Cashfree CODFIRM
by CODFIRM · launched
View in Shopify App Store ↗Reviews (49)
We've been using this app for quite some time and it has significantly improved our COD order management. The OTP verification and confirmation process helps ensure genuine orders, which has reduced fake orders, cancellations, and RTO issues. The ability to convert COD orders to prepaid is a great feature and has worked smoothly for our store. Integration was easy and the system runs reliably without any major issues. Another highlight is the excellent support from the team — they are responsive, helpful, and quick to resolve any queries. Overall, it has made our order confirmation process much more efficient and transparent. Highly recommended for stores dealing with COD orders.
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all. Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year. Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star. Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service! Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver. We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
App doesn't even load and so can't install in my shop. No option available to contact support. Hello there, We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone. Our support queries can be sent to care@cashfree.com. You can also loop me in at sajmal.yousef@cashfree.com to assist you. Sajmal Yousef Cashfree Paymens
I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward. Hi there, we're truly sorry to hear about your experience. This isn’t the service we aim to deliver, and we’d love to understand more so we can look into what went wrong. Could you please drop your details by filling the form link: "https://t.co/nMHWvIX5eD"? We will get in touch with you as soon as possible to take this forward.
The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment. Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly addressing any inquiries or concerns. Their dedication to providing a frictionless user experience has greatly solidified our confidence in the platform. In conclusion, we are extremely satisfied and enthusiastically endorse CODFIRM! Thank you for your kind words and positive feedback! t’s especially encouraging to know that our support team’s responsiveness and assistance have made a meaningful impact. We truly value your partnership and look forward to continuing to support your growth. ★EM
Trusted and support is excellent Thank you for your trust and appreciation! We’re glad to know you find our support excellent. We look forward to continuing to serve you. ★EM
The customer support is very good. Gave instant solution. Thank you for your kind feedback! We’re happy to hear that our customer support team was able to provide you with an instant solution. Your satisfaction means a lot to us! ★EM
CODFirm is a great app. Customer service is great! They attend to you personally and help you get the app up and running on your Shopify store. It is an easy to install and easy to use app. It works seamlessly and has a very simple interface for us to work with. It does the OTP verification for all COD customers and flags those high-risk customers. Work from our end has greatly reduced as we have to call and confirm a very few customers who would not have done the OTP verification or those high-risk customers as alerted by CODFIRM app. All in all, it is a great app, and special thanks to Yashi from the team as she supported us before and after installing the app by being in touch with us continuously. Thank you so much for your wonderful feedback! We truly appreciate your trust and look forward to supporting your business as it grows! ★EM
Very helpful app to overcome the problem of fake orders. By integrating OTP log in and confirmation of phone numbers for COD we are able to avoid fake orders and better optimise our ad spend and shipping costs. The team at CODFIRM was very helpful to streamline the integration. Looking forward to adding more of their features to make customer checkout and payment collection smoother. Thank you for your thoughtful feedback! We truly appreciate your kind words about our team and are excited to support you further as you explore more of our features to enhance checkout and payment collection. ★EM
Very Good App , Thanks Team Thank you for your kind words! We’re glad you’re enjoying the app — your support means a lot to us! ★EM
With Shopify stores recently experiences an influx of fraudulent COD orders through #MetaAds the CODFIRM COD Verification Suite has been an effective tool to combat this issue. The app works seamlessly first by identifying and tagging non verified COD orders and then by auto cancelling them within a set timeframe. The app does have downtime but the support and technical teams are very supportive with getting the system back online efficiently. Thank you for sharing your experience! ★EM
Love the app, does everything we need from it. The support team is so responsive, have never seen this kind of support on any Shopify app ever Thank you so much for the amazing feedback! We truly appreciate your trust and look forward to continuing to support your success! ★EM
The integration was smooth. It’s effectiveness in managing COD transactions has optimized our order confirmation process, leading to improved order fulfillment reliability. A notable highlight of our interaction has been the outstanding assistance offered by the CODFIRM team. Their prompt responsiveness and assistance have played a crucial role in swiftly resolving any questions or issues. The team's commitment to delivering a seamless user experience has greatly bolstered our trust in the product. In summary, we are thoroughly pleased and wholeheartedly recommend CODFIRM! Thank you so much for the wonderful feedback! We're thrilled to hear that we've helped streamline your COD process and improved fulfilment reliability. We're delighted to know that our efforts made a difference. Your trust and recommendation mean a lot to us! ★EM
The app is a thoughtfully designed product. Its user-friendly interface, smart features, and reliability makes it an indispensable tool, making our daily tasks very efficient. Much thanks to Abhya for being very informative and Yashi for guiding us through the process of integration and enabling app features. The CODfirm team has been extremely prompt and supportive in all our support requirements. We're so glad to hear that — thank you for the kind words! ★EM
been using it for a couple of months now! The experience has been amazing, great customer service! We’re thrilled to hear this — thank you for taking the time to share it! ★EM
CODFIRM has truly transformed my Shopify store's order management. The OTP verification for COD orders ensures the authenticity of customer details, reducing uncertainties in the shipping process. Its ability to detect high-risk COD orders early on has been instrumental in safeguarding my business. The standout feature is the seamless conversion of COD orders to prepaid with a one-click UPI payment option. This not only simplifies transactions but significantly lowers Return to Origin (RTO) rates. The integration of WhatsApp notifications for COD to prepaid conversions and order alerts keeps my customers engaged and informed throughout the entire process. CODFIRM is a must-have app, offering a comprehensive solution for secure, efficient, and customer-friendly order fulfillment. Highly recommended! Thank you for your valuable feedback — we truly appreciate it. ★EM
CODfirm helped me to reduce RTO's through this I was able to verify OTP's for COD orders. Their OTP login feature helped my customers to login easily, I would highly recommend stores to try this as this would help them to increase conversions. I would highly be recommended for all brands to OPT the services from CODfirm. Thank you for your encouraging words — we're glad we could meet your expectations. ★EM
CODFRIM has proven to be an indispensable tool for our business, offering a range of services that enhance our operational efficiency. The OTP verification feature for Cash on Delivery orders has been a game-changer, providing an extra layer of security and streamlining our transaction processes. What sets CODFRIM apart is not only its robust functionality but also its exceptional customer support. The responsive and knowledgeable support team has consistently exceeded our expectations, providing prompt assistance whenever needed. With its multifaceted services and top-notch customer support, CODFRIM has become an invaluable asset to our operations. We’re thrilled to hear this — thank you for taking the time to share it! ★EM
The customer support provided by the CODFIRM team is nothing short of exceptional. They are responsive, knowledgeable, and genuinely invested in helping users make the most out of the app. Any questions or concerns I've had were addressed promptly, contributing to a positive overall experience. Such feedback makes our day — thank you for being awesome! ★EM
Excellent Application, have made the transactional process simple and transparent for both us as the Seller & the Customer. Our rate of cancellation has gone down and we have been able to convert lot of orders from COD to Pre-paid without any glitch. Thank you for the great feedback! It's especially rewarding to know the COD to prepaid conversions are working smoothly — that’s exactly the impact we aim for! Cheers!
For stores in India this should be THE app for COD order confirmation - leaves all other COD confirmation apps far behind. The OTP functionality through Text & Whatsapp message for order confirmation is way better than whatever solutions I have seen previously. Apart from the excellent features very happy with the fantastic support provided during setup - can't really ask for more! We’re thrilled to hear this — thank you for taking the time to share it! ★EM
Using this app for OTP verification for COD orders and order updates via whatsapp. Its quite seamless and easy to set up and has helped us with reduction in RTO. Thank you for your valuable feedback — we truly appreciate it. ★EM
Good one but not sure how to edit customise prepaid conversion widget, also unable to register to TRAI since jio page is throwing error for CIN, We have only LLPIN Hey there, Thank you for using CODFIRM and leaving us a review here. We understand that there is an issue with your DLT registration with Jio. Though we have no control over Jio's DLT platform, I'd be more than happy to diagnose the problem with you and get you set up on an alternative. Please share with me your contact number over email and I reach out to you myself. Regards, Hriday Agarwal Founder at CODFIRM
This app helps you know the the serious COD buyers by verifying the customers during checkout with otp. Great app and nice support from the founder Mr. Hriday. We're so glad to hear that — thank you for the kind words! ★EM
We started using this app for COD Verification which is the best we've seen so far, however, it does need some improvements. We are also using the app to convert COD orders to prepaid. We recently kick started our Whatsapp Business for auto notifications which is such an important step in bettering the customer's experience. Overall it has been a good experience and Hriday has been super helpful throughout the process in actively developing features which have helped us so so much! Thank you for the great feedback! ★EM
I really liked the app. It would be great if you add one more feature just like a blocklist in which we could add those numbers who frequently verify cod order and then reject them upon delivery, so that cod orders from those numbers gets either cancelled automatically or notification can be sent automatically to those customers asking them to convert that order in prepaid. Hello there, Many thanks for taking your time to leave us a review! Greatly motivational to our entire team :) About the blacklist feature request, I have added it to our product roadmap. Thank you so much for your advice and your review. Apart from the blacklist feature, we have an advanced fraud detection algorithm to flag those who regularly RTO. Do check my message to you on +91 769XX XXX27. Kind regards, Hriday Agarwal Founder at CODFIRM hello@codfirm.in
Really like the app. Helps us reduce fake COD orders as well as reconfirms customers' intent to purchase. The new features have really helped us bring back lost sales too. The best thing is you can always reach them for any help or call or Whatapp. Thank you for your valuable feedback — we truly appreciate it. ★EM
The app is awesome, we have been looking for apps on the store that helps convert more and more orders to prepaid and this does exactly that. We have been using the app for 3 months now and conversion has been growing exponentially. Great Job CODFirm. The support is also so quick, there were times when the founder himself resolved our doubts late at night. Anyone opting of this feature add the app without hesitation. Your support keeps us going — thanks a ton for the lovely feedback! ★EM
CODFIRM is hands down one of the best apps we’ve used. It’s reduced our RTO’s to below 1%. The secret sauce is the team behind the product— they (genuinely) seek feedback & adapt in record time. Very happy to be associated with them! We’re thrilled to hear this — thank you for taking the time to share it! ★EM
The app is great. It helps us to get the COD orders verified easily via otp. It saves our team a lot of time to manually verify via call. The integration was very easy and the add on features enabled to convert the COD orders to Prepaid with discount is best. Thank you for your valuable feedback — we truly appreciate it. ★EM
Really liked this app! Great work by team! Best app for Cod Confirmation India, everyone should go for it! We're grateful for your positive review and continued support. ★EM
many thanks to Mr Hriday, for providing us with a solution for filtering genuine orders, also Codfirm has helped us to reduce RTO'S. With the latest feature of Converting COD orders to prepaid, we are experience huge surge in PREPAID orders within 24hrs of applying it. Highly Recommended. thanks !!!! We're grateful for your positive review and continued support. ★EM
I highly recommend this app to everyone, This will help you to find fake customers and reduce your RTO as well, also I've spoken to Mr. Hriday, He was very good & supportive person, Wish you good luck for your future endeavors. :) Thank you for your valuable feedback — we truly appreciate it. ★EM
I used this app for our brand store Captain Zack to reduce the returns from customers. It has really worked well. It has helped me reduced the return % as well.
The founder of this app is really helpful. Will customize all your requirements and give you suggestions that really really works well. The app has reduced my RTO very well and I would love to keep using this app. If you’re on the fence thinking of using this app or not, please go ahead and use it. App itself is really good as well as the support from the team. Thanks Hriday! Appreciate your efforts. Thank you so much for the appreciation. We are absolutely thrilled to hear that CODfirm is helping you reduce RTO. Also, thanks for your suggestions and inputs to improve the app. 100s of businesses using CODfirm gain when you share your valuable insights with us. Keep the feature requests and the feedback coming :) Kind regards, Hriday Agarwal
A simple user friendly solution for COD verification. The team has been extremely responsive to our questions and even implemented a feedback in record time! Extremely happy with the app and I hope more stores discover it. We're grateful for your positive review and continued support. ★EM
Works pretty efficiently and is cost friendly. Recommended for those looking at bringing down COD fraud. Thank you for your valuable feedback — we truly appreciate it. ★EM
amazing app to confirm cod orders. CODfirm founder Hriday agarwal is very helpful. Recommended app for all shopify sellers looking to reduce fake COD orders. Hi Nihar, Thank you so much for your appreciation. This means the world to us! We are so glad that you liked the app & to see you keep fake COD orders at bay with CODfirm. I am always here for your queries, feedback and feature requests to make COD truly stress-free for all businesses. Kind regards, Hriday Agarwal
This is one the best Apps every indian e-commerce Store should have like what an amazing idea by the founder and team This one app have helped us to lower our man power for processing COD orders Can't thank the team enough for the app i have recommended the app to many other stores Thank you so much for your review and the recommendation. We are glad that we are being able to help cut costs. Your words have gotten the entire team ecstatic! We can't wait to show you the new features that are in the pipeline. Regards, Hriday from Codfirm
