UrbanWearOutsiders

The idea is great, but didn't work in my store, even I accepted the subscription it was showing all the time as inactive, when it seems it was working after selecting the images a press edit background took forever and when I push to import to the store it never worked, I installed it twice and still didn't work. Hi there, My name is David, and I am customer support representative at Picsart. Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and apologies for any inconvenience or frustration you may have experienced. We value all our customers and their feedback, whether positive or negative, as it helps us identify areas where we can improve and provide a better experience for our users. If it will not be a major inconvenience, could you please contact us via email at partner-support@picsart.com and provide more details so we can understand your specific concerns better and solve them as soon as possible? Thank you once again for your feedback, and we look forward to your email. Best regards, David

After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome manually every day, but the most important, we changed to this plan to have a proper tool that could help us change the prices when the suppliers increase them in Aliexpress, THIS NEVER WORKED, not eve once, we contacted customer support more than 20 times because of this and the just gave us vague answers and never a solution, the last week we barely make profits as most of the products didn't have their prices updated, they insisted that their tool takes 24-48h, but we see is not true, there are many products mapped correctly in DSER that have old prices for weeks, terrible customer support, right now looking for a proper tool that provides the right features they advertised and move this tool back to the basic free plan.

The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I was using omnisend trying to search for a more modern user interface and better price, but sadly this was not the right solution, I just removed it, I'm trying another solution.

Super easy to migrate from Loox, I lost a few reviews but is worth it, also usernames can be edited, integration is very easy and the Judge me team is super supportive, pro version has a great price I think this is the best app in the Market for Shopify now.

Many steps to set up, trial time is very short 3 days..., I need to ask them for 15 more days were the app just recover 60us, then was I was ready to uninstall I realized the trial ended, and automatically they charged for the second more expensive plan of 99us per month not the basic one at 29us, so I needed to request a refund, be aware of this please, so you don't have the same surprise I had.

I had 1960 reviews from loox and supersds but no matter what even with support help it just imported 660

They source very fast the products from 1688 or other Chinese apps like T-mall, shipping in high season is very slow, but in general, the process is good, what they need to improve is their User Interface as is very hard to find the orders with the Shopify order number or even with the buyer name, skype customer service is good and latly when a product arrive wrong from supplier they send pictures and give options to cancel or exchange the order, they are getting better, sync conection with the store is fast as well even many times the images need to be downloaded by had as their app just takes a few of them, prices are fare.