Currency Converter Plus
by Code Black Belt · launched
View in Shopify App Store ↗Reviews (220)
The Support does not help at all. Chat Bot is horrible.
Developer reply ·
Hello SleeveChief Team, I hope you're doing well. Thank you for taking the time to share your feedback on our app and support experience. We're sorry to hear that your experience with our support team and chatbot hasn't met your expectations. We understand how frustrating it can be when you're looking for assistance and don't feel you're getting the help you need. We'd appreciate the opportunity to look into your concerns further and make things right. We'd like to clarify that we responded to your concerns on the same day we received your emails on both occasions. Our replies were sent to your email address, support@sleevechief.de, but unfortunately, we haven't received a response from you. As a result, we haven't been able to confirm whether our replies addressed your concerns or whether you still need assistance. It's possible that our responses may have been filtered into your spam or junk folder, so we'd kindly ask you to check there as well. Regardless, we want you to know that we're more than happy to help. If you're experiencing any issues with the app or need assistance with the setup, we'd be glad to work with you to ensure everything is configured correctly and works the way you want it to. Your experience matters to us, and we'd welcome the opportunity to provide the support you were expecting. You can reply directly to our emails or reach us anytime at support@codeblackbelt.com. Our team is available via email and live chat, and we'd be happy to explore the best way to assist you. We hope to hear from you and have another opportunity to turn your experience around. Best regards, Code Black Belts Support Team
Their app has to be optimized
Developer reply ·
Hello TheFootballIdiots Team, I hope you're doing well. Thank you for taking the time to share your feedback on our Currency Converter Plus app. We're sorry to see that your experience hasn't been a positive one. Since the review didn't include any details, we wanted to check in and see if there's a specific issue you're running into or if there's anything we can assist you with. We'd really appreciate the opportunity to better understand what happened and see if we can help improve your experience. If your review was related to the question about the countries.js file, we did take a closer look and found that it appears to come from a custom or third-party Shipping Calculator in your store rather than from our Currency Converter Plus app. If that's the issue, we're happy to explain further what we found and help point you in the right direction. If it's something else entirely, we'd love to hear about it. No matter the issue, our team is here to help. You can reply directly to any of our emails or contact us anytime at support@codeblackbelt.com. We're available by email and live chat, and if it's easier, we'd also be happy to arrange a phone call to work through the issue together. We hope to hear from you and have the chance to provide the experience you were expecting. Best regards, Code Black Belts Support Team
Developer reply ·
Hi Nexus Team, We appreciate you taking a moment to share your feedback with us—it really helps us improve. I’m sorry to hear that your experience wasn’t up to par. After reviewing our records, we weren’t able to locate any prior support inquiries from your team. We’d genuinely welcome the opportunity to connect with you and address any issues you’ve encountered. Our support team is available around the clock via email and live chat. If you can provide a few details about what went wrong, we’ll make it a priority to investigate and resolve it as quickly as possible. We’re committed to ensuring the app works seamlessly for your store and are happy to assist every step of the way. Hope to hear from you soon—we’re ready whenever you are. Feel free to respond to any of our emails or reach us directly at support@codeblackbelt.com We genuinely hope to hear from you soon! Best regards, Code Black Belts Support Team
Not friendly
Developer reply ·
Hi Agrizon.com Team, Thank you for taking the time to leave a rating — we truly appreciate every bit of feedback. We’re sorry to hear that your experience didn’t meet expectations. We did a thorough check on our end and couldn’t find any previous support requests from your team. We’d really love the chance to assist you directly and make sure everything works perfectly for your store. Our support team is available 24/7 through both email and live chat, so you can reach us anytime. If you could share a bit more about the issue you encountered, we’ll jump right in and help get it resolved. We’re more than happy to work closely with you to ensure the app performs exactly as you need. Looking forward to your response — we’re here and ready to help! Warm Regards, Code Black Belts Support Team