Customify ‑ Custom Product App

J'ai eu besoin de faire un template personnaliser, Customify l'a fait en peu de temps. Je recommande cette application. Une autre fois j'ai eu un soucis technique, pareil le problème a été réglé très vite après une demande chez eux

I love this app, this has completely transformed the way my customers are able to use my website / personalise the products. This has been the best app that I have installed on my site. When there has been issues with the personalisation they help to fix any issue. For me the only downside is that we are in Sydney so you have to wait for the help as not in same timezone.

Hasan y el equipo de Shopify ha servido de gran ayuda. Ha solucionado un serio problema que teníamos con una aplicación de Customify y la ha solucionado en cuestión de días, además de enviar algún vídeo explicativo de gran valor para mí. La comunicación por email ha sido fluida y muy contento con el servicio. GRACIAS!

So far it is working well. Had a technical issue but support team was quick to fix it.

Super App mit perfektem Support.

We thought that Customify was a good product but due to our design needs, it may be easier to work directly with customers to get something they are happy with. So we changed from the paid to free plan as we weren't using it. I believe that the hallmark of a good company is what they do when there is an issue. In this case, we were charged for a month's subscription after we had downgraded the plan. Customify were onto this immediately after I raised it and refunded us within a couple of days. Absolutely 5 star service - no questions asked. I was so happy and would use them again.

Terrible customer service do not support customers no response and very little help documentation

This app States that it has pricing options and Bulk order, what it fails to tell you is that those options are to integrate with another app that has those options. hasan was happy to refund our subscription and very helpful to resolve our issue.

The Customify team is truly helpful, working tirelessly to understand you and your needs and offer solutions. This is more important than the service itself; while the app can be a bit challenging to understand, you quickly become familiar with it, and Hasan is always available to support and guide you.

Hasan and the Customify team have been very responsive to our needs. We have been in the print-on-demand business for 14+ years and this app has been the best one for the price that we have used on Shopify. Nice work, Customify!

They email me an offer of 60day free trial but asked about it they want me to do the free trial of 60days but with 30day monthly subscription which is more expensive. So the promotion “60 day free trial” is a catch for you to end up spending more.

The support is always quick and helpful.

It's a really good app to use for my website. The service is amazing. I asked for a few changes to make it perfect for my product and they can make it all possible. We are working on a few adjustments now but i'm sure this will be no problem with them. Definitely worth a try.

This is hands-down one of the most solid and mature Shopify apps I've encountered. The app delivered on every customization need I had, I was able to achieve exactly what I envisioned without making any compromises. Hasan provided incredibly helpful assistance with responses that were both concise and precisely targeted to my needs. The turnaround time was impressively fast, which made the entire experience seamless. I wholeheartedly recommend this app.

The only app that solves everything we need for custom products. Hasan is great and the support is fast, they take care of everything you need. Highly recommend.

No funciona, tengo una suscripción de 180 dlls y me aparece siempre que tengo el plan básico.

I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements and is quick to respond. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.

Great App! Hasan is super helpful on any issue.

The app itself is very useful and serves what it says, the support from the team is outstanding, they are very responsive and were able to meet all of our expectations. It really good knowing there's a very knowledgable team behind the app. Definitely recommend it

Great App, Hasan is always willing to help me tweak things to work, its very much appreciated to someone that is a little non app savvy.

I couldn't be more satisfied. Excellent app and excellent service. I totally recommend it.

Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.

Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.

We have used Customify for a few years and are really pleased with it. The customer service is great.

Very happy with the app, it simply does what it says it will.

We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs. Pros: **Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve. **Hi Res output has generally been perfect for our needs **Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons). Cons: **The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added. **Output options are limited. **PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. ) **Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do. **Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.

Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.

He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly

Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.

There seems to be no customer support whatsoever. I have wrote to them and never got anything back. Seemed to be a good software if they could have assistance to fix the little issues that occur.

App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.

Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.

I had high hopes for this tool. Unfortunately, it does not work as intended. NOT even close - Full of bugs that seem to be too complicated for their developer to resolve. I wasted a solid week trying to get it to work.

Super application de personnalisation de produit, une fois que nous avons bien compris le fonctionnement, ce module de personnalisation est vraiment complet avec la possibilité de paramétrer plusieurs options à chaque produit. j'ai essayé 5 modules de personnalisation avant Customify , je devais attendre pratiquement 24h00 pour avoir une réponse et la plupart des réponses il faut attendre 1 à 2 mois pour la future mise à jour sur des choses primordiales et certaine chose ce n'est pas possible sans prendre le temps. Le support de customify est hallucinant Kamal et son équipe m'a répondu le dimanche en 1h00 et à pris beaucoup de temps pour m'aider dans mes besoins... à ce jour C'EST LE MEILLEUR SUPPORT DE SHOPIFY que j'ai pu avoir.

Best support ever and Hasan will go extra miles to ensure your problem is resolve, they will not stop until you are satisfied.

Hasan is so so helpful and accommodating, making the app really work for our needs after we installed it and made it our own. this was an app that i was looking for to visually customize our products, something our customers had been asking for for years. I'm so happy to finally be able to give them access to that through this app. Can't stress enough how helpful the team at customify is in helping you with everything you can't do yourself. thank you!

Awesome app and so easy to use/install yourself... if you have any questions or need some installing and customising/code support the chat service is really helpful and fast!

I downloaded many apps for personalizing a product. I did like this one a lot & recommend anyone who is interested to download it & just toy around with it. They take a little bit to get familiar with, but worth it

Great app and amazing customer service. We had some special requirements. Hasan was supporting us quick and professional. Six stars for Hasan.

I have been using this app for a while , a year or so, does what it says and the support has been very good. Worth while purchase. Not just for Clothing and Phone cases - See it in action www.bw-darts.com

I was having trouble downloading the original png file and emailed the support team. They fixed the problem within 24 hours. The application has some minor errors, but it is not an obstacle to use. Thank you!

Love the app so far, the app developers team are really supportive, help us to set up the app completely with our products, let's see how it works when we go live with that!

Extremely helpful support team, and an easy to install application. Very happy with this product and its ability to customize my items

I have been using this app for a long time. But, lately it's been experiencing Server issue. This causes you to lose money and customers.

This app has been great for me and has helped to take my business to the next level! IT Support Hasan is always responsive and efficient whenever I ask to amend or update my website and it’s Customify capabilities! Highly recommend! Great service

This is a nice Product customizer app. They provide excellent support when we need any customizations. This app has so many settings options, easy to use. Really appreciate their support, highly recommended.

Hasan is very helpful. He worked on our project, helping us to improve the customization tool. We recommend this app!

Tried using this app and the product color picker wouldn't show and displayed an error in the console.

Hasan always there to help. Respond time is awesome, and the results always to the point. Highly recommended!

Quick answers, good attitude, fast support, excellent source code fighters. I love these guys and this app!!

Very nice customization app, we checked different apps before choose Customify. Very fast support and installation. Best app for any customized products! PLACE4PRINT

This is a wonderful app. The support team is very helpful and lightening fast responding with any questions I have. This app has so many possibilities and it can take your website to a whole new level!

Used to be a great app for product customization. Recently there have been constant server problems on the developer's side causing consistent downtime. They blame getting "hacked" but don't seem to have any plan to improve. There are plenty of Shopify apps that do the same thing in a more reliable way. I'll be sure to update this review in the event things improve but for now steer clear of this app Update 10/27: I said I would update this review as things progress. After posting this review the developer assured me a permanent fix would be put in place by yesterday. As of today, the app is completely down and inaccessible to all customers. I would strongly advise anyone to avoid using this app until things improve.

used to be a good app now it's not working at all everything is bugged I am done using this app anymore.

The app itself might get a little tricky sometimes but with Hasan's help we were able to fix all the problems – extremely helpful, quick and friendly support! Highly recommended :) Thank you!

Hasan was the best support person I have ever encountered. The is the perfect app for any custom business.

Extremely prompt and helpful customer support. We use the app for custom apparel on our online store and it works great. Special thanks to Hasan for quick responses and for providing best solutions !!!

I'm about 90% of the way to completing the setup of my customisable items. Hasan has been brilliant at keeping in touch , giving advice and keeping me on track. I'm looking forward to working with them for a long time.

Very powerful app and great support. The support excellent processed all my changes. I am very grateful for this app. Thanks to the support Team!

I really like this app as it was quick to get working and the customer service is awesome, almost instant replies. The app is very limited thou, would like to massage the app to fit the needs of my site. Would be nice if you could turn some features off and adjust more. Not being able to choose PT instead of PX is troubling. The app does not send back the base color code, just the font color. With a few more options as mentioned this app could be almost perfect, at least for my site

Great app and amazing support and Very easy to use the app, with the best customer service out there !!!

Amazing app! I use this app to customize our product it makes the customization process for my customers so much easier! I had some technical difficulties with the app but customify support was a huge help, thank you!

After the App is live and customers are in use of Customify attributions from our site, there are multiple problems which Customify are not even responding, in the mean time we had to stop our Google adwords and sales campaigns.

I use this app for my tshirt business. It is pretty good and the customer support is really responsive. Great app

Great app and Hasan has been super helpful getting it installed into my website so it's easy for customers to use.

AMAZING App! And great support! Thank you so much Hasan! Definitely recommend! The app is extremely easy for customers to use. Thank you thank you! Exactly what I was looking for.

Customify is the answer, if you're searching an affordable and easy-to-set-up solution. The result on our website is, what we had been looking for and so far, our clients are happy too. Also, the support team is really great and very responsive (Hasan Kamal, this one's for you !). I'd of course have a few things to say, but so far, I have been satisfied.

The Customify Engine works great! We needed to do a little tweaking to the CSS to make it work and behave nicely with our custom template, but Hasan from support was able to guide us expertly through that process in an efficient and very timely manner. Every question we had or request for help that we submitted was taken excellent care of! Thank you!

Kamal is trying to be very helpful and he is always available. But THIS APP IS NOT EVEN A BETA VERSION OF A WORKING App. I wasted 2 months and many hours and some money to prepare images and try to have the app working properly. At the end for a fixed issue there is always a new one coming up. If you are a small business, this app can be a disaster and the kindness of its dev can make you believe in some solution that will never happen. I suggest TO SHOPIFY TO TEST APPS BEFORE TO SELL THEM ON THEIR STORE. this is unfair, VERY UNFAIR.

Fantastic app, Hasan is great and answers emails immediately. Haven't made app live on website yet, but so far I can't fault it - really excited to offer the personalisation service to our customers. Thank you Hasan!

We have been using this for about a month now and are very happy with results. Hasan is super quick to help with any questions we have. Thanks! Signs by Sala Graphics

Thank you so much, great support and great app, they always help me to fix any issue, the best service I ever have.

it is one of the coolest apps ever for online t-shirt customizing as well as other products such as mugs and many more. The more coooooooolest is their great , friendly and 24/7 online support especially by Mr. Hasan Kamal who won't hesitate at any time to log-in for support , solution, consultancy and advice. Love you guys till the moon and back.

Awesome customizer along side amazing support. Hasan is the man!!!! Give them a try, you wont regret it.

i must say that Hasan at support is a very cool guy and is a real help. this app is easy to use once you understand how to set it up.

So far this App has been great. I tried a couple of other customizer tools prior and all of them were missing one thing or another. Customizer has everything I needed already built and best of all their customer support is very good and responsive so if you do run into a something out of the ordinary the support team is a click away. Give it a try, spend some time, and it'll fit your needs.

App is just what I've been searching for, and most important...the support is top notch! Hasan Kamal got on a Skype call at 6am his time, and answered all my 433, 667 questions ;-) Best support Ive gotten on any app ever. You da man, Hasan. Thanks sir.

The team is super helpful in getting this launched and ready within days. It's a game changer for my business. They are on the spot for any issues you have.

I had a good experience starting out with this app. However lately all my preloaded images are being resized so they don't fit the product properly. I'm not sure how to fix it and support has "fixed" it for me in the past but it is a problem that keeps reoccuring.

We applied this app to our store 15 days ago and it worked for all but two of those days. When we contacted tech support all we received as an answer as to why the app was not working was that they were awaiting the developer. Hasan simply wasted our time and kept telling us it would be fixed soon. All the while we wasted 16 hours of my web departments time and money.

Sadly it didn't work for me. They really didn't try very hard to help me with my template. Pity because it would work very well for us.

Very nice app and really good support!!

Very frustrating app to work with. They installed the program for me and then I watched every single You Tube video trying to figure out how to do a simple text box where the letters would go in once the customer typed them in. They wasn't anything. This was the last email I received from Kamal: "There is add text also i fix your button, but there is still some error, because your time give me headcache, but you can test using debut theme, i will work on it to solve it" YOU have a headache??? I have spent countless hours trying to get this to work. It has been several days now and nothing so onto the next.....

So far i am pleased with this app and their support was also great.

Great App and amazing customer service! Thank you very much :)

Awesome support, well working app - guys you made my day!!! I can 100% recommend these guys

I would recommend this app, i had trouble at the start and support was awesome, special thanks to Hasan for his efforts

This is a great app. I am able to offer clients a new ability online that I always dreamed of offering. Most importantly, Hasan has been extremely helpful in answering questions and providing help with installation. He really knows this app and is ALWAYS available to speak. Best customer service ever! Thank you Hasan! Meredith E.

Hi, I had problem with the installation of the App. I contacted the Help center and now everything is ok. I want to thank Hasan who has been really kind and extremely professional.

Absolutely outstanding customer service, we had a few issues with the installation of the App but after sending a message Hasan was more than happy to help. Hasan went above and beyond what was expected, the response time was fantastic and we are really looking to implementing this to our shopify store. The software is far more professional looking then any of the other customise product apps available. This is a real game changer for the items we sell thank you so much Hasan!!

Right now, I do not have any response at all. First installation is nearly 3 days ago, but nobody is responding to the mails. The backend of the app itself looks promizing and the design in whole is really nice. But it makes no sense without running properly....

Hasan Kamal has been amazing to work with along with the rest of the team since Day 1. We're very happy with the service (and so are our customers). Thanks again! :)

From the moment that I installed this app, Hasan Kamal been there helping me all the way. This is a great app and the service is nothing but satisfactory.

Hasan worked with me to set up the app so that it performed how we envisioned, even when our chosen theme wasn't cooperating. GREAT customer service and top quality app that does what it claims! If you need customization on your Shopify site - GET THIS APP!

The customify support team are absolutely fantastic. They were patient and attentive to my needs; and made all the necessary adjustments. Highly recommended.

OK WOW! BUY THIS APPLICATION I waited quite a while to post a review, because I like to use the application for a while, get a good feel for the support, and make sure it works well in a live environment. All of these are great and the application is amazing. I have put this support team through the paces in adding, removing and changing many aspects of this application. Every time they have come through in the end with flying colors. I am a programmer in a previous life, so I understand that you have to have a certain amount of patience depending on what your asking for to fix or change, and sometimes the doctor does not make the best patient. That being said, Heri's team (I feel like I know him personally), has done a yeoman's job in getting all the programming completed, and I have an application that I think is absolutely amazing, and I'm not done yet. The only thing that I would say requires some effort, is the time difference between me and the support/customization team (Heri). I live in Florida and the support team is 12hrs ahead. This can be frustrating at times, but overall the team has worked through those issues, and has been very responsive in spite of this difference. BUY THIS APPLICATION, and give your customers an amazing experience. Thanks Customify team for all your hard work, I look forward to a future of more changes, and more exciting advancements in what is already a great application.

I have been a long time customer of Customify and I love Heri, best developer I have ever worked with. I wish more developers were like him. He answers my questions quickly.

Apparently they dont respond or help out like many of the other customizer developers. 4 months no return contact. delete. and refund please.

Great app for the price and the support team was willing to do some customizing for the install on our store. Really appreciate the extra effort and for making an affordable plugin.