Customily Product Personalizer
by Customily
View in Shopify App Store ↗Reviews (274)
There is a learning curve to the software however the support is amazing
Developer reply ·
Thank you for your feedback! We’re glad to hear that, despite the initial learning curve, you’ve had such a positive experience with our support team. Customily is a powerful platform, and we know it can take a little time to get familiar with all its capabilities. We’re always here to help make that journey as smooth as possible. Thank you for being part of the Customily community! 💜
this is a great app - I still get lost a bit, but I'm learning more and more each day.
I am new to the app and trying to figure it out. Many components. I think once I adjust to it, I will love it.
Developer reply ·
Thanks for your review! :) We're so happy to have you on board! Remember we have several support channels to help you through your initial steps! From email, to live chat, and live sessions twice a week! Don't hesitate to ask for assistance if you need it, we're here to help you! ;)
I would love to give this app a 5 star. It is amazing. However, I taught myself to use it and they have terrible help videos to get you started. It is really geared towards businesses that use print on demand services, however, we decorate all of our items and fulfill them in house. It does work great for us but you will have to figure it all out on your own. Also, I asked customer service to help and they told me completely inaccurate information that I later had to correct on my own to make it work. Just be prepared to spend A LOT of time working on this to make it work correctly. It is far from a plug and play app.
Developer reply ·
Thanks for your review Emily!! :) We're sorry to read that you felt left out on your own! We offer one-on-one training sessions, so if you ever need help again please know that we have that channel available. Don't hesitate to ask for it, we'd love to help you with whatever you need! Having said that, thanks for your suggestions, we're already working on new onboarding videos to make things easier for users that don't use print-on-demand services!
This app is good once you get the hang of it, there's a huge learning curve to this vs other apps. The customer service is great & respond in a timely manner. There can be some improvements. I also think the price is really high for what the app is, I expect faster loading time for it. But it does a lot what other apps cannot.
Developer reply ·
Thank you for your review! We're glad that you're enjoying Customily :) We work hard every day to improve our app and make it better for our users! Rest assured that more updates are coming and loading times will be faster ;) Let us know if we can help you with anything else!
