Customily Product Personalizer

This is a great app so far! Josema Rodriguez has been amazing to work with and so very helpful. Without him i'd have been lost so thank you for your time!

Such a great app - it's constantly being updated with really cool tools that just make being able to make more creative things possible and the support is always amazing. Best app for my shopify store bar none.

I am in the process of setting up my first online store, where I will sell exclusively personalized products. One of my biggest concerns about the success of my business was the fear that I wouldn’t be able to convince my future customers of the difference between, for example, purchasing a product printed with one of their own photos and a run-of-the-mill product with a pre-set text or vector image. That is, until I came across Customily. I now no longer have any doubts about convincing customers to buy my products when they can see their photo or text on the product in real time. After spending a few days unsuccessfully trying to use Customily without any guidance, I decided to accept the offer of one-on-one help via Zoom calls. That was the solution! Personalized help that taught me how to personalize products with Customily step by step and provided practical answers to all my questions. Now I’m pretty confident using at least the basic Customily tools. When I need help now, I contact the customer service reps, who answer all my questions just as practically. I’m absolutely convinced of Customily’s value and 100 percent certain that its personalization tools will be the key to my online store’s success. Thank you for all your help, Customily support team!

If you’re serious about personalized products, Customily is worth it. I genuinely cannot say enough good things about Customily—both the app itself and the team behind it. The level of customization this platform makes possible is incredible. You can build sophisticated personalized products, connect with external APIs, generate custom imagery, control what customers see versus what they ultimately receive, and fine-tune so many small details that I honestly didn’t even realize were possible when I started. What impresses me just as much as the technology, though, is the support. Brian, the head of the support team, recently helped me with a particularly complicated setup and went completely above and beyond. He didn’t just send me a generic help article or point me in the right direction. He took the time to understand exactly what I was trying to accomplish, worked through the problem with me, found a solution, and even created a video walking me through the process so I could understand how to do it myself in the future. And this hasn’t been a one-time experience. On a previous issue involving a more complicated technical/code-related change, I was able to securely grant their team access to my Shopify store, and they actually went in and did it for me. They didn’t leave me trying to decipher code or figure out a technical problem that was beyond what I knew how to do—they took ownership of it and got it done. That level of support is incredibly rare. Customily also has extensive documentation and learning resources, which makes a huge difference when you’re building something more advanced. The entire platform feels like it was created by people who genuinely understand the little details involved in selling personalized products. There are so many thoughtful capabilities built into it that you only begin to appreciate once you start creating more sophisticated products. There may be cheaper or simpler apps out there, but if personalization is an important part of your business and you want the flexibility to create things that go beyond the ordinary, Customily is absolutely worth the investment. More importantly, you’re working with a team that is responsive, knowledgeable, reliable, and genuinely invested in helping you make your idea work. When I choose software for my business, I’m not only looking at features. I want to know that the company behind it will actually be there when something goes wrong or when I’m trying to accomplish something complicated. Customily has demonstrated that to me more than once. It doesn’t feel like just another Shopify app—it feels like having a technology partner behind your business. Fantastic platform. Outstanding team. Exceptional support. I could not recommend them more highly.

Jose and the entire Customily team have been incredible partners in bringing our custom patch program to life. From the initial setup through launch, they took the time to understand our vision and worked closely with us to make it a reality. Jose consistently went above and beyond, working overtime to troubleshoot bugs, resolve unexpected issues, and make sure everything functioned the way we needed it to. His responsiveness, patience, and commitment made all the difference during such an important launch. We are incredibly grateful for the support we received and could not recommend Jose and the Customily team more highly. They truly care about their customers’ success and will do whatever it takes to help bring a complex program across the finish line.

Yes the subscription is not the cheapest but the support you get by customily to launch is worth every cent. Thank you Max for your constant support!

I've been looking for a t-shirt customiser app to add to my Shopify store for some time without success until I came across Customily. Daniela in Business Development was excellent and helped with the installation, she was great to work with, friendly and professional. Dara customtee.ie

Daniela is great and very friendly. Been assisting us since the beginning. Great service!

Our team started with apparel customization using Customily and are now expanding into print on demand postcards and other marketing items. Customily's support team, specifically Josema Rodriguez, has been hugely helpful not only with general product set up, but with complex problem solving for conditional features and enhancements. I highly recommend this app and their team.

The webinar was clear, helpful and easy to follow. Having a cut off date was a great piece of advise. Thank you also for providing a PDF...That was great! Sidney:)

客服人员真的很好，很耐心的解答，有很多问题都会认真的处理和教学，工作做的很好！

Excellent help and very understanding!

I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring. Flor went above and beyond to assist me at the end of her shift. She provided excellent service and provided a video so I could see what needed to be done. Thank you so much! Oriana was outstanding, she resolved my issue in one chat. Ngoc, Brian, Julieta and the entire team are invaluable and always spend time to complete the help I need during my call or send follow up. I love the results that I'm seeing of the Personalizable items I have in my store. Can't wait until there are many more.

Product awesome. Support even better. What I like even more than that is that Customily takes it's community of users seriously and implements suggestions for product improvements on an on-going basis.

Love the assistance I received from Henri. he's sharp to the point. Identified a tech issue on my product with pinpoint accurancy and saved me loads of time

They always come back with suggestions or solutions for my design issues and requests. I'm very happy with their timely responses, as we usually want to fix our product issues right away. When I struggle to understand something, they share a video to show me how to do it, and I'm grateful for this, highly recommend!

I’ve never used an app that has such easy access to get the help and support you need from a team like customily app. Maximiliano and Jose would reply to my emails and walked me through creating the back end of my project. It took a while for me to get it but we’d meet constantly over zoom until I did. The customer service makes everything more worthwhile.

Working with Jose and the Customily team has been great. Communication has always been spot on, but what I probably appreciate the most is the support. We’ve had a few unique situations with some of the products we’ve worked on, and instead of just telling us what the software can or can’t do, their team actually helps us figure out a solution. That’s a big deal for me. The product itself can handle a lot, especially when you’re dealing with more complex personalization. But having the team there to help you actually get the personalizer set up the way you need it is what really separates them. Customily is definitely going to be my go-to for product personalization moving forward, whether it’s for something I’m working on directly or for one of my agency clients.

Very useful, great support team. Daniela Baigorri gave me all the guidence need it to make it work.

At first, the program was a little overwhelming - but with a quick live zoom call, Max answered all of my questions and got me on the right track. The product and support are both incredible. Highly Recommend.

Amazing! great service installing the app, works beautifully! much recommended to upgrade your business experience.

Henri has just been exceptional with the quality of service given to me. Your company has always over delivered each and everytime I have requested help. Each one of the staff have gone over and beyond what I excepted. I thank Henri and every other staff member for their fantastic support. Claude from Brisbane.

Customily has been a great app for our business and has made personalization much easier for us. Jose was especially helpful, patient, and knowledgeable throughout the setup process. We truly appreciate his excellent support and highly recommend Customily to other businesses.

Exceptional app, unmatched support, and a true business partner Without Customily, managing thousands of personalized product variations would be impossible for a solo business owner. It is a remarkably robust, end-to-end solution that handles everything from live customer previews (including their amazing AI art features) to automated fulfillment print files. Beyond the excellent tech stack, their customer support is unmatched. They treat you like a partner, not just a software subscriber. They recently went above and beyond to help me fix a template mistake I made on a production file, getting me right back on track. If you want to build a high-quality customization business, do your research, look at their incredible community tutorials, and choose Customily. They are worth every single star!

Love the app and the training sessions. I try to get into each session that I can. Easy to follow, filled with much needed information and tips to make Customily easier and better. The instructors are spot on. They know exactly what they're talking about and do a fantastic job. Always a Q&A at the end and give solid information. Thank you Customily, Jacque King

Max was very helpful. He answered all my questions and made my first attempt in launching my product easy.

I couldn’t be happier with both Customily and the outstanding support I received from Josema. Josema has helped me several times through video calls, taking the time to explain everything step by step and making sure I understood how to set up and get the most out of Customily. His communication is clear, friendly, and professional, and he is incredibly patient. What impressed me the most is that he goes above and beyond. He even took the initiative to review my website on his own, identified a few improvements, and implemented them for me. That level of proactive support is rare and shows how much he genuinely cares about his customers’ success. I highly recommend Customily to anyone looking for a powerful personalization solution backed by an exceptional customer success team. Thank you, josema, for your dedication and outstanding service!

I'm not fully up and running with Customily yet, but so far my experience has been excellent. I've had two support sessions, and both were incredibly helpful, patient, and knowledgeable. They took the time to answer my questions and make sure I understood how to set things up for my store. From what I've seen so far, the app appears to be exactly what I need to offer personalized products and streamline the customization process for my customers. The features are impressive, and I'm excited to continue implementing them in my online store. A big thank you to the support team for making the onboarding process so much easier. Looking forward to getting everything live and seeing the full potential of Customily!

Customily provided exceptional support from start to finish on my custom form project. Ngoc was fantastic to work with—responsive, knowledgeable, patient, and genuinely invested in helping me get everything set up correctly. There was quite a bit of back-and-forth as we worked through the details, and he consistently provided clear guidance and solutions. The entire experience was professional, efficient, and pleasant. I'm extremely happy with the final result and grateful for the outstanding customer service.

Great and fast support, the continued follow-up, and letting you know the latest update!

From the day we decided to explore the Customily app integration on our Shopify store - all the way to setup and everything in-between, we have been beyond impressed. The service from Daniella and her team is top notch and everyone has been a pleasure to work with. I can't recommend this app enough. Thank you to Customily for everything you are all GREAT!!

I've been using Customily for some time now and I'm very happy with it. The tool is really powerful and allows a high level of customization, which works great for my product. But what stands out the most is the support. The technician assigned to me has been really involved from the start, making sure I understood the tool well so I could use it without problems. They are always there to help when I have questions or something doesn't work as expected. You can tell the team really cares about their customers. Highly recommended.

I’m new to the app, but thanks to the Customily team, I was able to get up to speed very quickly. Jose and the entire team have been incredibly helpful, responsive, and supportive throughout the onboarding process. I can already see that the platform offers many advanced customization features that will be extremely valuable as our store continues to grow. I'm excited to explore more of its capabilities and make the most of them in our future journey.

Customily has been so helpful getting our products set up! They are so easy to work with and super responsive. Tina is the BEST!!! Would recommend!

I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed. The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use. The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.

Support team replies quickly and is very kind and professional! Good job!

Super goede customer service. Zelf een video opgenomen voor me hoe ik ik e.e.a moet instellen. Heeft me enorm geholpen om het te begrijpen.

This is a great app for your website! The staff are extremely helpful and knowledgeable. They helped me incorporate the app and its features effortlessly onto our website.

Best support I have ever met.

I was getting pretty frustrated and couldn’t figure a function out, so I reached out, and Julieta Scarpinon helped me. She was patient with me, and even after she fixed the issue, I asked her to hang around for a few minutes so I could try it myself and make sure I understood. She stayed just in case I had any questions. She’s exactly what customer service should be thank you so much! Others should learn from her example.

The app was exactly what we were looking for. It took some time for our setup due to some complexities on our end, but the onboarding support was excellent. Support has been very responsive and helpful as well. The app is robust and can account for many use cases. Highly recommend!

I am still learning how to use Customily and whereas it is challenging for a newbie like me, the customer support is incredible! They are there to walk you through it! Do not hesitate to give them a try!!!

My experience was great! exceptional help. I 100% would recommend.

It takes 1-2 days before figure the app out how it works, when you get that this app. Is awesome, and the support is one of the best, they go the extra mile for you to look at things.

Customily has been a great solution for our store. It allows us to offer a high level of customization while maintaining a clean and professional experience for our customers. The flexibility of the tool is impressive, especially for products with multiple variations like ours. Once the structure is properly set, it becomes a very powerful system. I’d also like to highlight the support team — they have been extremely helpful, responsive, and patient throughout the entire setup process. This made a big difference, especially during the initial learning curve. Highly recommended.

Flor is great - really educational, patient and friendly! Thanks so much for your assistance!

Flor m'a été d'une grande aide, rapide et efficace.

My experience with this app has been nothing but exceptional. The support I have received has been so helpful & I especially loved my set-up call with Luciana, who really helped me understand how to use the app. Would highly recommend Customily!

O suporte é sensacional! Rápido, tira as dúvidas com vídeos e são muito solícitos

The service from Customily is great, and its customization features are really strong. We love the app and the whole experience has been fantastic.

I had my share of glitches and a learning curve with Customily, just like any platform, but what stood out was the human team behind it. When I raised concerns, I wasn’t talking to a bot. I was heard by real people who genuinely cared. They took every issue seriously and worked with me promptly to get everything right. With Customily, you’re not alone, they guide you every step of the way. I’m grateful for their dedication and excited to continue my journey with them

Customily has been a great app for our store. The service is very good, the customization features are powerful, and it has helped us offer a much better experience to our customers. I also want to highlight the support team, especially Josema. The service has been excellent — always attentive, helpful, and willing to assist whenever needed. That kind of support makes a big difference. We are very happy with the app and with the overall experience.

I thank the Customily team for its thorough assistance and swift action in resolving the issues.

The Customily team is pretty amazing. I am new to this platform and their first session in 2026 has been a great help in preparing to launch for Mother's Day.

Amazing customer support and really nice app

App has a bit of a learning curve, but support has been really helpful getting launched, especially Florencia Diaz! I lucked out in the live chat with her as my agent cause she made everything super clear and even set up a few steps so I could see how everything should be connected. Really appreciate the help Flor!

I am always SO impressed by their customer service. They have solutions for everything. 10/10!!

Updating review as the support has been very helpful in resolving issues found during setup. The app is a really great concept and the products look great. Just think, you can basically customize any product you can image in almost any way and for antipode.com this involves our users being able to print maps and/or even their own town, city or home on a phone case, poster, deskmap or pretty much anything else they can imagine. The app does involve investing some time to learn the ins and outs but this is the same as shopify itself if you want to lunch a great store. If you have any support issues that are not getting resolved then ask for Brian specifically and he will get it fixed.

The customer service is top bar. So helpful and knowledgable, willing to spend the time to get things sorted. Thank you!

NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.

Oriana provided service above and beyond to help us get our custom product (a very complicated one!) up and running. I could not have got this far without her help. She was thoughtful, attentive, solution-oriented, and patient with a new learner.

Customily is really THE tool to use when you are not an engineer and want to make your work efficient. On top of that, the suppert of Florencia, Ngoc and Jose (and also Brian and others) is really awesome. I don't feel like using a ghost tool with no people behind and this is why it makes it so comfortable and efficient at the same time. I strongly can recommend it to other users!!

It's been a pleasure to deal with the team at Customily from the very beginning. Extremely professional and responsive and they will do anything to make the app work all the time.

I love this app, customer service is Awesome

Customily has been amazing, especially Jose's customer service. He has been one of the best customer service reps we've come across ever!!

I recently changed theme and couldn't get customily to intergrate correctly. Oriana over e-mail fixed the issue quickly and now my new site is up and running. Very happy with their customer service and always have been.

Once again, Jose took the time to help me with some edits to the app so we can get our site launched. He is great to work with, very patient and knowledgeable. Highly recommend him.

I got my beginnerscall with Customily. It was awesome!! Jose explained and showed me what is possible with the personalizations wishes I want for my store. Their help, support is a big ! 10+ .

The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.

I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.

The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.

Great support - Julieta was a big help to our team. Thanks!

It's user-friendly both on the back end and the customer facing side. The support team is quick to respond in a friendly and knowledgeable manner.

Esse app mudou o game da minha marca!

Julieta was absolutely helpful in so many ways. She was able to guide me through resolving the issue I reported.

I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.

It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.

Incredible service! Explains things clearly and is super helpful.

Excellent support.

Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.

Opens up a lot of opportunities. Wonderful customer service

This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!

I had a great experience working with Jose from Customily. He was professional, responsive, and very knowledgeable throughout the entire process. Jose took the time to answer my questions clearly and made sure everything was handled smoothly from start to finish. I really appreciated his attention to detail and friendly approach—it made the whole experience easy and stress-free. I would highly recommend working with him!

I CAN'T BEGIN TO SAY ENOUGH ABOUT THE LEVEL OF CUSTOMER CARE. Customily has a huge learning curve but so far, even if takes some time, I've been able to build out my customization the way I want it. Even as new features and ideas appear, slowly we are getting my products to where I want them to be. Certain customer care people stand out like Oriana, Julieta and Jhofre when I first started. But to date, I am most elated with the care from Florencia! Learning and moving thru the obstacles of the last year have been rough but in the end, I'm seeing where my store is getting to where I want it to be. While it was a collective effort, I would like to publicly comment Flor even so much as changing my previous review to commend her for excellent customer care. Let the sales begin!

The onboarding interview turned into a very informative private lesson in how I can offer product designs, with two choices between 24 options each, culminating in 576 possible cpmbination variations from one set of artwork. A gamechanger! Loving the potential!

Great tool. Can always find new additions I'd like to see, but they're continuously adding new features and you can tell they're diligently working to be the top player in the game. Excellent customer support. If you have problems 9 times out of 10 they will help you resolve them. Julieta and Augusto go above and beyond to assist and can't thank them enough for all their help.

Customily is a fantastic tool for customizing products on Shopify. It does take some getting used to at first, but every issue I ran into was easily solved thanks to their countless help videos, tutorials, and the very thorough help section on their website. Once you get the hang of it, the platform really shines and adds a ton of value to your store. Highly recommend!

Cecilia and Flor helped me today and they are both also absolutely amazing to work with! Very familiar with the app inside out and fast to troubleshoot. Celia is good at teaching to how to "fish" besides giving me "fishes". Flor is very organized and provided me with great advice to keep my files in the workflow organized. Together they helped me achieve my goal today.

Essa plataforma mudou as regras do jogo da minha empresa!

Custom App is an excellent choice — easy and enjoyable to use, with outstanding support from Ngoc, who always responds promptly and professionally.

The rep Ngoc took care of my response in a timely and systematic manner. Thank you for the great support. Keep it up Customily team