Donate Source ‑ Charity Widget

We've generally had a good experience and customer service has been able to troubleshoot problems quickly.

I would not suggest this app. I had hundreds of fraudulent donations done mainly from India based on the traffic to my site. This in return caused me multiple chargebacks in which I had to pay $15 per chargeback. It appeared that they were testing out stolen credit card numbers to assure that they worked. Hands down worst experience I have had that actually lost money.

We needed some help with the installation and Abhishek was able to do this for us very quickly. We are yet to go live with the website but very happy with the service from this app team so far.

This is the app we use for our site that blends sales with donations (we are a non-profit organization). We have needed some customization to ensure the app works as we need it to work, and their developers have been responsive. They understand the concerns we are raising and build solutions within a couple of days, at most.

I needed assistance creating a donation widget on our custom template, and the support team went above and beyond to help me out. Their response time was incredibly fast, and they provided clear documentation on the changes implemented. The entire experience was smooth. Highly recommend this app to anyone looking for this functionality and top-notch customer service!

This is an update from my earlier review because I feel sorry for the developers of this app. The App caused big problems for my shop after the uninstall. Code was left behind. I understand that the code was manual code that the developers helped with. Had I known they would need to manually uninstall this, I wouldn't have had to go to the trouble of hiring an expert to help identify the problem. The app itself, while it was working was good. Just be careful when you uninstall the app. Contact the developers to make sure they have removed ALL the code.

It was a perfect fit for our Not-for-Profit organization. The support was outstanding, and we are very happy with the app so far. We needed an App to set up a custom donation product and send custom donation receipts to our amazing supporters. After trialling many other apps, we stumbled upon Donate Source, and the whole experience, from onboarding to setting up custom items, has been phenomenal. The support team is very hands-on and super helpful.

After we installed this new app on our e-commerce platform, we noticed that our entire shopping cart feature became dysfunctional and non-operational. This situation has been extremely frustrating for our team as we rely heavily on online sales to drive our business. Despite our best efforts to communicate this critical issue to the technical support team over the past several days, the problem remains unresolved. As a result, our online store has been forced offline, leading to significant financial losses on a daily basis. We are urgently seeking a resolution to this issue to minimize the impact on our business operations.

Donate Source app has been up and running for a week now. We have already received higher amount donations that what our previous donation app could provide. In order to accurately add the donation option to our cart page I needed assistance from the Prezen Apps team which were very helpful, punctual, and detailed in their communication with me. Thank you!

Great app, exactly what we were looking for and the team are super quick and helpful which was great! Would really recommend.

5 stars for customer service. I struggled to sort the installation out but they worked promptly to sort it out for me. We look forward to using it to raise donations for our charity in our online Christmas shop.

Was nervous not seeing a sample page before downloading the app. Wasn't sure how it would look or fit into my store. These guys are so awesome. I needed help installing and they were on it. Then I wanted some custom placement and they took care of everything. This is truly what great customer service is all about. They stand behind their app and will help you achieve your goals. Over the moon service. Highly recommend. Just ask to install on a new theme and Bam it’s done. Wow

WOW, they did an amazing job, well done to their team for the quick response rate, and the professionalism in solving my specific problems. I would highly recommend them.

Says "Free Plan Available" but only shows one plan, for a monthly subscription. Tried to add it several times to make sure it wasn't a glitch. False advertisement. Frustrating. Hi There, Sorry for your inconvenience. Our team is not available due to the weekend (Sunday) so, we are not able to reply to you. Yes, we have a free plan but it is only for the development store if they want to test the app in the dev store before making it live.

The app is easy to use, functions well, and looks great. Customer service is fast and accurate — second to none!

We've used this app for a couple of weeks now. We were previously collecting donations via Shopify's tipping functionality which had several key limitations. By using Donate Source we have been able to bring in more donation income than before. The set up was straightforward, and the customer support team were on hand to help us out. In fact, they helped us co-ordinate the deployment across our current theme and the next-in-line deployment. They've also been on hand to help with additional styling and format changes. They've been absolutely great and I wouldn't hesitate to recommend this app to anyone.

The customer care was really helpful by adding all the settings needed to implement it into our store. Thanks again for your precious help!

Very helpful with setting up the app. The helpcenter customized several pages of my website in order to make the donation option visible in an effective way. Had a very extensive chat with them, they answered all my questions. Recommended! Thank you for your review! We are always here to help you!! Have a great day!

I ask the support team (Mady) to help me to implement the code to my theme. Less than 5 minutes it was done. I also ask them put it in a specific area at the cart page. Done in 1 minute. Great job

This app provides a simple, clean donate option at our checkout page. When i had an issue that needed fixing, support chat were very helpful and sorted the issue for me.

Great App and Great Service. I was having difficulty editing the code within my theme and Raj did it for me within 45 minutes of emailing customer support.

We used this app to accept donations to our charity on our website. The team were very responsive and friendly in helping us set it up. Thanks!

Great online customer service and fast reply. Funds make very transparent, the App is easy to understand and operate.

great app and easy to use. customer support is very good also. highly recommend for donations. thank you

I reached out to the Donate Source customer service and got incredible service. No only was it fast, but they understood what I needed and took care of it right away. I would recommend this product to anyone that needs help with donations!

The nicest support team! We faced some IT issues at app installing but the support team reacted in time and helped to solve the issue very fast. The app is working perfectly and it meet all our needs.

Hello team, easy to use application, enthusiastic support support. Thank you very much! Thank you so much!

I used this app to set up a donation page for my Breast Cancer Awareness campaign and it was just phenomenal. It is very user friendly and the staff was ready and willing to help with anything.

I was excited when I found this app. It was exactly what I needed to give the option for my supporters to give a donation at checkout. Customer service is great as well. They will help you get all set up if you run into any issues with understanding how it all works. Highly recommend.

Good App integration and very fast and friendly customer support! We needed to change the appearance of the app on our product page and got help within some minutes!

Using this app to handle our customer donations. Friendly, helpful, and prompt customer service. Thanks you Donate Source!

I recommend this app - great customer service and amazing way to show my business mission of raising money for those in needs through my sales!

Incredible customer service. Took care of the problem for me and very responsive. They logged in to my store and did all of the work.

The support team was really helpful in getting it setup so that customers can enter a custom donation amount. There were a few hiccups and every time they responded quickly and solved the problem. Our page looks great!

App works great, installed easily! customer service is responsive and worked hard to help me make it look right.

I started a non profit and needed to add a donation link to my page. I didn’t quite know how to add it so I reached out to them. They had amazing customer service…had it up and running flawlessly in less than 12 hours. 10/10 recommend.

I added this to my website and it was super quick to install. The team was very helpful when I had an issue and quick to reply!

Fast and good communication as well as a very supportive team that worked on our special requests even after the sale. The team was very flexible, understood our requirements and made great suggestions for their implementation. The design now seamlessly fits into our pre-existing website and conveys the intended user experience. Can only recommend! We’re very happy with our customizations and the way the app works.