Essential Upsell & Cross Sell

BE CAREFUL — Unexpected Charge After Uninstalling I am extremely disappointed with this app and its billing. I installed Essential Upsell on 13 August 2026 and uninstalled it on 30 August 2026 at 20:07. Shopify's App History clearly confirms the exact installation and uninstallation dates and times. Despite uninstalling the app, I was subsequently charged £14.92, which was included in my Shopify bill and paid. I was no longer using the app and it was no longer installed on my store when this charge was issued. I am now requesting a full refund of £14.92 and an explanation of exactly what this charge was for and what billing period it relates to. What concerns me most is that this type of charge can easily go unnoticed by Shopify merchants, especially when the amount is relatively small. In my case, however, I noticed it and have documented the entire installation and uninstallation history. This billing practice feels highly misleading and, if the charge relates to a period after the app was uninstalled, potentially fraudulent. I would strongly advise other Shopify merchants to check their Shopify bills carefully after uninstalling this app and make sure they are not being charged unexpectedly. I hope the developer resolves this immediately and refunds the £14.92.

We purchased the largest plan and everything was looking good, but BEWARE. This app put all us sellers in risk. The app falls short protecting sellers financials. If you select a product with 100% discount, for example, to give a free gift, the customers can put as many of those products as they want under cart since there is no logical restriction or limit based on the products they bought. I reported through email and they sound like this is not something very important to them, but it’s definitely critical for us as sellers otherwise we lose money for every unintentional gift we give! This is an easy fix. Hopefully we can see it. changed and fixed within the next hours. Until then, their risk associated with stores profitability being unintentionally affected.

Didn't work on my store. Waste of time.

Update: They recently updated their ToS and now require full access to customer personal information and all orders for last 60 day. I take my customer data protection serious and do not see why they need this info. Moving to 1 star and unnstaling. Here is what the ToS is : View personal data Customers Name, email address, phone number, physical address, geolocation, IP address, browser and operating system View store data View orders All order details for the last 60 days I 100% recommend this app for cross-sell. This app is simple and effective. I have been using it for the cross-sell functionality and it has led to a purchase of the cross-sell every time!