Shipway: Logistics Aggregation
by Shipway · launched
View in Shopify App Store ↗Reviews (183)
I would like to appreciate Shipway for providing excellent logistics and order management support. The platform has been very helpful in streamlining operations and making the overall process smoother. A special thanks to Mr. Aminur for his consistent support, quick responses, and proactive approach in resolving issues. His dedication and willingness to help have made a real difference. Overall, it has been a great experience working with Shipway and Aminur. Keep up the great work
Great experience with the team so far, POC Reeshika has been so supportive with our queries and has helped us a lot, Over all will recommend to go for Shipway if you are looking for genuine service and reliable support.
saurabh patel, Shipway has been a game-changer for our store's post-purchase experience. Before integrating it, our support team was constantly overwhelmed with "Where is my order?" (WISMO) queries. Shipway solved this overnight by allowing us to create a custom, branded tracking page hosted directly on our website, rather than sending buyers to a generic carrier portal.
Shipway has significantly improved our post-purchase workflow. The standout feature for us is the branded tracking page and the automated WhatsApp and SMS notifications, which have drastically reduced our "Where is my order?" (WISMO) support tickets. The Non-Delivery Report (NDR) management is also highly effective; automating our COD confirmations and delivery re-attempts has noticeably lowered our Return to Origin (RTO) rates.
Shipway provides a highly efficient and reliable logistics infrastructure for our e-commerce operations. The platform integrates seamlessly with our storefront, significantly optimizing order tracking, reverse logistics, and NDR management. By automating customer updates, it has elevated our post-purchase experience while consistently reducing operational overhead and RTO rates. I highly recommend Shipway as a robust and scalable fulfillment solution.
We have been using Shipway as our courier aggregator for the past two years, and overall, our experience has been good. Thanks to Meetu Dhar (KAM) from Customer Support for their helpful support. When the new panel UI was introduced, there were a few flaws, but the team listened to our feedback and gradually resolved many issues. Also, appreciation to Megha Kaur from the Product Team for genuinely taking note of our suggestions. It's great to see a team that values client feedback and is willing to make improvements. Overall, a good experience with Shipway. We hope the remaining quirks and issues will also be resolved as quickly as possible in the future.
We’re very satisfied with Shipway’s service and support. It’s great to have a dependable shipping partner and a support team that genuinely cares about helping businesses succeed. Highly recommended!
We are very satisfied with their service and would highly recommend Shipway to other businesses!
Shipway has been one of the most disappointing courier partners we have experienced. We have shipped approximately multiple orders through Shipway, and m RTO shipments are still showing as “on the way.” More than 10–12 days have passed, yet we have neither received the parcels nor received a proper response from the Shipway team. There is no accessible contact number, and the customer service has been extremely unresponsive. This has been an unacceptable customer service experience.
COMPLETELY GARBAGE APP. When you try to install it and configure it with Shopify, it never works. Contacting support only results in being told to uninstall and reinstall, and requests for a call are never returned. Instead of wasting time on this app, look for another option. I would not recommend this app at all.
one of the worst apps in the market, the app automatically fulfills orders without asking from us and even not print label. we have to manually find which orders are fullfiled by this app to manually ship them, total wste of time also the app lags at the peak, feels like we are using 2G, total scam, stay away from this app to make your business safe
We are using Shipway for our business and our experience has been great. The platform works smoothly, tracking is reliable, and it helps us manage our shipments efficiently. Their support team is extremely helpful, responsive, and always ready to assist whenever needed. Overall, we are very satisfied with their service and would highly recommend Shipway to other businesses. A special thanks to Reeshika for her outstanding support. She is extremely helpful, guides us through every step, and patiently resolves any issues or queries we have. Her proactive approach and willingness to help make a big difference. It's great to have someone who genuinely ensures that everything runs smoothly.
We've had a very good experience with Shipway. The platform is reliable, easy to use, and has helped us manage our shipping operations smoothly. The support team is responsive and always ready to assist whenever required. A special thanks to Saurabh for his outstanding support. He is extremely helpful, guides us through every step, and patiently resolves any issues or queries we have. His proactive approach and willingness to help make a big difference. It's great to have someone who genuinely ensures that everything runs smoothly. Overall, we are very satisfied with Shipway's service and support. Highly recommended for businesses looking for a dependable shipping solution.
Consistent service that supports our daily operations well & good logistics partner for regular business needs.
Shipway is an amazing and very user-friendly platform. The panel is smooth, and the overall experience with Shipway has been excellent. We are working with a dedicated KAM who is always ready to support and resolve queries promptly. Highly recommended for all brand sellers.
shipway panel is very easy to use and KAM support is exceptional
A special thanks to Naveen for the excellent support and quick assistance throughout our experience with Shipway. He has always been responsive, helpful, and proactive in resolving issues on time. Shipway’s platform is smooth, easy to use, and has helped us manage our shipments efficiently. Highly recommended for e-commerce businesses looking for reliable logistics support.
The Project Coordinator has been supportive and helpful in addressing ongoing logistics issues. However, we are still facing challenges with the logistics integration in certain areas, leading to increased RTO cases and customer complaints regarding deliveries. In some cases, parcels are returned without reaching customers, and there have also been instances of non-brand products being received in returned shipments. Additionally, claims for such cases have not been provided in most instances.
I’m very satisfied with Shipway courier service. The platform is easy to use, shipment tracking is accurate, and the support team responds quickly whenever assistance is needed. My overall experience has been smooth and reliable, and it has helped manage deliveries efficiently for my business. Highly recommended for eCommerce shipping and logistics management
Good Customer Support And pickup service . Sometimes delivery issue but gets fixed
Shipway app is easy to use and our KAM Zeeshan is very helpful
We have been using this panel for the past 2 years, and it has been smooth and user-friendly. The service quality is excellent, and the support team is highly responsive and efficient. Overall, it has been a top-notch experience working with Shipway.Its KAM service is very excellent. We highly recommend using this panel for order scheduling
We’ve seen a noticeable improvement in delivery performance and customer satisfaction after using Shipway. The platform simplifies logistics with multiple courier options, automated workflows, and strong analytics. It’s especially useful for managing high shipment volumes efficiently.
Shipway is an excellent shipping platform with smooth integrations, reliable tracking, and strong customer support. Highly recommended for growing eCommerce businesses.
Great app with an excellent support team! Special thanks to Meetu Dhar for always being available to resolve our day-to-day issues quickly. The best part is that our team can communicate with them directly on WhatsApp for fast support. Really appreciate the responsiveness and support from Shipway Technology. Thank you!
good experience..... proper customer support...i am trying to reach from a week and i have got proper help from the team...... overall good team and services as well Specially I am thankful for Naveen Singh as he is very helpful and provide instant resolution to all my query.
Such a 3rd class service, they do have manners to talk with customer. wrong charges applied in my account. do not use Shipway. many other company provide good service, 0/5 Rating
Developer reply ·
Hey, thanks for sharing your feedback We tried checking your details but couldn’t find a record in our system. Could you please share your company’s registered email address so we can verify and assist you further? Happy to help with anything else as well.
Scam Alert ! I am writing this to warn every Shopify seller to stay far away from this service. They are engaging in a complete bait-and-switch scam; they initially promised that I would be charged on a "per label" basis, but instead, they have been illegally deducting funds for every single order received on my Shopify store—regardless of whether I used their service to ship it or not! For example, I had 100 orders and only used them for 20 shipping labels, yet they charged me for all 100. This is an unethical and fraudulent practice designed to drain your bank account. To make matters worse, their support team is refusing to acknowledge this daylight robbery, offering a pathetic 4k refund while keeping the vast majority of my hard-earned money. It would literally be cheaper and more honest to hire a full-time staff member for 20k a month to handle manual processing than to let these thieves touch your business. Do not be misled by their sales pitch—they are unprofessional, unethical, and a total fraud!
Shipway has made our shipping process much easier with its seamless Shopify integration. Order processing, tracking, and courier management are all simple to handle from one dashboard. Their support team is also very responsive and helpful whenever needed.
Very Bad service , No resolution , No reply - They have loss to the company.
Initially, everything was working smoothly with Shipway, and the service appeared reliable. However, after some time, serious issues started emerging. Without proper justification, they began deducting amounts from our account under the name of overweight charges. These charges were not raised by the courier partners but appeared to be applied internally by Shipway. When we repeatedly requested courier-provided weight images or official proof, none were shared, which clearly raises concerns about transparency. More importantly, the weight calculations seem to be based on the number of items in a shipment rather than the actual dead weight or volumetric weight, which is against standard logistics billing practices. Charges appear to be applied randomly, with no consistent or verifiable logic. This lack of clarity, documentation, and accountability makes it difficult to trust the platform for long-term operations. Businesses relying on accurate billing and transparent reconciliation should be extremely cautious before committing.
Shipway is a reliable and easy-to-use platform with accurate shipment tracking. The KAM Ankuh verma is very supportive, responsive, and proactive in resolving issues. Overall, a great experience and highly recommended.
I have been facing serious problems with them, firstly, when I forgot my password and tried to reset it, their forgot password link never worked, then I had to create a new account using my phone number. They never bothered fixing that issue for me. Secondly, they will say that they have an option for NDR calling, but the NDR calling person will not put any effort in the call and forcefully disconnects the call within 30-40 seconds, she may also irritate your customer and may lead to a very bad experience. Additionally she is also sometimes rude with them. If you do not monitor their NDR dashboard, they will stop calling the NDR orders. Thirdly, every 15 days they will charge your account for the weight discrepancies. Even before raising a dispute, your account will be charged for the amount and will be in negative. You will be left with two options, either pay for the illicit extra weight charges and continue with the other shipments, or email their support team and wait for 15-20 days to get your refund and hold all your shipments meanwhile. Finally, I had one return shipment, that was returned with an empty box, I raised the ticket immediately on the next day, they replied to me after a week saying that they cannot do anything about it as it is out of time (TAT). The only good think about them is their website user interface and availability of all the couriers especially Blue-Dart Air.
Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue. Most sellers are facing these issues, but no one attempts to resolve them. Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.
Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.
We've been using Shipway as our courier partner, and the experience has been excellent! Their customer support is extremely helpful, especially Chetna, who has been incredibly supportive and responsive. Tracking updates are timely, deliveries are efficient, and any issues are resolved quickly. Highly recommended for businesses looking for a reliable and customer-friendly logistics partner!
It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours. His responsiveness and problem-solving attitude have made a significant difference to our operations. Having a dependable POC like him really builds trust in the service.
Very seamless tech driven company . Easy to work and analyze the insights of business logistics . Great CRM and Tech Support Naveen our KAM has been outstanding . Harsh has been exceptional in tech support
Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.
Hi, Have been using this for 6 months now and experience has been good overall.
SHipway has been a boon for our D2C business model. Seamless portal, timely service and best part is the POC .. Chetna she is always there to take our queries and resolve them on time basis. Highly recommend Shipway for all D2C brands.... logistics well handled by them, is peaceful sleep for us.
We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special thanks to Pooja Chetna , our point of contact, who has been exceptionally polite and helpful.
Shipway has been a game-changer for our order management process! The platform is incredibly user-friendly, and the real-time tracking updates have significantly improved our customer satisfaction. It seamlessly integrates with our operations, saving us time and effort. Highly recommend it to businesses looking for efficient and hassle-free order management solutions
Using shipway for last someday and their service is very good and our KAM hritik is very supportive .
We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special mention goes to Shivam Sharma, our point of contact, who has been exceptionally polite and helpful throughout. In my experience, this is a must-have shipping app for any small or medium D2C brand in India.
Shipway has been a fantastic addition to our toolkit! The customer service team is responsive and reliable, always ready to assist with any inquiries. The app is flexible and open to feature additions, making it ideal for starter brands looking for a tailored solution. It's also easy to integrate and streamline order processing, helping us deliver a smooth experience for our customers. Highly recommended for brands starting out!
Fantastic service from this logistics platform! Kajal was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!
they can't fix a easy invoice GST issue, you should think before downloading.
Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given. One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024. I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager. I am having to resort to this option because of no response to my issues raised.
We have been using Shipway for our logistics needs, and the experience has been outstanding. Their logistics solutions are top-notch, making the entire shipping process seamless and efficient. The value-added services (VAS) they offer, such as COD order confirmation, NDR automation suite, and Shopify Pushback status, have significantly enhanced our operational efficiency. The COD order confirmation service ensures that our cash-on-delivery orders are verified promptly, reducing the risk of fake orders and ensuring smoother transactions. The NDR automation suite has streamlined our non-delivery report management, saving us valuable time and effort. Additionally, the Shopify Pushback status integration has been instrumental in keeping the order statuses updated in real-time, providing a superior post-purchase experience for our customers. A special mention goes to Rishabh Dahiya for his prompt and exceptional support. His dedication to resolving our queries and providing solutions has been commendable. With Shipway and Rishabh's assistance, we have been able to maintain high standards of service for our customers. We highly recommend Shipway for any business looking for reliable and efficient logistics solutions and outstanding support.
I am thrilled to share my outstanding experience with Shipway's Return Management System. Their operational efficiency and customer-centric approach have significantly benefitted our business, making them an invaluable partner in our supply chain. A special mention must be made of Rishabh, whose dedication and expertise have been instrumental in our smooth operations. Rishabh's consistently goes above and beyond to ensure all our concerns are addressed promptly and effectively. We look forward to a continued successful partnership and highly recommend their services to any business seeking reliable and efficient logistics solutions.
Thankyou Shabbir , your always given best support online .
I am very happy using Shipway forward services. Shipway has helped me reduce my operation timings and efficiently align my order processing task. There support team is very helpful in resolving timely issue and Gaurav Saini from the team has helped me a lot in timely answering all the queries and issues.
Shipway has truly transformed our operations, and it's all thanks to the exceptional service provided by Rishabh Dahiya. Whenever we encounter a bug or issue on-site, the resolution process is remarkably swift and straightforward. The responsiveness of everyone at Shipway is unparalleled; they promptly address any concerns we may have. Although the processes on the platform may seem extensive, we appreciate the meticulous steps taken to crosscheck every detail and ensure flawless execution. These steps not only streamline our operations but also instil confidence that everything will proceed smoothly. Shipway's dedication to excellence is evident in every interaction, making it an invaluable partner in our journey towards success. While our experience with Shipway has been overwhelmingly positive, one aspect that has caused some disappointment is the cost associated with add-ons. As much as we value the efficiency and effectiveness of Shipway's services, we can't help but feel disheartened by the additional expenses incurred for certain features. We understand that quality comes at a price, and we're willing to invest in tools that enhance our operations. However, we hope that Shipway will consider reviewing its pricing structure for add-ons, ensuring that it remains competitive and accessible to businesses of all sizes. Despite this concern, our overall satisfaction with Shipway remains high, and we look forward to continued collaboration and support from their team. - Chintu
The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation. Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages. It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.
Great experience. Smooth interface & timely service. Thanks to our account manager Gourav all our issues get resolved on call unlike other companies where you've to talk to the bot. Cheers
The staff are very professional and they helped me move all my items without any damages.I have been working with (company) 3+ years now. They are really wonderful. Great service & rates.
Great service and supportive staff. Prince is available anytime for support, Satisfied with the service quality and also they deliver the desired results.
The Shipway Panel is use friendly. 1. Prettly simple design & use-case, covers most of the Logistics Needs. 2. Reports and analysis helps for understanding of your progress. 3. Might face glitches sometimes (but that is resolved by team in no-time) 4. Team is Prompt in response & supportive. (delivery escalations take some Turn Around time) 5. KAM support is a big help. 6. Panel can improve in real-time responses
extremely bad service have been asking them to complete the account setup so that we can start shipping but no one responds. At the end tired of following up and deleting the app. Not happy with the customer support , they are not prompt about the commitments and don't care about what customer wants to do with the app.
Best app in the market. We have tried all other app but cannot beat this in everything like rates, service, etc. We have 2 ecommerce website & using this for both the website.
We have been using Shipway app for the past 6-7 months. Reliable and quick response customer support and reasonable prices. Would advise and recommend this app before any other giant.
It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all
It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all
Helps streamline our Return process and has excellent support. Should not look at any other apps. Thank You.
We are Using Shipway for the last 1 month, Nice experience. The team is very supportive and provides quick solutions.
Great app. It was recommended by Kajal Yadav, and she is in touch with our company, Kajal has been very helpful and consistently helping us to achieve our goals with shipway. Great work team.
This is very good one stop logistic automation. Kajal form support team is great. Currently I am using this app form my 2 store. Really love it.
It has been over a month since I am using this app for my order processing and returns and I can already see the difference in the quality of work! The app is great in terms of automations and suits most of my needs. They constantly have new developments and their softwares are up to date. The app has helped reduce manual work tremendously and has improved efficiency. I have been in constant touch with Kajal, Laxmi and the entire team who have been of great help and support right from on boarding till today. Highly satisfied with their services!
Great Application for shipping solutions, the service is smooth and straightforward. Great customer support from beginning to end of the process. I would surely recommend others to use this application.
Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.
Developer reply ·
We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future. Thanks for having patience with us, happy to serve you better. Team Shipway
We use this App and find it very useful and as per it's name the automation is there in every step and integration. Very easy to use and all the plugins / integrations are readily available. The support team is giving us 24*7 support from the day one.
