Homebase Time Clock

I have used Homebase for years for scheduling and time clock and even moved to their Payroll system a few years ago. It used to be WONDERFUL but over the past year their customer service has gone to hell. I have had numerous Payroll and tax filing issues and getting in touch with an actual human is a total run-around every time. I'm about to cancel it all. So frustrating to watch a company turn to AI to their detriment.

Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.

Hate when apps pull a bait and switch...this is NOT free.

The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.

I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved. Hi, we are so sorry to hear about the experience you have had trying to downgrade the app. A customer support manager will be reaching out immediately to get your issue resolved.

The app itself is really helpful and I like using it. When I initially uploaded the app it forced me to sign up for two of my store locations when I only use this app for one. I couldnʻt figure out how to downgrade my plan to one store. I called support during my free demo period and was told that they would downgrade my plan. That was back in January. Since then Iʻve sent multiple emails for which I was told that they were working on it. The original rep I was working with, although nice, wasnʻt great in following up and communicating with updates...however, since recently speaking to a manager, I have a bit more understanding and confidence that the issue will be resolved. Other than this support glitch, I really like the app, and it's been helpful in managing schedules and time keeping. We are very sorry to hear about the trouble you have been having. Our team is working to get this resolved for you.

Homebase makes it easy for me to track and manage my employees time! Tracking their sales per shift, etc couldn't be easier. It syncs well with the Shopify playform. So great to hear!! Thanks for the glowing review.

Love. Love. Love! This app has made scheduling and time keeping so much easier. We are able to create a schedule that is colour coded ( yay!) and its sent directly to our staff. Staff are assigned their own logins that they use at the start of their shift, when they login it takes their picture to ensure that it is them and they are there logging into their shift. Staff get daily reminders to remind them to not be late for their shifts, also reminds staff when their break is almost over. Staff can also rate their shift and provide feedback so you can address issues in real time as it is sent directly to you. There is also a built in communication platform to share information fast. You can create different messaging groups ( ex. all staff, those working today, managers etc) It lets you request time off and shift changes so all the important information is in one area. When it comes time to create and print the time sheets, its as easy as pressing a button. Blown away by how easy and great this program is. Thank you for the review! So glad to know that Homebase has been able to help you with several aspects of your business.

Homebase has been wonderful. It is easy to navigate from an employer as well as an employee's perspective. It has decreased the amount of time it takes for me to create my schedule and post it. I also love the reminders that are included. Amazing! Thanks for the glowing review. We are glad that you have been able to save so much time.

We love homebase! easy to manage our employee time cards, schedule and payroll. Easy, efficient, and affordable!! Thanks for the nice review! We are glad you are loving it.

The app seems to be pretty straightforward but every once in a while there are some glitches. Besides that it get's the job done and that's what matters. Thanks for your review! We are constantly working on improving our product so the more feedback on where you find it to be glitchy, the better.

Overall this app does everything I wish Shopify would have in their POS system. It allows for us to easily track our employee's hours with the added bonus of asking them to rate their shifts. One thing I wish this app would have is one area that would display the employees total hours as well as what they specifically worked. It would save the retailer's time.

As a small retailer, I really enjoy the convenience and ease of use to schedule and communicate with employees real time with the Homebase app and can swap shifts request time off at their convenience. The UE of the app and time clock is great. Thank you for your review! Glad you are loving the app. We look forward to growing with your business.

I love using this app and it honestly makes my life so much easier. I have 7 employees and (when they use it correctly) it makes scheduling so easy. Amazing!! Thank you for the review. So glad to hear it makes your life easier.

Wish we could see more info in the actual app as opposed to just the website. Would be great to see a "week at a glance" type thing where everyone's shifts are visible etc... Other than that, works well and seems to do what we need it to. Would be great to have a clock in, clock out feature in the actual Shopify App instead of always having to open the Homebase app. Thanks for the review Nick! You can download Homebase as a widget within Shopify POS and the best place to see your week at a glance is from your mobile phone!

I've been using this app for a while now, but there are a few things that seem kind of questionable. First, we don't use it for our payroll, but all of my staff keeps receiving notices about receiving some of their paycheck early through the app. Second, our accountant has received some strange emails from one of the owners who's not even in the Homebase system. I'm a little nervous about those 2 issues, but it really is a great system and it's very easy to use. We will continue to monitor everything, but as we don't have any bank/payment information tied to it. I have not seen any benefits to using Homebase as an app through Shopify. Apparently, you have to upgrade to the $40/mo plan to see any of that information, and we're just not interested in paying that much for that service. Thank you for your review! 1. We recently launched a new product for employees to easily get cash. This is separate from the payroll that you run for your customers. 2. If your accountant has their name on another Homebase account, they will likely receive emails from another owner if they help that account as well. It allows the accountant to manage all of their accounts in one spot. You are totally welcome to continue using our robust free plan. That is why it is there and why we offer a free integration!

I will be using this app for our schedule keeping and time clock. I find that it is user friendly and has a great layout. I’m looking forward to using it. Amazing! We are looking forward to it as well. Please reach out as you start to explore the app if you have any questions.

This scheduling app has been a lifesaver for our shop. Each staff is able to clock in and out easily on the app. Makes scheduling a lot easier for everyone. We also love the request for the time off feature. Thank you for your review! Glad you are loving it.

The app is unstable and keeps crashing on the iPad for no reason. I tried to uninstall and reinstall it several times with no success. We switched to Deputy instead. Great to hear! Just to make sure you are reviewing the right company, this is Homebase, not basecamp. :) What would Homebase need in order for it to be 5 stars for you?

The app looks beautiful and I can't wait to get started with it!! The only thing I wish it had was task management (ability to assign tasks to employees or shifts.) Other than that, it satisfies literally every need I have :)

This app is a lifesaver, it saves us so much time with our scheduling, time sheets and payroll. We mostly use it for our brick and mortar store. They are extremely responsive and the app is super intuitive.

App is great once i got it figured out. The support team is great, efficient and quick to respond and get you taken care of. I talked with them today and got every single question answered and checked off my list! Would for sure recommend!

We use the app as a convenient time sheet, right on the home screen our POS, for our employees to clock-in. Homebase makes it easy to track hours for employer, and our employees.

We have been using Homebase across three business for over 2 years. The app is super easy to use and you can really make it customized to your business. I highly recommend for odd scheduling hours and easy time keeping. Their customer service is also great. The only downside is the kind of confusing increases in price, but they are worth the costs at each step!

Great for scheduling and keeping track of labor costs! It was easy to use and looking forward to the integration where you can clock in/out from the Shopify app.

We have been using Homebase for scheduling and tracking hours, and have enjoyed it so far! It had a slight learning curve, but was not hard to figure out. We are excited for when we can clock in/out of Homebase from our Shopify account.

I actually think it's pretty confusing to use and I wish there was a way to turn off a lot of the features. I haven't decided if this is the right app for me yet.

We've been using Homebase for almost two months now and it works great for our team. In the beginning, we had a few questions and customer service was quick to respond and help when we were migrating our staff from the Shopify POS to the Homebase platform. We have the Homebase app on our iPad that we use for the Shopify POS, and many of our staff have the app on their phones for a smoother clock-in experience. With staff members of all ages, a simple and efficient system is really important for us and Homebase makes everything run smoothly. As a small business, we are glad that we can do everything we need to do on the free plan, but the features of the paid plans give us a lot to think about in terms of ways we can streamline our processes.