Instafeed for Instagram Feed
by Adevole · launched
View in Shopify App Store ↗Reviews (387)
The instagram posts will only display as RECTANGLES on mobil devices, despite the fact that instagram is by default SQUARE. Resulting in a lot of white space above and belov each instagram post, and they've also highlighted this rectangle with shadows, so it's like a frame that has a whole lotta empty in it. Customer service is dismissive, not asking questions or trying to help you to figure out what's wrong. They just tell you they can't help and wish you good bye, and for each question, they say goodbye, and you have to keep at it. I CANNOT understand how they have this high score.
Developer reply ·
We are so sorry for the inconvenience. Our support wasn't live on your timezone (we are based in India) and the questions were answered by bot which did not do a good job. If you could reinstall, I am happy to look into it and resolve the issue.
very bad app, i didnt purchase plan of this app so how they make the bill of the app
Developer reply ·
Sorry for the inconvenience it's not possible for us to charge unless you approve the billing. You had accepted the plan and you were charged only on those months where you had crossed 1000 page visits on your website. Anyways we would be happy to refund you the charges.
App is not free. Billed for 1000 page visits when I've had only 12 visitors to my site. No response on live chat. 1*
Developer reply ·
Extremely sorry for the inconvenience, we replied to your chat and email but it seems you had left the chat by then. App billing cycle could be different from monthly analytics stats cycle, but as we mention during sign up we always offer 100% refund. Request you to check and revert on your email, so we can process the refund.
I was report the issues to support over 2 weeks and email to follow up. But the issue doesn't not solve yet and no update from support.
Developer reply ·
So sorry for the inconvenience, we must have missed out on your ticket. Could you please email us at contact@adevole.com and we will resolve your issue asap.
Responsive kann die App nicht verwendet werden. Es skaliert viel zu klein und ist überhaupt auf unterschiedlichen Devices nicht sauber.
Developer reply ·
We are so sorry for the inconvenience, we have multiple templates. If you could reinstall we will be happy to fix the issue for you. Please give us an opportunity to resolve this issue.
You have no choice to customize the app. It looked very bad in my theme. I can't recommend this app for 4$, there are a lot of better ones in the app store.
Developer reply ·
Sorry for the inconvenience, could you please write to us at contact@adevole.com with all your customization requirement. We will make the customizations asap.
Misleading. It says its free but once you install it you get a message on your homepage stating: Please activate plan for Instagram Feed + Stories to remove this message and continue using the app. Pretty embarrassing if you install the app and unaware of the message inserted by the app on your homepage. App owner should at least make people aware that the app isn't entirely free and that it will insert a message on your homepage for all to see.
Developer reply ·
Sorry for the inconvenience, the first screen of the app takes you to that page to activate the plan and a small link which says "skip to try for free", only if you use that option, we add the message so that you don't forget to activate the plan before you cross 1000 visits. If you wish we can remove the message for you, please let us know.
"Free to install", so I installed it and instantly received an email: Charge name Concept Plan Charge approval date April 23, 2021 Approved usage limit Up to $3.95 every 30 days I don't want this app for up to $3.95 every 30 days. I immediately deleted the app and will follow up with my bank for disputing any charges that may come through. Not clear on cost of this app. Seems sleazy to me.
Developer reply ·
Hello, this message only means that you approve for any charge if your number of page visits in a month crosses 1000. Currently you have not been charged anything. You can confirm this with Shopify team. I kindly request you to please update your review as a harsh negative review affects us a lot.
