Interakt ‑ WhatsApp Marketing
by interakt.shop · launched
View in Shopify App Store ↗Reviews (231)
Overall good experience using the platform, does have some pitfalls but Nishant Arora from the support team has helped lot!
We have been using Interakt for around a year now and found it to be a good tool for WhatsApp marketing. The integration and campaign features work well and are easy to use. Though the platform still has room for improvement to make it more user-friendly, we understand it’s in a developing stage and expect it to become even better in the future. The only major concern is the delay and lack of clarity in support responses. While some team members are helpful, the support team overall needs to be more knowledgeable about Interakt’s features to guide users effectively. Apart from that, everything else is good — we’re happy to use a platform proudly made in India.
Super energy by Siddharth Bhatia. Loved Interakt. Have been using it since more than 2 years now. Its great!
Interakt works well and has some useful automation and catalog features for WhatsApp. However, they must improve on their support.
Interakt Platform is good for automated campaigns and seamless catalog integration. However, one piece of feedback: there is no option to filter customers who have clicked a button in the welcome message.
The best tool to automate the retargeting and confirmation process. It is very easy to set up and work with a large team. Integration is easy and quick with the available apps. The only issue I am facing is fewer contact options with the team in case of any technical help and less availability to integrate with other tools available for marketing like payment gateways, checkout pages etc.
We have been using Interakt for few months now. The automation and catalog feature works well, still hoping for more automation features though. Overall serves the purpose!
we have started using interakt since november. Everything works well, had some issues with catalog but that has been addressed well by the team. thanks
We have used Interakt for the last 4 months that the store has been live. Interakt offers easy integration and a communication interface that's easy to use. My teammates have used the app for other stores built on Woocommerce as well. The team is quick with support and thorough in providing help. The app lacks features around taking orders online on whatsapp, and managing chat labels efficiently (you can't analyse the number of conversations by labels, for example). This is the reason why my rating is a 4-star instead of 5. Looking forward to more meaningful updates in the future.
Developer reply ·
Thank you team JhajI Store for your review and suggestions! You would be glad to know that we plan to release the functionalities addressing your above queries very soon! Hold on tight and we look forward to help you build your business!