Interakt ‑ WhatsApp Marketing
by interakt.shop · launched
View in Shopify App Store ↗Reviews (231)
Great experience with the Interakt.Support team makes the experience seamless
Interakt has been helpful for managing our WhatsApp marketing campaigns and customer engagement. The platform is easy to navigate, and the team has been supportive whenever needed. Overall, a good experience!
it was really helpfull and insightful training thanks Ashawak
Great Experience. The service and support is excellent.
**Outstanding WhatsApp automation tool with top-notch support!** Interakt has been a complete game-changer for streamlining our Shopify store's customer communication and sales workflows. The automated WhatsApp campaigns, abandoned cart recovery, and COD confirmation features work seamlessly and have noticeably boosted our conversion rates. The mobile app makes customer chats effortless to manage on the go, and the support team is prompt, knowledgeable, and always ready to help. Highly recommended for any e-commerce brand looking to scale!
This apps is super easy to use, and customer service is helpful
Great platform for WhatsApp support. It's easy to use, feature-rich, and has made managing customer conversations much more organized. The interface is intuitive, and setting up automations is straightforward. Whenever we've needed assistance, the support team has been responsive and genuinely helpful. Overall, it's been a great tool for streamlining our customer support operations.
Excellent WhatsApp Marketing Solution! Interakt has been a great addition to our Shopify store. The app is easy to set up and offers powerful features like automated messages, broadcast campaigns, abandoned cart recovery, and seamless customer communication. It has helped us improve customer engagement and streamline our support process. The support team is responsive, knowledgeable, and always ready to assist. Highly recommended for any Shopify store looking to grow through WhatsApp marketing!
Harsheet Desai helped me setup my interakt account.
Fairly average experience. The pre onboarding support is good up until you make the payment. After that it is very difficult to get support for anything. Abandoned cart messages never work, Order confirmations fail about 30% of the time, shipping confirmations about 10% of the time. Support to resolve these issues are non-existent. Tried it for 8 months, now I have made the switch to AISensy.
This app is very good for connecting and doing business on WhatsApp. The support team is also very helpful.
I have been disappointed with my experience using Interakt. They offer a 14-day demo, but it does not provide access to all features, including key integrations. As a result, the only way to properly test the platform was to pay $51. Unfortunately, after paying, the app did not work as expected, leaving me out of pocket without being able to adequately evaluate the product. The chatbot builder is also very basic, with limited features and a clunky user experience. It lacks the flexibility and functionality I expected, making it difficult to build and manage effective automated conversations. Before signing up, I was also promised a fast-tracked onboarding/demo process. However, after payment was made, I was informed that I would need to wait approximately a week. This was frustrating as it did not match the expectations set during the sales process. The support has also been poor. Despite raising several issues, I have not received satisfactory resolutions, and communication has often been slow and unhelpful. For a platform focused on customer communication and automation, I expected a much higher standard of support. Unfortunately, due to the lack of effective support, the limitations of the chatbot builder, and unresolved issues, I have decided to uninstall the platform and move to an alternative.
We have had a wonderful experience with the Interakt support team. We have been using the Interakt WhatsApp API system for more than 3 years, and it has helped us increase our WhatsApp inquiries and boost our sales. The application is very helpful for our business, especially because the mobile app is available, which makes it easy for us to chat anytime. The customer support team is excellent. Whenever we face any issue, we just drop an email and the team gives quick support. A special thanks to Nishant Arora for the Google Meet training and support. The training was very helpful and made it easy for us to learn and understand everything clearly. Thank you, Interakt team, for your great support. We only have one small request: please update the Interakt dashboard with a newer and faster UI. This is just our opinion. Overall, we are very happy with Interakt and truly appreciate your service.
I had a disappointing experience with Interakt. I installed the app only to evaluate its features and used it for a very short period, yet I was billed approximately $21. When I contacted support, I was informed that the charge would still apply even though the app was installed for only a few hours and later uninstalled. What was most frustrating was the lack of flexibility in resolving the issue. I requested a refund or app credits as a goodwill adjustment, but my request was declined. The support team repeatedly stated that once a subscription starts, the bill must be paid regardless of the actual usage. The platform itself may be useful for some businesses, but the billing experience and customer support response left me dissatisfied. I would recommend that new users carefully review the billing terms before installing the app, even for testing purposes.
Thankyou Interakt team for helping us in customized flow.
Interakt is a powerful and easy-to-use platform for WhatsApp marketing and customer communication. It simplifies automation, improves engagement, and helps boost conversions with targeted campaigns. A great tool for scaling business communication efficiently.
There are a lot of negative reviews about this product, and to be fair, many of them are valid. I had a similar experience at first. However, everything changed when I was assigned to a support agent named Pranali. She resolved about 99% of my issues in a one-hour Google Meet session. Now my account is on autopilot: all automations are set up, and every setting has been optimized.
Hi Shopify Support Team, I’m facing an issue with the Interakt app integration on my Shopify store. The WhatsApp widget is not appearing on the website, despite completing the setup and configuration from my end. This is preventing me from going live, as I’m unable to properly test the customer journey and workflows. I have already coordinated with the Interakt team, but the issue is still unresolved. It appears there may be a problem with how the app is rendering or being injected into the theme. Additionally, I have already paid $51 for the service, but since installation, I have not been able to use it at all. Due to this, I request you to please process a refund at the earliest. Kindly check: Whether the app embed is correctly enabled in the theme If there is any theme-level conflict preventing the widget from loading Any script or permission-related issue from Shopify’s side This is urgent, and I would appreciate your immediate assistance in resolving this or processing the refund. Looking forward to your prompt response.
Nice Platform for Order notifications. Support also very good
Title: Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users) Review: This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools. One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding. Interakt Free Trial & Pricing — Important Clarification During onboarding, Interakt highlights: 14-day free trial Around ₹400 worth of free credits At first glance, this creates the impression that the platform can be used freely during the trial period. However, based on my experience: The credits may be free But the plan itself (e.g., Growth plan) may still be chargeable immediately This is a very important distinction. The difference between: Free credits Free plan usage is not always clearly emphasized during assisted onboarding. Interakt Onboarding Experience During the onboarding call: The team guided me through setup Helped select a plan Encouraged moving forward quickly However, it was not clearly and explicitly stated that: The selected plan was not part of the free trial Charges would apply immediately Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase. Key Issue: Perception vs Reality To be fair: The pricing information may exist within the platform The structure is technically defined However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making. This is where confusion can happen. Advice for Future Interakt Users If you are considering Interakt for: WhatsApp automation Shopify integration Razorpay integration Please make sure you: ✔ Confirm these things clearly: Is the selected plan part of the free trial? When exactly will billing start? What is included in “free credits”? ✔ Best practices: Get everything in writing (email or dashboard) Do not rely only on onboarding calls Ask explicitly: “Will I be charged immediately for this plan?” Final Thoughts This review is not to make any legal allegation. However, it is important to understand that: User perception during onboarding can differ from actual billing structure Especially when: Free trial messaging is present Credits are shown Setup is guided via calls Being aware of this distinction can help you make a more informed decision. Summary (Quick Take) Interakt platform: Useful for WhatsApp automation Pricing clarity: Needs careful attention Free trial: Limited to specific plans Credits ≠ Free plan usage Recommendation: Verify everything before proceeding
Extremely disappointing experience with Interakt. Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41). To make matters worse, the platform then showed two different subscriptions on the same account: Growth Plan under Sell on WhatsApp Starter Plan under WhatsApp Marketing Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service. We raised a support ticket immediately. It has now been several days with no resolution. The only response we received was: "We are checking internally." Meanwhile: Our automations stopped working Our WhatsApp marketing campaigns were disrupted Our billing is incorrect And there is no urgency from the support team For a platform that positions itself as a critical business tool, this level of support is unacceptable. When a company’s marketing infrastructure breaks, days of delay is not acceptable. If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform. Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.
great hands on explaination of the problem that we face would highly recommend interakt
Very good plugin for shopify users, seamless data transferring and other features
I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance. the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively. I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription. Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles. This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally. Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust. Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.
The customer support is plain crap! They have an ai bot that just keep saying nobody is available to chat. when i places a call back request 3 days ago for simply disconnecting my whatsapp number, i got a call and the person said they have done it. Its been 3 days the number is yet not disconnected and i am stuck with a stupid bot giving same replies and no way to connect to an actual person who can help me. Really disappointing experience. Any founder who is serious about your marketing timelines please avoid this app at all costs!
Interakt app has been very useful for my business especially in sending automated messages to my customers. Apart from this, their support is very active and helpful in resolving any queries that I have. I would highly recommend Interakt app to anyone willing to automte their messaging.
I strongly recommend not taking Interakt for WhatsApp marketing. Their service is worst of the worst. I took a paid subscription, but for the last 2 months I haven’t been able to do marketing because Interakt keeps rejecting my templates. The shocking part is: they reject even the inbuilt templates that Interakt itself provides. So basically, Interakt makes templates and Interakt itself rejects them then what is the use? When I complained, they activated 2 templates, but even after that marketing still doesn’t work. Another error keeps coming like “no data / no details”, and campaigns don’t run. I have been raising issues for a long time, but no proper response, no solution. I wasted money + more than money, my time due to their poor support and broken system. Conclusion: Don’t waste your time and money. Choose another WhatsApp marketing provider.
Useless support. Guys i would not recommend any such app where getting customer support is a big task. I have wasted so much of my time on this app for setting up but there is no proper support from the app. Creating a simple ticket is a task. I would better opt for Wati which might be lil expensive but have better support
Superb Support, the team is extremely helpfull for campaign creations etc...
If I could rate Interakt below zero, I genuinely would. From day one, their Indian sales team tried to push a $432/year plan on me for an app I never even got to properly use. They held a charge, and because I refused to pay for something I did not use, my shopify website was suspended. Yes - my entire Shopify store, just because of an app subscription I never agreed to continue. I had to escalate this nightmare to Shopify Support, who thankfully stepped in and fixed the mess Interakt created. Fast forward one year later, and unbelievably, I receive an email from Shopify saying I now owe another $432 for Interakt’s “renewal.” A renewal for a service I never used, never renewed, and never wanted in the first place. Absolutely ridiculous. I reached out to Interakt again, hoping this could be sorted out quickly. Instead, I was met with one of the most unprofessional support interactions I’ve ever experienced. Rude, unhelpful, dismissive - the complete opposite of what any paying customer should deal with. The chat was handled by bhavika.patel@haptik.co, and before I could even finish explaining my issue, she closed the chat. Just like that. No help. No resolution. Nothing. At this point, I am convinced: Please do not fall for this company. Their sales tactics are aggressive, their billing practices make no sense, and their support is shockingly unprofessional. There are plenty of apps out there - just avoid this one unless you’re prepared for stress, confusion, and unexpected charges.
great app for shopify to build customer trust and send notifications. loved it
Overall good experience using the platform, does have some pitfalls but Nishant Arora from the support team has helped lot!
Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.
I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.
Great experience using Interakt with Shopify. We faced a major issue, but the CSM team (Shubham Keni) stepped in quickly and resolved it efficiently. Really appreciate the support!
Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!
very very sleepy customer service, and not user friendly at all, also poor documentation. refund please !
Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users. It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.
Good experience. Have been great working with them over past one year. It has been very smooth & quick.
Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!
The automation features and WhatsApp integration have made our processes much more efficient, allowing us to focus on what really matters: building stronger relationships with our clients. As a result, we’ve seen a noticeable increase in our sales and a more professional image overall.
There has been absolutely no help from Interakt. The customer service is the worst I have come across. The payments are not going through from over 2 months and we have been requesting them to cancel the subscription, only to hear silence. Extremely bad way oof doing business
We have been using Interakt for around a year now and found it to be a good tool for WhatsApp marketing. The integration and campaign features work well and are easy to use. Though the platform still has room for improvement to make it more user-friendly, we understand it’s in a developing stage and expect it to become even better in the future. The only major concern is the delay and lack of clarity in support responses. While some team members are helpful, the support team overall needs to be more knowledgeable about Interakt’s features to guide users effectively. Apart from that, everything else is good — we’re happy to use a platform proudly made in India.
Very helpful and in-depth training by Nishant from Interakt.
Super energy by Siddharth Bhatia. Loved Interakt. Have been using it since more than 2 years now. Its great!
I have been using Interakt for a long time now!! The app is so useful and have helped increase my ROI with a lot of automations and marketing campaigns. The support team is the best, worked with Nash and Siddharth. And the best part! Their pricing plan is sooo affordable. Highly recommended!!
bahot achha service he achhe se halp kiya custumer care walo ne bhi
Interakt – Sell on WhatsApp has been a seamless addition to our Shopify store at Supersox. Setting it up was quick, and syncing our product catalog to WhatsApp was effortless. One-click catalog sharing makes it easy to promote products. Customers can directly add items to their carts from WhatsApp. Helps us recover abandoned carts and improve conversions. Simple and effective way to turn WhatsApp inquiries into sales. This app has made our WhatsApp channel a powerful sales tool. It’s user-friendly, reliable, and has helped us engage better with our customers. Definitely recommend it!
Good application for the Whatsapp marketing and their Customer support was top notch
Quite nice and very supportive customer care department.
onboarding was easy. We have migrated to shopify witin 10 min. features are good.
Interakt works well and has some useful automation and catalog features for WhatsApp. However, they must improve on their support.
