Joy Subscriptions App
by Joy Subscription · launched
View in Shopify App Store ↗Reviews (460)
Avery was great on getting our special membership setup! We are excited to use this new app.
Olivia from the Joy Subscriptions App support team was absolutely wonderful today! she was fast, incredibly helpful, and resolved my issue in no time. Thank you so much, Olivia!
The app is great and has been pretty seamless! They're able to easily customize things, and their custom service is wonderful! They're so helpful and quick - Ansera did an incredible job at helping me modify a ton of things! I've tried a few apps and I'd recommend them for subscriptions!
IRIS was fantastic at helping me set up the subscription app.. Very friendly and professional! Thank You !!
The support chat is very responsive, which makes it easy to resolve issues quickly and smoothly. I was supported by Iris, who was very helpful.
Iris just helped me with something that is probably simple for them but was NOT simple for a non-tech person. She was SUPER fast and fixed my issue. I have started with the free version, but I'm sure I'll upgrade soon once we get those customers in, which Joy ALSO helps with! Amazing!
The team (Olivia especially) was extremely responsive and assisted me with my needs in a timely manner! Awesome service to have.
I have just migrated from another subscription app and I can just say that everything so far have gone so smoothly. They helped me migrate everything and have even gone the extra mile and designed my build a box page exactly as I had it before. Wanted som custom coding, and in an hour I got the help I wanted. The main reason I wanted to change from my other subscription app was due to the high costs, high monthly price and transaction fees. But I'm very suprised with everything else. They really go the extra mile to help you get setup. Thanks Philip, Hena, Luke, Kipuka and Ethan! Simply put. A business should be built from the customers point of view and back, not the other way around. If I could leave more stars to the review I would. ;)
Assistance is excellent with quick turnarounds and friendly support!
Riley was super helpful and fixed everything within minutes. Asked me to set up German as the default language for the widget and it worked perfectly right away. Great support, highly recommend!
Excellent service, quick and efficient. Highly recommend.
This application works great for subscriptions, and the support team is excellent. Kipuka was incredibly helpful throughout the integration process, making everything smooth and easy. Highly recommended!
Avery assisted me and got on chat within seconds of my inquiry. She was responsive, knowledgeable, and answered all the questions I had. Very easy to work with!
The best app of its kind! I use many of the apps they have, never dissapointed! The support is more than excellent! Special thanks to Avery who guide us like a true professional, he was quick, ready to help and always supportive!
Great support and a very useful app. Everything worked smoothly, and the team was quick and helpful with my questions. Special thanks to Hena for the friendly and professional support!
I was lost setting this up and hit the chat icon and got connected with Avery, and let me tell you, he was a god send, Avery Helped set my whole app up and got me going, best customer service I have seen in al ongoing time. Than you so much Avery
Olivia was great, efficeint and responsive, did the job. Thank you
Avery went above and beyond to fix my issue, then we tested various color schemes and she was patient until I could make a final color choice.
Great app, and absolutely great service. Olivia solved my problems perfectly.
The support team is the best! Everyone I have talked to is extremely helpful. Russ did everything he could to help me!
superb app, really. fantastic customer support. and great owner. superb pricing structure. helps build momentum without piling on the pressure.
Très bon support d'aide. Échange parfait avec Iris. Elle a été rapide, serviable. Elle a pris des initiatives et m'a beaucoup aidé.
The customisation options you can do yourself are slightly limited, yet can be resolved through contacting customer support. Olivia was very helpful in customising the app, she understood my requirements right away and resolved them well!
This is way more advanced than I needed initially, however was really impressed and keen for the functionailty, for later with products and services. Was overwhelmed setting this up as very different to other systems i have used notably the free shopify subscribe. Yet kept persisting and ended up with personal support for my use case and was really amazing service and was so close to ditching this whole thing going live monday, yet kept pushing because the INSANE value and customization for future scaling and offers. This is incredible value and am happy to be a part of it now, heres to future growth - planning to scale - offering more services and products Thanks to the team at avada, world class and helpful straight away. I used this for monthly services check it out here: www.adamjamesrankin.com/products/qimt-guided-energy-sessions-one-gateway
Avery was very helpful in answering my questions and responding quickly. Was very much appreciated.
Riley was SUPER HELPFUL very clear instructions very polite well spoken SIMPLY THE BEST customer services I have ever experienced WOW
Ich habe heute super schnelle und erfolgreiche Hilfe von Avery erhalten. Ein großartiger Support. Vielen Dank.
Excellent customer service and very quick with the fix I have nothing but good things to say about iris
Avery nos dio soporte y seguimiento en todo momento hasta solucionar nuestro problema
Excelente aplicación, pude implementar de manera rápida y correcta lo que deseaba a nivel de suscripciones. Necesité apoyo para una configuración, y el canal de soporte fue inmediato, Olivia me ayudó y lo resolvimos en pocos minutos, fue una gran experiencia.
the Joy team is incredibly easy to work with and the app has helped increase revenue significantly.
Tolle App, ich bin sehr begeistert! Der Support macht alles möglich. :) Kann ich nur empfehlen!
Great subscription app and very prompt and professional support from Olivia who helped me with an issue I had today.
Seems great so far. Thanks for the support from Olivia
Terrible support. Total waste of time. Dealt with "Hena from solar," who has absolutely no technical knowledge. Instead of fixing my actual problem, she just kept asking the same stupid questions over and over again. Completely useless and frustrating experience. Avoid.
Developer reply ·
Hi there, Thank you for sharing your feedback. First, I sincerely apologize for the frustrating experience previously, since the agent handling your case was still new, the correct solution was unfortunately delayed. We’ve already reviewed this internally and will continue improving our training process moving forward. I also informed you that our dev team has implemented a workaround for your customization request, and I checked that it is now displaying correctly on your storefront. I’m reaching out personally so I can support you directly moving forward. Thank you again, and I look forward to hearing from you. Best regards, Abby Account Manager | Joy Subscription
Great App - Great Pricing - Great Service. WIN WIN WIN
We had some growing pains, but who doesn't. Their support has been great to work with and have been able to help in any situation that has come up.
Developer reply ·
Hi team, Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused. 1. Regarding the support experience: We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process. 2. From the product side: Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW) Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable. Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you. Kind regards, Joy Team
This is the perfect subscription app for small businesses and the customer support team is amazing! Extremely helpful and quick to respond. Felicity was very kind and helped me with any questions I had. Highly recommend! Update: Ethan was so incredibly helpful when I was having issues with one of my subscriptions (due to my own error). Love how quick the customer service team is to assist!
Amazing app, works perfectly and they have a lot of compatible apps that works in great synergy; Avery from customer service was also very helpful to understand how to set up everything!
I had a few issues with some orders due to a few mistakes I made on my end. Fortunately, I contacted customer service through chat and Iris helped me correct the issues I had in a timely and professional matter. She did a great job!
Great app with so many useful features. It is highly customisable and works well for what we needed. Live chat support is highly helpful.
The support from Avada is top-notch. I was having some trouble with the app's interface and testing, but Phoebe and her team stepped in and fixed everything in no time. It’s rare to find such proactive and friendly support. If you're looking for an app that actually backs up its product with real help, this is it. Thanks again, Phoebe!
The app support is very good; Avery helps and solves all doubts and problems efficiently.
Customer service is alway very prompt, the app works well
Easy to use and great support if you need it!
Wow, Olivia was absolutely amazing! She helped me so quickly, clearly and with so much patience. She immediately understood the issue and guided me step by step until everything was solved. Truly one of the best support experiences I’ve had. Thank you so much, Olivia!
I’m truly impressed with the support team at Joy Subscription. They genuinely understand the business and know how to help us during difficult times when selling subscription products - especially Philip Lee, who is particularly outstanding. All the features in the app are unrestricted, completely free, and more comprehensive than I expected.
Parfait, merci à Avery ! Application très intuitive, j'ai été accompagné par Avery qui m'a guidé pas à pas pour paramétrer mon abonnement. Réactif, efficace et vraiment à l'écoute. L'expérience est fluide, l'interface claire, et le support fait vraiment la différence. Je recommande sans hésiter !
Great app for managing subscriptions on Shopify! The setup is simple, the interface is clean, and it works smoothly with my store. Support has been responsive and very helpful—especially Iris, who provided quick assistance. Highly recommend for anyone looking to add subscriptions easily.
Good support. Iris helped me problem shoot and translate to local language!
Joy subs is the one of the best subscription apps out there! We've bounced around to many other subscription platforms and none are as responsive and attentive as Joy Subs is. We've had a few issues here and there and the service reps (shout out to Iris!) have been super helpful for every request.
Great app and amazing support! Arthur helped me quickly solve my issue and everything is working perfectly now. Highly recommend!
Haley was a great help with my website, much appreciated! The service was fast and helpful
I’ve been using this app for subscriptions and it’s been incredibly user-friendly—I was able to set everything up on my own with no hassle. I did reach out to support with a question about bundles, and Olivia was amazing. She explained everything clearly, provided written guidance, and even included screenshots to walk me through it. Truly excellent service and support. Highly recommend!
Zim was very knowledgeable and helpful with helping me to fix some of my issues. He was super quick and friendly. Thank you Zim!
Always the best service!!! Ethan was super fast every time I needed something. It took me a few days to add him as a collaborator and he was right there with me every step of the way to make adjustments to my site. I have never worked with another company as good as Joy Subscriptions. BEST SERVICE EVER!
Really useful app. I wasn't sure about some features but Avery was so helpful and sorted it all out very quickly
Schneller und unkomplizierter Support - mit gutem Ergebnis. Sehr zu empfehlen
Iris was very attentive when I had some questions about the app, was incredibly easy to work with, and had everything figured out for me SO fast!
Avery was very prompt in answering my questions and helping me with app needs!
Excellent subscription app! Seriously. Not only is it easy to use, but the widget design, customizable plan options, and low cost make this one of the best subscription apps I've tried. Not to mention, the customer service/support team are phenomenal!!!! Very quick response time, very helpful with all issues or questions that may pop up, and extremely polite. I've spoken with Avery who has been great with helping me troubleshoot my issues, or add new features that weren't initially an option within the app. 10/10 recommend Joy subscriptions.
Great support for this app in our shop. So quick to respond. Abby has been super helpful with my recent troubleshooting!
