Deadman's Beard Co.
United States
Reviews (6)
Very very simply and well done. I wish all apps were this straight forward and simple. Hats off to the Devs!
Great App - Great Pricing - Great Service. WIN WIN WIN
These guys are awesome. Very Very Helpful!
Amazing App! Thank you
Developer reply ·
Thank you for sharing your detailed feedback. We’re sorry to hear about your concerns, and we’d like to clarify a few important points. Our recent update to review verification was not about cutting costs, it was about keeping the “Verified” badge meaningful and compliant with consumer protection standards. Reviews left through our request emails are automatically verified. For reviews submitted directly on your site, if the reviewer’s email matches an order, a quick confirmation email is sent; once confirmed, the review is marked as verified. This ensures the badge stays accurate while still allowing genuine customers to share feedback later. We also want to reassure you that Judge.me does not display an “unverified” badge. Instead, we introduced transparency badges that simply show how each review was collected (email request, onsite, import, etc.), giving shoppers more context. Finally, our pricing remains unchanged, our Free plan and Awesome plan at $15/month are still available, and we do not have plans to increase them. While we’re gradually phasing out non-Shopify platforms like WooCommerce and BigCommerce to focus on Shopify, this is to improve support and features where most of our merchants are, not a reduction in support overall. We truly appreciate your feedback, as it helps us improve both our product and our communication, and we remain committed to supporting you with reliable and transparent review collection.
Buggy and unreliable, with almost no customer support. Here are the issues we experienced: Pop-ups wouldn’t work at all — setup only produced a blank screen. Automations couldn’t be set up — constant error messages. Pricing errors — the app repeatedly tried to overcharge me (3x the correct price) until I refreshed. No SMS compliance guidance — this is a huge risk, since violations can lead to fines of up to $500 per message. The concept behind the app is decent, but in practice it doesn’t work. Support is extremely slow — it took them over a week to reply to my latest ticket, and their only suggestion was to “maybe do a screen share next week.” Meanwhile, they offer no clarity around SMS compliance, leaving users exposed to serious legal risk. Bottom line: The app is buggy, support is nearly nonexistent, and the lack of compliance information could put businesses in danger.
Developer reply ·
Hi, we’re very sorry for the issues you experienced with our app. The week you signed up, Shopify was having widespread problems that affected many apps, but those have since been resolved. After reviewing your account, we saw the billing issue was caused by emojis in your messages. SMS treats emojis as longer characters, which increases costs, while MMS does not. We apologize for the confusion and will update our app to make this clearer. We’ve credited your account and added free credits so you can try sending messages again. Our onboarding may feel overly simple, but we do ensure full SMS compliance. Through Shopify, we automatically pull your business information, apply for a registered toll-free number, and autofill compliance forms to make setup fast and easy. There’s also a “Getting Started” video in your dashboard that explains compliance in more detail.
Simply needs to be banned from the store. its buggy. service is one of the worst I've come across.
Developer reply ·
Hi Deadman's Beard Co. Team, Thank you so much for sharing your feedback. I’m really sorry to hear about the trouble you’ve experienced with our app and the impact it’s had on your orders. We understand how frustrating this must be. We had a rare issue on July 29th that caused some disruptions, but our team jumped on it right away, and everything has been running smoothly since then. We’ve also added new measures to prevent this kind of problem from happening again. Your patience and understanding mean a lot to us. We know how crucial it is for your store to run smoothly, and we’re truly here for you. Warmest regards, Cristal Tech Support Manager
