Joy Loyalty Program Rewards

The customer service is great. The app is close to being really great but i still run into a few issues here and there. I mostly accomplishes what i need.

App seems to work well and has lots of customization - possibly too much as it makes launching a bit more complex. The customer support has been excellent to work with though and I would recommend the app.

Audrey responded very quickly—which was excellent—though some features still need to be developed.

Pretty easy to set up. When I had an issue Hana helped me right away.

The support is prompt and easy to navigate. Alyssa and Hana are helpful and on time

Esperienza davvero positiva con l'assistenza clienti, Hana, Sonny e Jane sono stati gentili e disponibili ad aiutarmi a comprendere il giusto funzionamento dell'app!

I had to be transferred to a second agent as the first person wasn't as helpful, but Hana took over and helped me with my issue I was having.

We're just getting started setting up our loyalty program. The Joy Loyalty team has been attentive, knowledgeable, and quick to answer my questions. Thank you Rosie & Alyssa!

Great service by very responsive team. Hana responded very quickly to queries.

Thanks Hana for the quick response

Great app ! A little bit expensive but gives a real add on to your shop. And thank you Hana ;)

So far I am really loving this app. I just downloaded it so I can't leave a complete review yet, but wanted to mention the great customer service I received from Hana. I couldn't figure out why I did not see the widget on my website & she was nice & informative on helping me get it straightened out.

Hana was very helpful with the support for the implementation. We will activate it for our customers this Friday, so we can't yet say how the app works, but we are very exited and looking forward for the results.

The team provides excellent support. Hana, the support assistant, was especially supportive and helpful.

Nous utilisons Joy pour le programme de fidélité de la maison hollington Paris. Merci à l'équipe d’assistance, et en particulier à Ryan et Audrey, qui font un excellent travail !

Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.

QUICK and good support from Hana , issue was rectified quickly . GREAT APP & SUPPORT!

L'application s'améliore. Le retour client est pris en compte. Merci.

Your chatbot Hana is fake, but helpful. I haven't used the app enough yet to rate it

Was struggling to get the judge.me to connect but thanks to Hana this was solved. Awesome support

App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.

Hana was very helpful and prompt with assisting us! The team is always lives up to their reputation and it has been a good experience thus far

It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.

The customer support is really fast and have helped me sort out issues almost immediately. Hana and her colleagues have been really helpful. I have only dropped one-star because on the admin side of things the app is quite slow to load or save settings. Otherwise this would be a 5-star app.

Still figuring out some features, but Tracy was really helpful and kind when I reached out for support

I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.

Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty. The support chat function works really well, Tania was really helpfull today changing the widget to the basic one again.

The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!

Merci pour l'aide immédiate trouvée auprès de Hana via le chatter. L'application répond pour le moment à mes besoins : programme de fidélité : récompenses + parrainage. Gratuite (je démarre mon activité doucement) + en français ;)

I just installed the app and encountered a few problems, but the Liz, the supporter responded very enthusiastically

They are very Helpful... got help from Hana... the functionality isn't 100% but good enough for what we need. Cheaper than other loyalty apps

I recently started using this app and I'm incredibly impressed! Not only is the interface user-friendly and intuitive, but the customer service is exceptional. Audrey and Nikita, in particular, were incredibly responsive and helpful whenever I had a question or issue. Their quick responses and willingness to assist really made my experience with the app enjoyable. Kudos to the entire team for creating such a fantastic product and providing top-notch support!

Lydia was able to resolve some issues with the app quickly. Greatly recommend!

Es una aplicación con una interfaz sencilla a utilizar, me gusto solo porque no puedo automatizar correos en cada cierto tiempos.

Die App hat sehr viele Reward-Features. Der Customer Support ist sehr hilfsbereit und geduldig. Bei meinem Problem konnte mir Lydia mit viel Geduld helfen. Wir nutzen die App in den EU-Store und US-Store. In EU Store haben wir die Sprachen deutsch und englisch. Leider sind die E-Mails nur in einer Sprache möglich. Es ist sicherlich ein Punkt, der abhält die App in Europa-Store einzusetzen. Deswegen ist ein Punktabzug.

Excellente service wanneer je vragen hebt!!

I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.

A little confusing to set up, but customer service got us up and running.

Customer support is really great, Hana, Esther, and others respond quickly and clearly. The app is good and offers 250 orders/month for free, which is great for my small business. I wish that there were more options to differentiate rewards tiers, but its ok for now. I would also like to be able to display the rewards details on a page on my site instead of just the widget.

Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!

I wanted to share my appreciation for the amazing support I received from Lydia and Tony. They were incredibly helpful and went above and beyond to resolve my issue. Their exceptional service made a big difference, and I'm very satisfied with their assistance. Lydia and Tony are a credit to your team, and I'm grateful for their excellent support

I recently started using the Joy app to use it as a customer loyalty program. The free version already offers many options. It's all pretty easy to set up in the dashboard. Customer service is readily available and helpful. Especially Lydia has helped me with initial small problems.

Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.

the support is great! really quick and nice. the design is pretty limited but very approchable. thanks

This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.

This was my first time using this app. And Sunny was very helpful. Makes me want to stick around. Because i know they'll respond in a timely fashion! Thanks for all the help. Some issues but overall very good.

Werk goed. Gemakkelijk te integreren met shopify en goede hulp. Zeker een aanrader. En leuk voor de klanten

Very helpful and responsive Customer Service from Hana! Easy to enable and customize the app features.

Emily w/ tech support was really helpful today deciphering an error message for me. Prompt, courteous and effective help!

Easy-to-use loyalty program app, fully customizable, intuitive programming and the best customer service! Juliana understood my issue well and solved it in no time. The only reason I would't give this app a 5 star review is because of the fact that attrobuted points will not be deducted after a return in store, so it needs a follow-up.

yes its good app, i am still using it and the team helped set it up. Hanna checked all the settings and confirmed set up

Helpful Liz. Response fast and get enquiries done immediately. But for the app, when I use my mobile to update, the loading is abit slow

Just started with it, but so far so good. Jasmine was great with the questions I had, so hopefully it will perform as needed now :-)

I just downloaded the app so i still have much more to test and discover but I have been trying to find a loyalty program app that was easy to translate and thanks to the help of Hana things were quite straightforward!

they're so good, just put on some different themes and designs and enable text changing. but honestly they're perfect

I'd suggest to introduce a separate page feature to show the rewards. Emily has been very helpful throughout. She helped in setting up the features! She was very responsive. The app is working good so far.

Duidelijke en handige app, makkelijk te stylen naar je eigens shop en goede helpdesk. Thanks again Candace.