Langwill：AI Language Translate Delisted
by Rave Infosys Private Limited · launched · delisted from the App Store
View in Shopify App Store ↗Reviews (643)
Correction of statement. My money was wired back to my account and all is well. Takin my 2 stars up to 4 stars. Thanks for the costumer service.
Developer reply ·
Hi Jannek Gordon, I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair. I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing. With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible. To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly. We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it. If there’s anything else we can do for you, please don’t hesitate to let us know.❤️ Looking forward for your reply. ❤️
Great app once setup, help articles are a bit tricky to understand, but support is happy to help you sort out any hiccups and get your app setup to work as it should.
Developer reply ·
Hi Gidion,❤️ This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️ We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️ Thanks again for your support! ☺️
good app but the UI is quite confusing if you update content in the site.
Developer reply ·
Hello there, This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞 We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that. If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users. Thanks again for taking the time to share your thoughts! 🌹 Best Regards, Sophie|Langwill Customer Support
Works great
Developer reply ·
Hello Felix, This is Sophie again from Langwill Support. Thank you for taking the time to write your feedback! 🌻 We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Best Regards, Sophie|Langwill Customer Support
Great app and even better customer service!
Developer reply ·
Hello there, Thank you so much for taking the time to send us a review. We are delighted that you are happy with the app and the customer support. Considering your rating, we would like to take the opportunity to address any issues you may have. We aim to improve your experience with the app. We wish to understand more the feedback from your review rating. Kindly, please send us a message anytime and we are looking forward to improving your experience with Langwill. Thank you! Langwill Team
Developer reply ·
Hello👋 We appreciate you dedicating time to share your feedback with us. Your participation in our survey is valued, and we're honored to serve you. However, it's clear we didn't meet your expectations, and your insights highlight areas where we can improve. 😊 We would greatly appreciate any specific suggestions you may have to enhance your experience with us. Thank you!🌹 Sophie | Etranslate Support
Very useful staff and app works great for translations. The translations are also much better than I anticipated. Thanks!
Developer reply ·
Hello👋 Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Sophie | Etranslate Support
Using it for the switcher. Looks great but there are some limitations, such as sizing.
Developer reply ·
Thank you for sharing your experience with us. It's good to hear that the switcher looks great, but I understand that the sizing limitations can be frustrating. Have you tried reaching out to the manufacturer or support team to see if there are any solutions or workarounds for this issue? They may be able to provide some helpful tips or suggestions. -Joewelyn 🌹 -Sophie🌹
Amazing live chat supports, they are always there for you. For the app itself if it could integrated to chatgpt or adjust the tone and style of the translation that would be more convenience.
Developer reply ·
Thank you for your review and feedback! We are glad to hear that you had a great experience with our live chat support. We appreciate your suggestion regarding integrating with chatgpt or adjusting the tone and style of the translation. We will definitely take this into consideration as we continue to improve and enhance our app. Thank you for choosing our service and we hope to continue providing you with the best experience possible. - Joewelyn
I like this app a lot, very helpful and detailed. There are some minor issues when searching phrases, also when trying to translate on mobile sometimes the words I type in the target language disappear when I click save or even when I click space, on desktop it works fine. But overall the app is great. I'd love to have more word limit than 2000 words for manual translation on the free plan, email template alone is over 3000 words because of the layout code. I'd also suggest that codes not be counted as translated words since they are the same in both languages. There's also the issue of translating tabs and sentences from other apps on the store, some apps got recently supported but only in paid plans (which is reasonable) but only a few apps are supported so far. I don't feel I have full control over the position of the language selector especially on mobile phone view, though I think there's the option to add a code but I don't want to mess things up. I like that you added more flags for Arabic, nice touch and I noticed it in the update! :) With that being said, I highly appreciate the free plan and can only imagine the effort put to make it so detailed and easy to use! Great app, thank you. I'd like to add that they have great customer service. Very friendly and responsive, they've been very helpful to me. Thank you for your efforts!
At first, I was disappointed with the level of complexity with the App and the amount of effort it took to get just a couple of languages on the site. However, what made it all so very worthwhile was the amazing support I received from Lisa. She was incredibly patient, clearly an expert on how the App works, and a clear and concise communicator. *** Lisa made the difference... big time! Well done Lisa.
The app is easy to use and givers good average translation, its just a shame you need to get one of the higher subscriptions to use the translation of page assets, such as filters etc. Great and fast support from Lisa who answered all my questions.
The app is not always working properly but Shermelia was very helpful in the chat, so 5 stars for her!
Developer reply ·
Hello Privatina, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. Best Regards, Etranslate Team
Superb app. The translation was trouble-free and painless! We had an issue with the translation tasks getting stuck but their team got back to us and solved the issue fast.
Developer reply ·
Hello Cozy Glow, Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩 We are always here if you need our help or if there is anything that we can help with! Cheers!🥂 Best regards, Etranslate Team
I used the app to translate my website. It's free and fast. Great customer service too. Thank you Shermelia!
Developer reply ·
Hello inchiostro and paper, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day Best Regards, Etranslate Team
I really enjoyed the support chat feature. Shermelia was very helpful. After chatting with her, we were able to get many issues sorted out.
Developer reply ·
Hello there, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day Best Regards, Etranslate Team
Det mesta fungerar perfekt men tyvärr har Shopify vissa begränsningar så allt går inte att översätta som tex Tags från Blogs
Developer reply ·
Hej där, Vår app kan översätta innehåll från tredjepartsappar, hårdkodad text, taggar och andra resurser som inte är tillgängliga från Shopify API. Du kan översätta det med hjälp av sidelement. Vi har redan tilldelat en agent för att hjälpa dig med hur du använder den här typen av funktion. Du kan alltid nå oss när som helst om du behöver hjälp. Vi finns alltid tillgängliga för att hjälpa dig. Vänliga hälsningar, Etranslate Team
We are having some issues translating some external apps of our website and the customer service team are being really helpful, always willing to help. I am nicely surprise to be honest. Ellyssa has been great.
Developer reply ·
Hello there, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day Best Regards, Mark| Etranslate
Great customer service. Shermielia is a great help! I asked her many questions and she was able to answer them all in little time.
Developer reply ·
Hi Go Get It Grip Socks, We are so glad to get your approval about our service! We are also glad to hear from you if you meet any other problems or questions, and we will try our best to help you! Feel free to tell us if you have any suggestions or any other problems! We are always here if you need us!💗 Best regards, Ruby | Etranslate
I used an application that is a bit complicated at first, but it works very well and their customer service is very attentive.
Very easy to setting up and quick to understand. When you need some information or have some trouble the customer team is very efficient. I am very happy with it !!
Developer reply ·
Hi there, Thank you so much for your approval! We are so glad that we can help you! On the other hand, feel free to tell us if there is anything we could help and improve! We are so willing to give you a satisfying service and using experience! Sincerely, Ruby from Etranslate team
Thanks to all the team for their precious support. Good app to translate either the product description either the page sections.
Developer reply ·
Hello Panzanello Winery, Thanks for your kindness and support! We will always do our best to resolve the issue that our valued customers experienced. We are available 24/7 to attained to your concerns, please don't hesitate to reach us anytime. Best regards, Etranslate team
Good app. Thanks. easy to use and fast, translation is accurate and well done. will change my rating later.
Developer reply ·
Hi friends at Bois Déco Montréal, Thanks for your kindness and support! if you have any feedback and suggestions, we are so glad to hear from you! And we are always here if there is anything we could help! Best regards, Etranslate team
It's not really free, but works for 2000 words / one language. English language translated into German comes out quite easy and seems natural.
Developer reply ·
Update: Hi, now we specially offer 20k credits for free! Usually it is enough for most users to translate the whole store. Any suggestions or opinions can drive us moving forward! __________________________________________________ Hi there, You can use the Manual translate feature for free. No pageview limit. We offer 2000 words for mainly testing the Auto translate feature. Glad that the app can help you. Feel free to tell us if you have any suggestions or questions. Regards, Zeusir from Team Uppercommerce
OK.. So my original review was very harsh.. and a few days later they fixed the search, fixed the export, invested the time in RTL support and were keeping in good communication with me to fix issues I have encountered.. so while it might not be perfect right now.. if they keep this attitude up they will be!!
Developer reply ·
Hello there, We just tried to check the issue but your store is locked. We have contacted you by email. Could you kindly tell us how to visit your store? Also more details about the issue. Then we can start. Do not worry we will try our best to help you with it. Thank you. Best, Zeusir from Team Etranslate
I am very happy with this app considering the capabilities against the price; it's free and awesome. I wanted to give 10 stars but I recently faced few challenges after I added some additional apps on my site: * can NOT translate tabs and Buttons in the product page * can NOT translate the announcement bar or messages created by other Apps I know there are limitations and I am not a developer, but I am sure that the ETranslate team is clever enough and has extra extra excellent support. Also, Please give us the capability to change the flag in Arabic; There are many countries that use Arabic Language but obviously not same flag...
Developer reply ·
Hi there, Thank you for your trust. The points you mentioned are consistent with what we think. Actually they are in our plan. We are working hard to make these features closer. We are welcome for users' opinion and idea. Hope we can bring you a better experience soon.
I have used this app to translate my shop into other languages. It is the best app to do the job so far. There is still small bugs and problems, but when the developer has fixed these. It will be the best app for manual translations.
Developer reply ·
Hi, I have reported this to our dev and sent an email to you just now, we can stay in touch through email. Please understand that due to time zone issues, we may not be able to respond to all messages in real-time, but we usually respond to questions within one business day.
