← Apps

CWILL Loyalty & Referrals

by CWILL · launched

View in Shopify App Store ↗

Reviews (803)

★★★★★
Shopify

Hi there, Thank you for your feedback. We’d love to better understand your needs and see how we can assist you to improve your experience. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team

Shuddham Gaushaala · About 3 years using the app
★★★★★
Shopify

Excellente application et le SAV est parfait et rapide Bonjour, Merci beaucoup pour votre excellent avis ! 😊 Nous sommes ravis d’apprendre que vous appréciez notre application ainsi que la rapidité et la qualité de notre service client. Vos encouragements sont une véritable motivation pour toute notre équipe. Si vous avez la moindre question ou besoin d’aide à l’avenir, n’hésitez pas à nous contacter. Nous serons toujours heureux de vous accompagner. Cordialement, L’équipe TrustWILL Loyalty 💙

Canca Créations · About 2 months using the app
★★★★★
Shopify

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Developer reply ·

Hi there, Thank you so much for your feedback. We truly appreciate your support and are always looking for ways to improve your experience with TrustWILL Loyalty. We have also contacted you via email to discuss your feedback further and see how we can make your experience even better. If there’s anything specific that could have made your experience even better, we’d love to hear your thoughts so we can continue to improve. Thank you again for your partnership! Best regards, TrustWill Loyalty Support Team

Ausom · Over 1 year using the app
★★★★★
Shopify

Developer reply ·

Hello Mason Mart, Thank you for sharing your feedback. We’d love to better understand your needs and see how we can assist you. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team

Mason Mart · 1 day using the app
★★★★★
Shopify

Developer reply ·

Hello there, Thank you for taking the time to leave us feedback. We truly appreciate your feedback and are always looking for ways to improve our service. One of our team members has reached out to you via email to discuss your experience in more detail. We’d love to better understand which area of our service did not fully meet your expectations so we can make the necessary improvements. We value your partnership and look forward to hearing from you soon. Best regards, Trustoo Loyalty Team

Chênépie · 11 days using the app
★★★★★
Shopify

Excellent App with Great Support! We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win! Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible. There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!

Developer reply ·

Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app. We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app. If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help! Best regards, Cassie | Loloyal Support Team

Vape At Door · 28 days using the app
★★★★★
Shopify

Je trouve dommage que l’on ne puisse pas créer de communauté autour !

Developer reply ·

Merci d'avoir pris le temps de partager votre avis sur Loloyal ! Vos commentaires nous sont très précieux. Nous comprenons votre souhait de créer une communauté autour de l'application et nous en sommes conscients. Vos commentaires nous aident à nous améliorer et nous en tiendrons compte pour continuer à améliorer notre plateforme. Si vous avez des suggestions ou des fonctionnalités spécifiques que vous souhaiteriez voir ajoutées, n'hésitez pas à nous les communiquer ! Notre objectif est d'améliorer encore votre expérience. Best regards, Cassie | Loloyal Support Team

Capu Mattu · About 2 months using the app
★★★★★
Shopify

Pas mal, en manque un peu de fonctionnalité mais top avec un service client au top !

Developer reply ·

Merci beaucoup pour votre soutien et vos commentaires! Si nous pouvons rendre votre expérience encore plus fluide ou utile, n'hésitez pas à nous contacter. Nous serions ravis de vous aider et de rendre votre impression encore meilleure avec notre application. Nous attendrons patiemment votre réponse et vos commentaires à ce sujet. Nous serons heureux de recevoir une réponse de votre part. Merci encore d'avoir choisi Loloyal! Best regards, Cassie|Loloyal Support Team of Channelwill

Pure Altitude · About 1 month using the app
★★★★★
Shopify

Good a little difficult to make it clear had to repeat a couple of times and had to figure it out by myself but in the end she understood and confirm that what I did was correct

Developer reply ·

Thank you for taking the time to share your thoughts about Loloyal. We’re glad to hear that everything was resolved and that your setup was correct in the end. We truly value your patience and feedback. It’s clear we can do more to make things easier and more intuitive, and we’re already working on enhancements to ensure our guidance is as clear and seamless as possible. Your experience is important to us, and knowing where we can improve helps us serve you better. If there’s anything more we can do to assist you or make your journey with Loloyal even smoother, we’d love to hear from you. We’re committed to ensuring your experience exceeds expectations moving forward. 😊 We would be glad for us to improve your impression with our app. Best Regards, Sophie | Loloyal Support Team

Belles et Bulles · 12 days using the app
★★★★★
Shopify

amazing app !

Developer reply ·

Thank you so much for your fantastic review of Loloyal! We’re thrilled to know that our loyalty app is making a positive impact on your store. It's wonderful to see you enjoying the features, and we’re here to keep making improvements to serve your business better. 🤗 If there’s any way we can make your experience even more seamless or valuable, please don’t hesitate to reach out. We’d love to support you and make your impression even better with our app. We will patiently wait for your response and feedback about this. 💞 We will be happy to hear back a response from you. Thanks again for choosing Loloyal! Best Regards, Nova | Loloyal Support Team

Ma boutique · About 1 hour using the app
★★★★★
Shopify

so far, my experience with Nova, the customer service representative, has been very helpful in helping me unlock certain free features on my profile. I haven't gotten to see the full results of this app so I will update when I do

Developer reply ·

Hello! 👋🏼 Thank you for sharing your experience with us! We’re so glad to hear that Nova has been helpful in unlocking those features for you. We understand that it takes time to fully explore all that our app has to offer, and we appreciate your willingness to update us as you continue your journey. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you! Looking forward to hearing about your experience as it unfolds! Best Regards, Nova|Loloyal Support Team of Channelwill

Bona Fide Beauty · 29 minutes using the app
★★★★★
Shopify

Developer reply ·

Hello Grace, This is Sophie from Loloyal support. Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Best regards, Sophie 💗 Loloyal Customer Support 🌟

Intrigue Ink · 5 months using the app
★★★★★
Shopify

very easy to set up and prices are reasonable, thanks!

Developer reply ·

Hello There, Thank you for taking the valuable time to leave a review. We at the Loloyal team are delighted to hear you found setting up our service easy and that our competitive pricing met your expectations. Your satisfaction is our top priority. We're always looking for ways to improve and would appreciate any specific feedback you might have on how we can further enhance your experience with Loloyal. Do you have suggestions for new features or areas where our support team could be even more helpful?😊 We look forward to hearing from you!

OTIS VITO · 1 day using the app
★★★★★
Shopify

IT’s meeting with the new goal

Developer reply ·

Thank you for sharing your experience with our Loloyal app! We're thrilled to hear that you found the app useful and engaging, especially in light of our efforts to align with new goals. Your satisfaction is incredibly important to us. While we're glad that you've had a positive experience, we're always looking for ways to improve and enhance our app further. If there are any specific features or functionalities you feel could be enhanced or added to better meet your needs, we'd love to hear your thoughts. Your feedback is invaluable to us as we strive to provide the best possible experience for all our users. Thank you for your support and for being a valued member of our loyalty program. We're committed to continually evolving and refining our app to better serve you and all our customers. 🥰 Best regards, Mariadel 💗 Loloyal Customer Support 🌟

TRANZJEM SOLUTIONS LLC · 3 minutes using the app
★★★★★
Shopify

Switched over from Smile because their rewards program was costing us $199 a month! This is an exact replica of Smile with more ability to edit CSS. Also at the fraction of the price of $29.99. Customer service is great and answers within less than 5 minutes.

Developer reply ·

Thank you for taking the time to leave us a review! We're glad to hear that our rewards program is a cost-effective solution for your business.💞 We strive to provide excellent customer and are happy to hear that you've had a positive experience with our team. If you have any further questions or concerns, please don't hesitate to reach out to us.✨ Best Regards, Nona|Loloyal Reward Team

East Meets West USA · 29 days using the app
★★★★★
Shopify

great app great customer service

Developer reply ·

🌟 Thank you so much for your kind words! We're thrilled to hear that you're enjoying our app and that our customer service has met your expectations. If you ever need assistance or have any questions, feel free to reach out! 🚀😊 - Sophie 🤗

Onushshar · About 1 year using the app
★★★★★
Shopify

Very easy to set up and customer service is very fast and communication is clear. I only gave 4 stars because no option to use your own image, i just downloaded it but i will come back with the remaining star if the experience using it is good. I'm positive it will be a good one hopefully.

Developer reply ·

Thank you so much for taking the time to share your thoughts and for giving our app a try! We understand your feedback regarding the option to use your own image, and we're pleased to inform you that there are options to let you upload your own image indeed available. I emailed you already the steps on how to access these options. 🤗 It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 - Mariadel

Shemanzi · About 1 hour using the app
★★★★★
Shopify

The app may have its issues and flaws, but their customer service works well. Thank you for the swift and thorough trouble-shooting.

Developer reply ·

Thank you for your review! We appreciate your honest feedback and are glad to hear that our customer service was able to assist you quickly and effectively. We understand that our app may have some areas for improvement, and we are actively working to address these issues. 🥺We value your continued support and hope to provide you with an even better experience in the future.🥰 -nona😊

die Pfanne® · 5 months using the app
★★★★★
Shopify

Per ora va bene, anche se mi sarebbe piaciuto avere a disposizione nel piano gratuito la possibilità di accumulare punti tramite le recensioni su Trustoo, app che uso da mesi.

Developer reply ·

Apprezziamo le tue gentili parole e il tempo che hai impiegato per fornire un feedback. Il servizio clienti è la nostra prima priorità, quindi siamo lieti di averlo soddisfatto! La tua attività rende il nostro lavoro gratificante. Lo apprezzo sinceramente. -Mariadella

Il Tempio Creativo · 6 months using the app
★★★★★
Shopify

good customer support, thanks to Mariadel today got the set up sorted. I think they restrict the functions quite a bit - until you do the paid version. But for us, we decided to go ahead to try for there are both online and offline customers going to come in

Developer reply ·

Thank you for taking the time to write your feedback! It's an honor for us to provide excellent service to you. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~ - Mariadel

decor8ion · 6 months using the app
★★★★★
Shopify

Just uploaded it. I really like it thus far.... especially the fact that I can expire points. Give it a try.

Developer reply ·

Hello, Kim's Herbs & Detox Center! 👋 Thank you for providing us with your feedback, we appreciate it a lot. If you may encounter a problem while navigating the app, please kindly contact us, and we will assist you right away. If you have any opinions or suggestions we are interested in hearing them. If there is no problem and you are happy with our service we will be glad to hear about your latest experience. ☺️💛 - Pia

Kim's Herbs & Detox Center · About 2 hours using the app
★★★★★
Shopify

Good customer care, we got issues but they tried their best to solve them, and they solved in 72h. Satisfied.

Developer reply ·

Hi There, Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. You can follow our community to get our app roadmap 👉 https://loloyal.canny.io. Should you need any other support, please do not hesitate to contact us on Live Chat.💖 Best Regards, Sophie | Loloyal Team

Beauty Shop Mary · 2 months using the app
★★★★★
Shopify

A bit slow at the start. I figured out that I needed to upgrade and then the help was dealt with quickly

Developer reply ·

Hello Strummer Room Records, Thank you fro your feedback, we appreciate your concern being raised to our team, we know that we have a room to improve and we do understand your concern. We hope that we can help you to make your experience more better. One of our team reach you out for further help you needed and we are looking forward for your response. Best Regards, Catherine

Strummer Room Records · 10 months using the app
★★★★★
Shopify

pretty decent so far. No major complaints - it's a little weird that a lot of the program is "Locked" and you need to contact support to get it unlocked, despite it not being a paid model yet, but it is what it is I guess.

Developer reply ·

Thanks so much for leaving a review! We appreciate it. As we are a new app, we hope to hear more user's voices through the unlock function to help us improve our app better.

Pheonixfera's Cards · 34 minutes using the app
★★★★★
Shopify

Just Added the app to the store. As of no it is good, working nicely. Also the customer service was good

Developer reply ·

Thank you for your feedback! Hope you have explored more the app and if there are any questions feel free to contact us anytime. 🤗 -Catherine

Kerala Shopi · About 2 hours using the app
★★★★★
Shopify

Still testing the APP. But so far APP is super easy to use and support is also helpful. Some minor things in term of customisability needs to improve for our needs though (font type, etc.)

Developer reply ·

Hi SANVT! Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well. In addition, regarding the feedback about font, we will continue to develop in the near future. If you are interested, you can follow our community to get our app roadmap 👉 https://loloyal.canny.io Should you need any other support, please do not hesitate to contact us on Live Chat.💖 Best Regards, Catherine | Loloyal Team

SANVT · 41 minutes using the app