Magic Zoom Plus
by Magic Toolbox · launched
View in Shopify App Store ↗Reviews (96)
Could not get it working. It loads in very slow and wonky. Support is pretty much useless. They sent "it's fixed" multiple times without actually fixing anything
Developer reply ·
Hello GlassStaff, We're sorry the gallery didn't load as expected. There is some JavaScript on your Product page which slows down firing DOM ready/load events and delays the gallery initialization. We couldn't locate the exact part of the Theme's code which causes this but we think we've identified it. Can we contact your Theme's developer so that we can fix the issue? Hoping to hear from you soon... Thanks!
App works very poorly on mobile. We reached out to the app support for assistance. They said it was working correctly. It still doesn't work on mobile, it makes the product page seem broken. I followed up with support and didn't hear back. These matters are quite urgent as a broken website lis an uwful user experience. We lost sales while this was installed. Had to remove the app. Very unfortunate experience.
Developer reply ·
Hello ANDI, We're really sorry that you're seeing an issue on mobile. You've been using Magic Zoom Plus since November 2020 - did the problem start only on Tuesday, when you changed your theme? We can definitely make it work on your new theme. Igor, our support team member is waiting to help. He's in Ukraine and normally replies within a couple of hours but due to the war it could take a day or so. Please provide us access to your store and we'll solve it. Thanks!
