GlassStaff
Netherlands
Reviews (8)
Great app, is missing the feature to exclude wholesale customer by default. But we were able to make some codes changes together with the Kaching team to still make it work. A bit hackey but it works :) Looking forward to when they actually make it a feature to display bundles to certain customers. Otherwise great app, really works to increase order value
Great app with lots of customization and possibilities. I had a small issue with a packing list, contacted the chat, and Edwin replied quickly. An hour later, the issue was fixed. Definitely recommend the app. Great support!
Non existing technical support. The support are just general customer service people that don't understand development We have a technical problem, but they are unable to solve it because they don't understand the problem.
Developer reply ·
Hello GlassStaff, We’re sorry to hear that you felt this way about our support experience. Your case has already been handled by our Customer Support team, and we have provided a response regarding the technical issue you raised. We kindly ask that you review the latest update when you have a moment. If you still have any further concerns or if anything remains unclear, please do let us know. We’re here to continue assisting you and ensure the issue is fully resolved. Kind regards, Auri GemPages Customer Support Manager
Simple but very effective app! Had an issue and the developer responded within a few minutes to help out. If you need a simple back in stock notify, this is it!
Could not get it working. It loads in very slow and wonky. Support is pretty much useless. They sent "it's fixed" multiple times without actually fixing anything
Developer reply ·
Hello GlassStaff, We're sorry the gallery didn't load as expected. There is some JavaScript on your Product page which slows down firing DOM ready/load events and delays the gallery initialization. We couldn't locate the exact part of the Theme's code which causes this but we think we've identified it. Can we contact your Theme's developer so that we can fix the issue? Hoping to hear from you soon... Thanks!
App needs full acces to all customer data like IP address and Geolocation, which seems strange to me. Also, no clue how this should work, the guide is very incomplete and I couldn't get it to work
Developer reply ·
Hi, We’re sorry you’re feeling unsure about our app, and we understand how frustrating it can be when it doesn’t work. Rest assured, our app does not require any sensitive customer data. Shopify does not allow apps to access such data unnecessarily, so there might be some confusion here. Your privacy and your customers’ privacy are our top priorities. If you’re struggling, our support team is here to help anytime. Many merchants use it successfully, and while we haven’t heard guide issues before, we’re improving it and welcome your suggestions. Leaving a review like this without reaching out to support can be tough on us, so please give us a chance to assist you directly. Feel free to contact us at Mail = addifysup@gmail.com WhatsApp = +92317 3171995
Great app! We've been looking for a good app that offers a good CSV upload solution but each app we've found is overloaded with unnecessary or just bad features. This app however is awesome, it does what it needs to do with high precision; get people to place orders fast and easy. The support has also been incredible. We requested a feature and the developer was very enthusiastic about incorporating the feature into the app. You can really tell this developer has a big heart for this app. Couldn't recommend this app more!
Developer reply ·
Thank you so much for the kind words Cedrique! Your feedback was key to optimizing the app for the European market. Your store and products are incredibly cool and truly one of a kind!
