Magical Surcharge + Extra Fees
by Magical Apps · launched
View in Shopify App Store ↗Reviews (134)
This app DOES NOT WORK!!! Have spent countless hours and lost sooooo much revenue due to glitches and waiting for the support team overseas to actually get back to me, they acknowledged the ongoing issues and supposedly gave me 2 months credit for the subscription but I have continued to be charged at regular intervals for an app that doesn't even work!!! DON'T BOTHER WASTING YOUR TIME AND MONEY
Developer reply ·
We’re sorry this happened. Shopify confirmed a billing error on their end caused the charge. We applied your two-month credit on Oct 9 as promised, and Shopify has already emailed you (cc’ing us) to issue your refund. If any new issues have come up, we’re happy to help make things right.
You have to get the growth plan in order for it to work. When you are adding transaction fees the customer gets to delete them. When the customer adds more items the transaction fees do not get updated accordingly.
Developer reply ·
We hear ya. This sounds like a configuration issue we could have sorted out quickly. The app works on all plans. Reach out if you'd like us to get it dialled in.
