N Color Swatches Variant Image

Hi the Aviro team, We’re sorry to hear that your experience hasn’t met your expectations. However, we haven't received any questions and support requests from your team. We tried to reach out to you multiple times via email and WhatsApp, but haven't gotten a response. We would love to support and answer your questions. — from NestScale team

Hi, We’re sorry to hear that your experience hasn’t met your expectations. Our team issued a checkup and fix for your request and we tried reaching out to you and didn't receive a response. I hope you can reconsider this review and If you’re open to it, we’d love the chance to help resolve any issues and ensure the app works smoothly for your store. Please feel free to reach out anytime — we’re always here to help! — from NestScale CS

Hi Natasha, We’re sorry to hear that your experience hasn’t met your expectations. However, it was when Cloudfare service went down, a lot of other services and softwares are also down during that time. We tried to reach out to you multiple times via email and Whatsapp but haven't gotten a response. I understand that this was frustrating to your experience, but it was not in our control. Could you kindly remove the review since it left a negative impression on our app. And if you need anything, we would be ready and happy to help you out. — from NestScale CS

Hi Erik, We’re sorry to hear that your experience hasn’t met your expectations. We noticed that you’re still on the free plan, and we reached out to offer assistance, but haven’t heard back yet. If you’re open to it, we’d love the chance to help resolve any issues and ensure the app works smoothly for your store. Please feel free to reach out anytime — we’re always here to help! — Chloé from NestScale

Hi, We’re truly sorry for the frustration and inconvenience this issue has caused, and we also take responsibility for not reaching out to you immediately after fixing it. We completely understand how upsetting it can be when things don’t work as expected, especially after using the app for several months. You’ve been with us for over six months, and we really appreciate the trust you’ve placed in the app and our support team. For this recent issue, we applied the fix on a draft theme (NS test) to ensure your live store wouldn’t experience any conflicts. It’s a precaution we take to keep your store safe. We’d love for you to check the fix on the draft theme and let us know if it’s working correctly. Once confirmed, we can implement it on your live theme right away. We genuinely value your experience and want to make sure the app works smoothly for you. Please reach out so we can assist further, your satisfaction is very important to us. — Chloé from NestScale

Hi Bendan, We sincerely apologize for the inconvenience caused by the variant selector issue. We understand the frustration of lost sales and customer tickets. Our team addressed and resolved the issue on the same day, and we made sure to keep you updated via messages. However, it seems that we haven't received a response from you yet. Could you please check our messages to confirm that you're aware of the resolution? We're here to ensure everything is running smoothly for you now. Regards, Chloé - Customer Success Manager @NestScale