Pay What You Want
by Extendons · launched
View in Shopify App Store ↗Reviews (54)
I ran across a few tasks I could not quite get to work the way I wanted. I contacted support and they had it all fixed and working from end of day business when I send in my request to mid day the next day. They worked "live" with me until all my concerns were met and my Pay What You Want Donation page is working GREAT. Thank you to the team.
Honestly, one of the best support experiences I’ve had. They replied fast, understood the issue right away, and actually tried to help instead of sending copy-paste answers. I was stressed because my customers couldn’t complete their purchases, but the support team stayed patient and kept working on it. Really appreciate the time and effort they put into fixing everything. Thank you again for the help!
Within minutes, they had our site live and running, giving us the ability to honor our brother, bring our community together, and start collecting donations during one of the most difficult times in our lives. Their speed, care, and professionalism made all the difference when we needed it most.
Some of the most responsive customer service I've ever experienced. They solved the issue that was solvable immediately and provided an explanation for the issue we had that was a Shopify limitation (not an app limitation). I highly recommend. NOTE: If you use an app for event booking such as CoAttend, you may run in to compatibility issues due to Shopify limitations. Use the free trial period to test it out. Their people were so responsive I had all the answers and help needed in 1 day.
Amazing support as Issue was resolved in minutes. The app works like magic, Very easy to configure and started working within minutes. Thanks for all the help.
The app does exactly what we need it to do. The support is also brilliant, prompt replies via WhatsApp to help with an issue that we ran in to, which was more to do with our theme rather than the app.
Great app, easy to use, and support replies very quickly.
This app doesn't work with digital products and even the app the recommend after installation doesn't actually work. Useless if you want to send automatic digital files with the pay what you want idea.
Great app. Suits our needs perfectly. Needed a few adjustments style wise and the support team were extremely helpful. Recommended.
Only half works. Customers can add their price on product page, but not during checkout, which makes the entire app pointless.
I had some initial problems with the app but the support is extremely good and fixed them within a very short time. Absolutely recommended.
We have been using the PWYW app on our site since March 2023. We utilize it as a "pay invoice" tool for customers who order custom products or services not listed on our site. We bill them an amount, and they can manually enter and pay the invoice online. This provides a convenient way for customers to pay independently. The app handles this process perfectly. Occasionally, when we update our theme, we encounter compatibility issues with the app, but the support team resolves them quickly. We believe this is the only app on Shopify that can be used as a "pay invoice" tool.
This app is incredible and more importantly their customer support and service is amazing! PWYW takes care of all of our donation functionality requirements and it it is the only app available on shopify that provides this solution. Their team is super kind, they went so much out of the way to do all the customisations for us, even helped us with our theme changes. Much recommended to anyone in need of a donation functionality. I have tried all apps on shopify but none is like Pay what you want
Absolute top notch service! They fixed a currency issue off us in a day. Not only was it done in an efficient manner, but they figured out a tough admin issue. I would highly recommend to anybody. Best of the best right here! Thank you!
Great support! We had an issue which they could resolve with lightning speed. Thanks so much for the effort. They have easy and fast support via WhatsApp and email.
causes to many clases with other apps installed, especially with Date pickers and varient add ons...spent more time with support to only be told its this app everytime, i made my own work around instead now. woudn't recommend if you have all these extra app installed.
Great service. Support really helped me very well in getting the result I needed. Recommended!
Very good direct service. Changed the style of the fields and texts within hours. Great service.
I had some figuring out to do, but the team was extremely responsive and helpful. The developer wrote custom code to fix variant display issues very quickly and explained the whole process. I'm very thankful!
Very helpful very responsive even at 3 am in the morning his time. Great application running smoothly so far. Their developer made a few tweaks to make it good for my shop. Very greatly appreciated. I recommend this application to anyone who wants to make an offer on products.
thanks a lot! The team responded quickly to a request, even at Christmas! APP it working perfectly. highly recommended
Their customer support team has been so helpful and quick with their replies. Their software allowed for us to have a successful pay what you want campaign!
We needed help setting up the APP and Muzammil Malik was very helpful and patient with us. Great customer support!
Can't say much about the application yet as we have just set it up, but their customer service via skype, especially Muzammil Malik, has been super helpful in guiding us through the set-up and very responsive. 5 stars because of that!
This is one of the best apps I have come across. The support team is just amazing. They went way above and beyond to help with all the issues I had. Highly recommended.
Very usefull app. I had some issues with it after the installation but the support team directly solved it and now it's working perfeclty ! I can only recommend.
Developer reply ·
Thank you so much for your wonderful review! We are thrilled to hear that you found our pay what you want app to be user-friendly and that you had the best user experience while using it. Your positive feedback truly means a lot to us. Your support and feedback motivate us to continually improve our app and provide the best possible user experience.
Recommended! The app works well and the support team is great. They responded very quickly when i spotted an issue and came up with a solution in super quick time!
Developer reply ·
Thank you so much for taking the time to share your feedback and for recommending our pay what you want app. We are thrilled to hear that you had a positive experience with our support and features. We work hard to develop innovative and useful functionalities that cater to our customer's needs, and it's rewarding to know that we hit the mark for you.
App has enabled me to provide custom pricing for a repair service on my site. Also they was very quick at sorting out an issue for me. A year or trouble free use has passed and i wanted to make a slight change and the team was super helpful in sorting this out for me
The Pay what you want application and the team who created this app are remarkable. We were so excited to hear of an option that allowed clients to pay what they can, and to be able to do this in an effortless manner. We had to integrate their application with another, and they were willing to go above and beyond to ensure that their application and the scheduling app worked seamlessly together. They did all of this generously and efficiently. I really couldn't recommend them enough. We are so grateful!
Such a great app in theory, but slows site speed wayyy down. Everything takes a very long time to load, making my site unusable, which defeats the purpose. Hopefully the developers can figure out a way to ensure it loads quicker.
Technical support is very fast and very helpful, they helped me through every step of integration. Very happy with this app, highly recommend!
We are a nonprofit that needed a way to allow donors to contribute a custom amount (in addition to some pre-defined dollar amounts). This app worked beautifully for that! We ran into one snag where one of our custom fields was not being saved and displayed within the cart (we include a field where donors can leave a comment honoring someone in particular with their contribution). We wrote the developer and they had it fixed in under 24 hours. Highly recommend!
UPDATE: Customer Service was extremely helpful. They sent the collaborator request and went in and fixed the problem. Extreme user error on my part. Issue Resolved. Downloaded the app, followed the video, nothing is working. Now I am unable to even SEE the app in my store. I keep getting the 504 gateway message. Reached out to customer support for both issues, the app not working properly and now it not functioning properly and I have not heard anything. Seems like a good idea but so far nothing has worked properly....
I’ve been looking for a PWYW app for quite a while, and this was one of the few that does exactly what it says ‘allows customers to choose what they want to pay for the product’. So I decided to give it a try. To begin with, the app is easy to install and use. Then, after installing, the whole setting and usage are pretty much straightforward. However, during my trial period, I noticed a glitch with the app; the inventory was not automatically changing if the purchase was made by clicking straight to the ‘buy now button’. I contacted the support team, and they explained that the purchase must go through the add-to-cart button for the inventory to be updated. I tested, and it was true; the inventory was automatically updated when the purchase was made through the add-to-cart button. I needed my inventory updated no matter what button the customer clicked on. So I explained this to the support, and they fixed this glitch. The whole communication and support were excellent. It took them a few days to fix the issue, and during the entire time, they kept me updated. The issue was fixed, and the app works perfectly. I am very happy with it, and so are my customers, who enjoy being able to choose what they want to pay for it. I highly recommend this app to anyone looking for a PWYW alternative.
We had the idea to try a pay-what-you-will model in our store, and this simple app fulfilled our needs perfectly. Quick, easy, configurable and fits our needs great. We had a couple early questions, and the developers have been extremely responsive to address our concerns and get us up and running. Recommend this app!
App helped us get pay what you want functionality in our store - in addition to that the support and help we received from the team was clear and responsive!
Working as expected. Had a minor code issue with another plugin, but the support quickly fixed it. Its doing what I wanted.
Works great! Thanks for the great support. I needed the option for customers to contribute more than the free amount and it worked.
The Pay What You Want Extendons team is super helpful with whatever issues I have. Been using this app for about a year and it works fantastic with my store. I needed a feature altered for my store and they provide a 24 hour turnaround.
Setting up the app was a bit confusing so we had to do trial and error. We were finally able to set it up so we did a trial run. App took awhile to update on the live site every time you go to the products where the setting is applied. We sample purchased items in our website and we did not notice that it created a new product listing every time we "pay what we want" for the item. We did not notice this immediately. So we launched our new product not knowing this, customers paid the amount they wanted but NEW products were added based on the amount paid by previous customers. This affected product listings and in turn, affected inventory count. Actual purchases exceeded the stocks (which are limited) we have for the item so we had to manually double check what are the final quantity of purchases and how many we have to do so that we can meet the excess. Luckily, we noticed immediately and we only exceeded around 10 - 15. We immediately disabled and deleted the app, updated product information and the like while customers are rushing in the site and making their purchase. I hope that you could improve further on your app and address the concerns we have mentioned so that in the future, problems like this will be prevented. We do not know why new product listings appeared every time customers pay for what they want, and I think this should not be the case. Please fix this, thank you.
I'm having problems with this app, it take a 3-5 seconds to load the square where you can put a price.
Developer reply ·
Hi, Thank You for your feedback. We have sent a couple of emails but did not find any reply yet. Kindly explain your issue with the help of screenshots or videos. We will love to offer our support and try to address your issues if we hear anything back from you.
The app takes a while to accept donation. Also each time someone donates, a variable is created for the item which resets all product info such as shipping, taxes. UPDATE: After Speaking with customer support, they implemented exempt shipping and taxes option in the app. Now it works. I have asked the developer to have it so that the product can be embedded on other websites as opposed to just shopify. I have also asked for possible integration with Shopify WP. If they can do these 2 things, I can give them 5 stars as It will be a great product as nothing else exists out there.
