Pixels ‑ Print On Demand

I only get a blank screen upon opening. There is no navigation option except three little dots in the corner, both from my mobile device and my computer.

They have cost me thousands of dollars and wasted my time over and over not fulfilling orders...I had numerous chargebacks and the ones they did and did not fulfill after countless emails back and forth...Im done with them and shopify at this point!!!

So, I have been using Pixels for a few years. The orders usually go out in a couple of days. The quality is good. HOWEVER, if there is a problem with an order, it takes days to get an answer, and often their response doesn't make any sense. I've had a few orders that were just NOT processed, even when they say they were. I have to believe the customer never lies about not getting their order, so I always refund their money. My best customer let me know a week ago that she didn't receive the shirt she ordered. It took over 24 hours to Pixels to respond to my support email. And the response said it was shipped MY location (not the customers). However, it did NOT come to my address. I let them know 2 days ago, and I'm still waiting for a response. I am planning on moving all of my products to Printful over the next few months. I did my research:)

The main thing you should consider before using Pixels for dropshipping is that they have basically no customer service in my experience. If you have issues...good luck getting a response or any timely advice on how to troubleshoot. Compared to other dropshippers, they do not have a modern or user friendly interface. For example, when a customer places an order on my shop, it can take hours..days...before there is update on Pixels about whether this order was received. It's frustrating to not even see the progress until the order is actually being fulfilled because it makes you think that you order hasn't been received at all. Have had much better experience overall with Printful.

I was not that pleased with the service I received but in the long run they reached out and corrected the issue only after noticing my review. I appreciate that.

I've only used this app and POD supplier twice, but both times the products were produced and shipped quickly. I got the wood, acrylic, metal and canvas prints and all turned out brilliantly. I recently ran into a problem with the app not opening up correctly. I emailed tech support and with in a few hours I had a response. Followed their suggestions and BOOM! I was off and running again. So far I have had nothing but positive contact with this vendor and highly recommend them.

I've been using Pixels/Fine Art America for 6 years now and love the app. Support is Great and the quality is excellent!

This App is excellent! I've been using their app for years with no problem. All orders have been fulfilled and delivered as promised. Their customer service is phenomenal! They respond so quickly and have genuinely helpful responses. I highly recommend Pixels!

Simple, easy to use, great support - been using for many years! If I had to add a suggestion, it would be to auto-sync products within Shopify when there are updates to the items, for example when newer phone case options become available, to make it so that new products don't have to be made from scratch.

**** UPDATE 1/1/2022: For at least a month, I get an error (SSL certificate expired) when I try to get to the app. I cannot update my credit card, therefore, any orders that I get from customers are dead in the water (I am helpless & cannot fulfill the orders). Have exchanged many emails but Pixels unable to fix error. Shopify help chat says it's not an issue on my end. **** Pixels has the best selection of wall art types in just about any size imaginable. Using their app, I can add MANY sizes of art all at once to my store. I keep my own list of pricing on hand so I can easily go through and edit the default prices. Tech support is very good if you know who to contact (Alex!).

The worst experience ever! I cancelled the last order, refunded customer & uninstalled their app, yet they keep trying to charge my card and email me hundreds of messages every day for 2 months now. I got over 1000 messages from Pixels with the title "Urgent - Shopify Order on Hold - Invalid Payment Method". I am stuck. It’s a system glitch that Pixels need to fix. I can’t do anything on my end and support just stopped responding. I had to cancel my card, but I am not sure what to do about the email. I can’t change it because I have business cards printed with that email address. It’s an absolute nightmare!

Seamless integration and the ultimate choice for any creative who wants to a Print on Demand service. So glad I have an automated system for giving my customers @moomooi artwork - Pixels support has been excellent and I'm so glad to be organized ahead of holiday season - THANK YOU !

Update since June 2020 It is now almost the end of January 2021 and after going back and forth with both Shopify support and Abby at Pixels, the app is still not working. Abby says the issue needs to be addressed by their app developer who seems to really not care. I have not ones heard from this developer! Even though the app pulls in my products it does not add them to the Shopify store. I even took a video showing what the app does before it quits to make things easier for the developer to figure out what the problem might be. Yet there is absolutely no response. Don't bother with installing this app, there is no support and it does not work. Review from June 2020 Support leaves a lot to be desired. I had Pixels before I updated my theme and thereby have many products linked. After the update products no longer upload to Shopify and support is basically ignoring my requests for help.

I thought I would update my review as it's two years later and, with COVID19 it might be helpful. Firstly, this app has allowed my to make sales of my artwork to anywhere in the world, with very few issues. What issues there were customer service has always been helpful. Recently a delivery in the UK was sent back to the printers in Scotland and my customer was having trouble getting it delivered. I called CS in the US (I am in Canada) and once it was sent back to the printers they arranged to have it resent out in 24 hours. My customer was very happy. When printing was delayed because of Covid and reduced shifts they apologized and the art was sent out within the week. Overall they have always tried to help, the exception is usually when they cannot answer a particular question as it may be something technical. This app has helped me both beautifully display and sell my art at the price I want to sell it at. For certain non-art items the base prices are quite high, however I have checked on other sites and there isn't that much difference... still the same today - and with less comfort on shipping timelines. I just don't offer those through my store. My ask for the app developers is to update their app and also allow more frame options to show in Shopify for framed prints, especially the fancy frames. Canvases are my best sellers so this isn't major but we are missing on opportunity with the ability to only show black or white frames. Updated Sept 8 2020. Having researched several apps I was for my art store Pixels is by far the best. It is easy to populate my store with my artwork and makes it easier for the customer to order and get their art from my store. Given how complicated shipping is on Shopify, Pixels makes it very simple. Their printing and finishing are flawless and they ship speedily with tracking. Because of this app I can ship my art anywhere in the world with peace of mind and can focus on creating my art and marketing to my customers. As an artist, where there is a dearth of reliable drop shipping options for us this app is pretty much the reason I am able to use Shopify to showcase and deliver my artwork - and I did extensive research into several other drop shipping apps. Alex Young is also very responsive and quickly answered all my questions so that I was up and running very quickly. Pixels customer service is also efficient and follows up to get any issues resolved if they come up. This app works seamlessly with Shopify, enables me to sell my art on a range of beautiful finishes without having to hold stacks of expensive inventory, works as it says it does and, together with Shopify, makes life so much easier for me and my customers... and it's free! It is my favourite Shopify App for all of the above. I compared their prices with other drop shipping options... taking into consideration time to ship (some well-known outfits take 10 days to 3 weeks) ease of use and the fact that these are not batch items, but single items and overall, while I would love lower base prices on larger home decor items, they really are not that far out for one of a kind art, especially since they get shipped at local shipping rates within a week on average. I hope that FAA brings on more items, such as socks, tapestries, badges and clocks, which are perfect for gifts. I have found Pixels to be a great app and am very happy with it.

I am not sure what is going on with this app because they used to be GREAT. Now half the time orders aren't processed or for some reason aren't sent over? It is utterly frustrating and this app has cost me more money than it should. Also, their pricing for t-shirts is misleading and the actual cost is much higher so if you don't pay attention or think that your mark up is high enough, you may be actually losing money with each sale. MJ / Crow Tarot Shop

For two years I have tried diligently to work with the people and the app at pixels. It’s been a nightmare to say the least I’ve lost many of my good customers due to the fact that their customer service just tells you anything and then it’s usually not true when the package is going to come when it was sent . If they say they sent the package Andwhen it doesn’t come they make you wait 30 days before they’ll will give you a refund then you have to still reorder the item.Then they’ll tell you that I will refund you for the second order often times you don’t even get the refund then they tell you they’re going to send your package out you never still never get it. There is no real customer service it takes an average of 4 to 7 days to get a reply when you inquire about a missing package or why something didn’t ship . The customer service agent will repeatedly ask you in the email the next day the same question that you responded to the day before and then the following day ask you the very same question once again Yes it’s really that bad! You can try to get help from management but it only falls on deaf ears I tried to let the director of Business Alex Young know about these issues several times and nothing changed in fact it only got worse. On one phone conversation he told me to “Kick my can down the Road” It’s wrong that they believe they can treat the artist that funnel the sales to their websites in this way it’s so wrong to treat the customers that support everyone this way. I have an order I’m waiting for them to send out it’s been over 2 months now and I am still asking when are you going to send it? They say we don’t know??? Can you believe that? Don’t waste your time and energy my friends. I read the other reviews and thought it can’t be that bad , No it’s actually much worse than any one has said here. I could go on and on But I’m sure you get the point this company down not care about you or your customers. I hope me sharing my dealings with them helps saves you from the the same troubles. Chris Sebo (Artist)

I'm not sure why they have a bad review. Their shipping is way faster even during covid than any of the other Print On Demand Companies and their products are AMAZING. I am a professional full time artist and have shopped many places for quality prints and they are by far the best!

The app is not working with advanced shipping rules as promised. I also placed an order through my store and paid for it but it's disappeared! I've asked for support and the response was only to delete and reinstall the app. I asked again where's my order and no response yet. I've found if you use the recommended mark up from Fine Art America you make zero dollars and may actually lose money due to sales fees. I wish I'd read the earlier review about the need to integrate with advanced shipping rules first as the extra costs doubled my Shopify bill.

I've been using pixels as my art printing company for over 5 years. Their quality is great. I just started my shopify store and the base price is even less through the shopify/pixels integration than through my FAA site! I contacted technical support to find this out as i was confused why my prices were different on shopify than through Fine Art America. They responded very quickly and explained why this was - great support and service. That's huge! And the app is free! I would definitely recommend this app.

Wow…I agree with everything I’ve heard and it’s not cool to be the slow one because once you discover comments like these...your trying to figure out why it is not working and I just spent days on this?! All in all, what do you do now ? Pricing is too inconsistently changing not dependable so do you drop shop yourself? What gives ?!

I have had this app for a couple of months. I recently realized that the app is not syncing pricing properly with my Shopify store. The worst example is T-shirts that should retail for $28 being listed in my store at $19. I have been dealing with support for over a week to resolve this issue. At first, they kept thinking I was complaining about the way they bill and kept insisting that the discrepancy was because I was logged in and seeing my cost, not the retail price (not true). After I feel I finally had them understanding the issue, I have gone 5 business days without a response. I did call in after finally finding a number, but the number leads only to order fulfillment support. The person I spoke with was very kind and willing to help, but she didn't have access or experience to help with the issue. She did leave a bunch of notes on my case, but I still haven't received a reply. I choose pixels because of their reputation for quality printing, but this lack of support for something as important as the wrong prices syncing to my store and causing me to lose money with every product sale is unacceptable. I even have the advanced shipping rules and upgraded subscription setup to avoid losses with shipping. I didn't think I would have to worry about their app incorrectly doing math on the product prices. At this point, I cannot recommend this app to anyone.

It is true you will not make money with this. As the extra cost for the shipping app and paying up front for Shopify store. Would be nice if they could keep it all in the Shopify store and not have extra shipping app.

The quality is excellent. I used to have my prints shipped to me and then I shipped to the customer because other wholesale printers were not consistent enough with the quality. Pixels takes care of monitoring the quality control so that I don't have that extra work and shipping expense. My buyers love their prints. It changed my life. Abbie is wonderful every time I need help. Having the app convinced me to move my website from another platform to Shopify so it's a win-win all around.

I understand people's complaints about the base prices being too expensive. I agree when it comes to the non-art related products, which I use other apps for. For all of their art products though, they are the best in shopify. PERIOD. Say what you want about their customer service, but their prices and quality for all of their art print options are unbeatable. On a side note, you have to know who to reach out to for quick customer service. Abbie Shores is the head of the pixels/shopify integration for customer service. She responds immediately and is extremely helpful. The community boards on their website are also super helpful, with a huge community. To reiterate, I've ordered every single type of print they offer and they deliver quick, cheap, and above and beyond quality. If you're an artist this company blows all other shopify POD apps out of the water.

A great App but, be very careful if you use this App for a UK based business if your Shopify store isn't enabled for international shipping. Not all of the products are fulfilled in the UK. Some products such as pillows and framed prints are only manufactured in the USA which means any of these purchases made from the UK can incur Import Duty. It clearly states in their sales pitch that orders will be automatically fulfilled and despatched from the nearest depot to your buyer. This does not apply to all products. Check here to see which products ship from each world location. https://pixels.com/global-print-on-demand-manufacturing-network.html?producttype=all

They are misleading, the only reason I downloaded this app is for the power banks they let you create. Here's the thing though, once you go to the final import page there is NEVER a power bank and all the other stuff is available elsewhere not worth the time to download.

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!! RUN AWAY!!!! I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this. When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail. She was so rude and acting like I was bothering her the entire time. I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!

Created all my products and added them to my store only to realise the apparel has no sizing charts. Customers had no idea what size to get as small, medium and large changes from manufacturer to manufacturer. i rang support, i emailed support and i pressed the get help button on the app and still no help with getting a sizing chart. Hopeless. Changed over to printful.

I use several add ons for e-commerce on my website and pixels is great! Good and unique product selection with excellent customer service! Orders have been received quickly and the products are of great quality.

From service to functionality Shopify is the greatest business coach, inventory tracker, salesperson, analyst, assistant, accountant and partner I could have ever imagined. They seem to be on top of retail trends and the support is on point, friendly and effective 24/7. There's no question too small that I haven't received an immediate response from their help squad. I never feel alone or lost. I highly recommend you, Pixels!

I have been using the Pixels Shopify app for a while now and it works very well. When a customer places an order the order is automatically forwarded to Pixels for fulfillment. This makes it very easy on my side. I am notified and I can monitor the status if needed. Setting up and creating products is also very easy. If you are looking for an app to help you build your store and add products through a dropship company you should check out this app from Pixels. The company is continuing to improve their product which in turn improves yours. This is a fantastic app and I am very pleased with it. I'm continually using this app to add more products to my store.

I found Pixels because I wanted to find a vendor for print on demand, dropshipped greeting cards. Pixels does that. And they do a great job. I've been selling Pixels greeting cards for a few months, and customer feedback has been positive. They seem to be high quality and short production times. I can't comment on other products than the greeting cards, but I'm pleased with Pixels thus far. I haven't had any problems, so I haven't even had to reach out to customer service. Which is good. It also means I can't comment on the customer service from Pixels.

All good on riemannkollektion.com - everything is automated perfectly! manufacturing and shipping to europe takes about 14 days - products are always good and packaging is also good!

We've been using Pixels for almost a year now, and so far our experience has been quite pleasant. They take care of the mistakes relatively fast as well, which is a huge plus for us. Their products are good and handling time is pretty fast too.

We installed this app a few months ago for print on demand posters on stuff.crossfit.com. It was easy to set up and easy to use, integrating well with Shopify. Order fulfillment has been on time, product quality is great, and customer service is quick to respond to any of our questions.

Our Shopify store, Citizen Pride, has been working with print-on-demand companies for many years and we final feel we have found our partner with Pixels! The review by Texas Travel Posters is excellent and we would second everything they have said so we are not going to repeat that review. What we can add is the CS is excellent. Our contact is Alex Young and he has gone above and beyond. There are many things you have to work through because this is new technology, especially the plug-ins and the quick turn-aorund, so having Alex right there makes all the difference on whether we want to deal with the hassles. Give the Pixels app a try because your time and effort will be worth it since the CS will be there when you need them ... and you will need them.

We are giving this app a five star review after a few months of testing it out. It offers prompt shipping, an easy to use interface and the flexibility to create a unique store within Shopify. The quality of the art prints is exceptional, a crucial element to our design business. That said, we did have a few early issues setting up the store, but the support from Pixels is fantastic. Alex answered all our questions and made sure we are happy customers.

Great app. Great addition to my store. I've always been happy with what I ordered from them years ago. Now that I can add to my shopify store so easily... well I love it. I hope that we can have frames in more colors than black or white for shopify soon. Great customer service. All my questions answered.

Pixels is a fantastic addition to our store. Being able to sell branded product on demand as a part of our Shopify store is a lifesaver. Spreading the word about our brand and at the same time not having to keep massive inventory of branded items. Alex was HUGELY helpful in the set up and making sure that everything was functioning correctly. I received some product from totes to mugs to tees and everything looked beautifully done. Held up with washing as well :)

Pixels is an amazing way to sell your designs on some of the coolest items available, when I had an issue (user error), Alex called me personally to hash out any issue and or question I had. So cool! I would recommend this app for your printing needs, hands down! TEN Stars! THANK YOU!

We like Pixels among other print on demand companies but you ought to fix how these images display on shopify websites. We are not able to get the same display as we did on our fine art america / pixels page in our shopify shop, we had to manually link them to a page so the images will show up on our shopify website when we added the images to store they didn't show in our store until we link them and even now we still can't add phone cases or pouches as they are not displaying per artwork rather just displaying the products individually which looked too crowdy. But why so complicated?

** UPDATED review - developer helped me to get my images uploads to their website. Had to strip out image file information on each photo. Still haven't fully tried out their system due to figuring out the options to ship their products and mine separately without gouging the customer with shipping fees and adding more monthly selling fees by installing another app. But at least now the app does work. ---------------------------------------------------------- Does not work. I tried uploading images. Way within the limits of their max file size upload. The file uploaded in a few seconds, then it said "finishing upload. After 6 minutes or waiting, nothing happened, so I exited. Tried another image, same thing. Tried another image, same issue, it won't work. So since i cannot get any images to upload, i am saying this app/service does not work. I wanted to try it, but since I cannot upload anything, I am forced to delete the app and look elsewhere, sorry. When you fix it, let me know and I will try again, and perhaps change my review.

My initial review was negative but Pixel support got in touch with me and worked diligently to fix the problems I identified earlier. It now works well. A couple of tips: 1. The app automatically pulls in and fulfills orders even if you have your store set for manual fulfillment. I mentioned this to the app developer and he built in a 3 hour delay so that if a customer cancels immediately after ordering we can still stop the item from being produced. 2. The cost of items does not include the shipping cost. Be sure to account for that if your store offers free shipping.

Great potential. Pixels has by far simplest app to integrate all your products and variants into Shopify. Their only drawback is most of their products tend to be a little higher priced . canvas prints are priced the best and quality is top notch! If they continue to offer more products, lower thier base prices, and find better ways to integrate with shopify I could see them being a leader in the ondemand publishers for Shopify.

The Pixels app by far has been the easiest to integrate into my Shopify store. Pixels, offers different quality products for us artists to see our designs displayed on, for instance their large weekender totes and luxurious duvet covers have been a favorite of my customers.

The quality of Pixel products are amazing. I am new to the app, but look forward to setting this up.

Pixels/Fine Art America’s app has been great, I love not having to print, package or ship my prints and the way the app works seamlessly in Shopify. Customer support has been friendly and responsive. My clients have been very happy with the quality of the paper and the prints, and I love that they use archival inks. The app is still new so there have been some small issues but customer service has been with me every step of the way to correct any small product issues, and they seem interested in fixing any small glitches so the system works well long term. All in all, the app is functioning very well and I LOVE being in the business of making art and outsourcing the printing and shipping to Pixels. Most of my clients receive work in 5-7 days which has been wonderful.

I have worked with the Pixels / Fine Art America team for several years and am excited to now be able to add their broad base of products to my Shopify store. The development team has been responsive in helping me to get 100s of new products added. The new price reductions are also much appreciated. As a result of the new Pixel product additions I've seen a significant increase in organic site traffic and have made several seamless sales. I'm really looking forward to watching the Pixels-Shopify partnership grow- there are LOTS of new possibilities here for my business.

I'm giving 5 stars because, from a professional artist's standpoint, the quality of art prints made by Fine Art America is unparalleled to ANY other printing app on shopify. Believe me, I tried them all. I ordered from each site, compared, and this is the only one that is ACTUALLY high quality. The other reviewers here want merchandise like pillows, t-shirts, etc... I can't vouch for their clothes or home deccor because I haven't ordered them. But I know for a FACT that their Fine Art prints are the absolute best. No other app on shopify can possibly beat their quality. If you compare their art print base prices to other reputable Fine Art printing companies like Society6 and RedBubble, their prices aren't bad. Best of all, they are RELIABLE. I can't tell you how frustrating it has been using other printing companies that have the frames arrive totally broken, bent, or lost in the mail. It takes up too much of my time combatting quality complaints from unhappy customers. The higher price is worth the quality on their Art Prints. They also ship world wide. & their interface for uploading artwork is EASY. CG Pro Prints (which people claim is the best for art prints... I didn't like their quality...) their interface is absolutely awful, incredibly confusing and time consuming. This PIxels app knocks it out of the park with ease & quality. The only few complaints that I have is that the phone number listed on this app page here does not get you in contact with the technical developers of the app. That phone number just connects you with the printers at FineArtAmerica.com who don't know how to answer any questions about the app itself, only about their actual prints. It makes me sad that the other reviewers here are knocking down the rating so much of what is the BEST QUALITY art prints. Their art prints are TOP NOTCH, you will not find better quality on any other Shopify app, I GUARANTEE IT... and if you do, let me know, I'd like to see it in order to believe it. This company is unbeatable from what I've seen. Better than CG PRO prints, better than Printify or Printful or any of those other apps. This app needs a higher rating for the beauty and the quality Fine Art Prints, and their overall world wide reliability. I can trust them with my Art career. I also reached out to them through the email they list here, and they responded within 24 hours. They also explained to me that recently they lowered the base prices of their apparel and lifestyle/ home decor type products. I also brought up the importance of including more frame options etc, and they took my suggestions to heart and added more of their beautiful frame options. It feels really great to be heard, and that they treat customers like their opinions/requests matter. The customer service is great -- They treat you like you are a valuable customer.

The app was easy to install and it was very easy to use. However after going through all the setup for the various products, when it came time to add them to the store not all the products were available. The app still needs work. The base prices are ridiculously high. I appreciate the ease of using a print on demand service but if no one purchases your products because the prices are too high then it defeats the purpose and no one makes any money including Pixels. As a last note. I had emailed their customer service several days ago and still have yet to receive a reply. To the extent that Shopify has contacted them as well, requesting that they answer my query. I will be removing this app and trying another company.