QuickCEP: AI Support Agent

We’ve been using QuickCEP for almost two years, and it has really helped our customer service team follow up on cases much more efficiently. Their AI agent also helps reduce a lot of manual workload and frees up our team’s time. The development team is very responsive as well and always quick to help whenever we run into any issues. Definitely recommend QuickCEP!

Very powerful sofeware for customer service. All team members are wonderful!

QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP

very helpful and good system

Customer service very helpful

Awesome! A very useful app, worth recommending to friends.

This app features a simple design, smooth operation, and comprehensive functionality. Both beginners and advanced users can easily get started. Its intelligent recommendation system is accurate, providing an excellent personalized experience. The interface is user-friendly and highly responsive, making it irresistible. With no ad interruptions, users can stay focused, truly enhancing productivity in work and life.

The function is very powerful and quite suitable for our cross-border brand. Multi-channel chat aggregation supports AI reply, has CDP data analysis, and retains customer data for marketing. It is good.

I am writing to express my sincere appreciation for the outstanding service provided by your email services team on the Shopify platform. The professionalism, user-friendly interface, and robust features have significantly enhanced our email marketing efforts, leading to improved customer engagement and increased sales. The QuickCEP AI Chatbot, powered by ChatGPT, has revolutionized our customer interactions with intelligent product recommendations and seamless support, greatly improving our conversion rates and customer satisfaction. The exceptional customer support and real-time synchronization with our product catalog make your services indispensable to our business.

A very powerful AI customer service tool that effectively improves our user experience and work efficiency. Highly recommended for everyone to use, five-star rating~

Our customer service and operations teams are using this software, and the results are very good! It not only improves work efficiency, but also has easy-to-use functions and many functional details. I recommend it!

Comprehensive and user friendly system, great for customer service teams!

Great plug-in. Helpful and kind customer service. We will definitely upgrade if needed.

I am writing to express my sincere appreciation for the outstanding service provided by your email services team on the Shopify platform. Our experience with your service has been nothing short of exceptional. From the initial setup to ongoing support, your team has demonstrated a high level of professionalism and expertise. The user-friendly interface and robust features have significantly enhanced our email marketing efforts, leading to improved customer engagement and increased sales. What truly sets your service apart is the quality of customer support. Whenever we encountered issues or had questions, your team was quick to respond and provided effective solutions. Their friendly and knowledgeable assistance made a significant difference in our experience.

Very good, the functions can basically meet my needs, easy to use, suitable for cross-border marketing and after-sales. The AI ​​experience is very good, easy to get started training and debugging, and the replies are also very smart

QuickCEP is an AI-driven customer-oriented operation platform, which saves a lot of operation and customer service time, improves our work efficiency, and is very segmented on the user data side, which facilitates our refined marketing for consumers and greatly improves our purchase conversion. In particular, the AI ​​function is also our most powerful helper, helping us improve customer response satisfaction, which is very convenient and practical. The downside is that the product function is updated very quickly, and sometimes there will be a delay in opening, but the speed of technical solutions is still very fast. I hope that every time a new function is updated, we can synchronize in advance so that we can prepare in time. It would be even better if the email marketing system can be done more deeply.

Good user experience

Quickcep has significantly enhanced our company's operational efficiency. The incorporation of consulting channel ports has enabled us to address issues that customers have not conveyed through emails, providing a more intuitive view of customer inquiries through data. We hope that QuickChip can promptly introduce the email customer satisfaction data export function, allowing for a more objective analysis based on user evaluations. Many features of QuickChip are still being explored. Special thanks to Lee, a colleague from QuickChip's system integration team, for his timely assistance and response to various challenges we encountered during the initial stages of system implementation, which facilitated our swift adoption of the system. We look forward to witnessing continuous improvement from QuickChip.

Nice, easy to use, and customer support is soooooooo good

We originally used Zendesk, but later chose QuickCEP. They are very professional, and the overall backend process is very clear. They also have powerful AI functions. The account manager is very responsible and will help us with settings and guidance. Highly recommended!!!

I have been using this software for more than half a year and I must say that it has changed the situation of repeated customer service responses. The user interface is intuitive, easy to use and the interface is simple. What impressed me most was the AI ​​customer service and reports. In addition, whenever I encountered a problem, the customer support team was very responsive and helpful. Highly recommended.

It can integrate messages from various channels, including email, SMS, social media platforms (such as TT, Facebook, etc.). It aggregates and manages messages from different sources in real time. AI customer service replies are also very powerful. After installation and testing, it can save customer service costs.

I have been using this cross-border e-commerce customer service software for half a year, and it has exceeded my expectations in every aspect. Multi-language support ensures seamless communication with international customers. Integration with various platforms simplifies order tracking and shipping problem solving, the functions are quite powerful, and the after-sales staff is also quite awesome

Revolutionized customer relations! QuickCEP streamlines lead mgmt, automates tasks, & offers targeted marketing. 24/7 AI chat support seals the deal. 5 stars!

Recommendation: The AI in live chat can assist in resolving pre-sale inquiries, while AI-powered responses can enhance email response efficiency, aiding in addressing post-sale issues.

The QuickCEP large-model robot and self-service logistics tracking functions are very convenient and speed up our manual response time. Looking forward to more feature updates!

This plug-in solves the problem of insufficient customer service manpower for us, and the after-sales support is excellent. Highly recommended!

QuickCEP is a multi-channel marketing tool that facilitates our customer service in many ways, and we hope to continue to work together and continue to update the functionality!

The QuickCep has truly bolstered my work efficiency. Its major features, including the large model robot for managing multi-channel customer reception, work order circulation, multi-channel marketing and detailed CDP customer management, have all been game changers. It's a must-have for any retailer looking to streamline operations. Highly recommended.

QuickCEP's robotic capabilities have helped us save a significant portion of our labor costs, and the robots on duty have helped us recover orders that would have otherwise been lost.

QuickCEP is definitely a very helpful and convenient tool for me, which effectively improves my customer service efficiency. And it's very user-friendly, you only need a very short time to master it. Great tool with great service.

QuickCEP has helped me solve the problem of communicating through multiple channels, which used to be a constant source of frustration for me. Additionally, they have the capability to integrate the GPT large model, which has helped me establish a 24/7 customer service system. On WhatsApp, they have connected with API accounts, allowing me to send marketing messages to groups without worrying about being banned. The results have been extremely positive, and I am very grateful to QuickCEP.

QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP

The tool works great and the customer service is prompt. I will recommend to friends and look forward to the next results.

This tool recommended by a friend can help independent stations improve the conversion rate. The service staff is very patient. It is working well so far, and I look forward to the follow-up effect.

Cep can increase the number of customers who come to consult, there is a robot reception when the customer service is resting, and the customer service can also intervene in the conversation at any time when they are at work.

Quickcep has effectively helped me improve my work efficiency. A large amount of data can help us better analyze and understand customer needs, which is very helpful for our marketing strategy. I look forward to better quickcep.

The business team of quickcep is very good and helped me a lot in using the software, thanks to the staff of quickcep

QuickCEP brought us a lot of surprises. The service staff was great and very professional. They gave us a lot of suggestions from the operation inside and outside the website, which helped us improve the conversion.

Using this tool has improved the conversion, and the after-sales service is very good. It is a good tool and is worth recommending.

A great app, the bot feature saved me a lot of work. If the bot statistics function can be further improved, it will be better.

This application includes the functions of marketing robots, EDM and CDP. Each function has a tutorial video and a help center, which can be learned and used by yourself.

服务团队很专业热情， 不仅有智能机器人补充无人客服和常见问题，还可以将不同平台客户全部整合一起，线上客户，系统客户，whatsapp和邮件客户均整合在一个页面，自定义的客户管理系统，还包含了邮件营销等，一个抵3的APP, 虽然有些功能还不够成熟，但是只要反馈了，他们的技术团队都非常配合，对合理的要求都会反馈处理时间，非常给力。

It helps me communicate with customers, the robot process is practical and easy to set up, looking forward to its fully developed other functions.

When I first saw the QuickCEP application, I felt that it was relatively new and I had never seen it before. I tried it for free with the mentality of giving it a try. It is very convenient to integrate shopify, and I installed it after the steps. I didn't hold out much hope for the new product, but I didn't expect it to be so powerful. QuickCEP integrates multiple different chat channels into one page. When chatting with customers from different channels, there is no need to constantly switch pages. And customers who visit the independent website can communicate with us directly. QuickCEP's bot will guide customers to leave their email addresses and some basic information, and I can do email marketing based on this information. The most important point is that QuickCEP can automatically label customers to divide groups, realize customer behavior analysis, and gain insight into customers to help me accurately carry out business activities.

easy to use and with a lot of functions in one app. our customers are come from all over the world. it would be better if the app with multilanguege interface.

This app is very comprehensive, especially the customer service robot, which is very multi-functional and can accompany customers to shop at any time; btw, the customer service staff of this team are very attentive, you can contact them at any time if you have any questions, it is highly recommended

QuickCEP is a pretty good product, with enough BOT templates, it fits our business scenario. Especially with active customer activation and lost customer recovery, we need it. Thanks for the help it brings to our business, the only regret is that the number of email templates is relatively small at present, and I hope to enrich more email templates in the future.

QuickCEP has 3 core functions which helps to optimize my website greatly. It's easy to schedule the bot and FAQ parts. The most amazing part is that it even can receive all the message which are from social media as long as you set them up and connect to your account. In a word, it is functional and helpful. Thank you

Quickcep is really super easy and I fell in love with it after trying it for the first time. Their templates are rich and easy to use, I hope they can help my store to increase sales quickly. Up!

We've been testing and using this software for about one week, and finally it is set up and put into use. Currently we just use the chat&comment and robot features, and there are some pros and cons about this application. Pros: 1. It has some basic flows that help us build our own, which are really helpful and intuitive. 2. The response from the support team is very prompt, and they correct and update in an impresive speed. 3. We could clearly see the statistics for the using of the flows and further optimize them. Cons: The robot is still unstable like sometimes some parts of the flows would repeat automatically. But it was solved by the support team. Needs more tests and updates. Overall, we are satisfied with it and hope it could become more user-friendly and functional. In the future, we would try other features to make full use of this software and see how it goes.

玩独立站这么多年，偶然发现竟然还有中文的关于邮件营销和实时对话的APP，里面的功能感觉还很好用，特别是邮件功能，将我的邮箱和这个软件绑定以后，客户发的邮件我随时都可以回复，不用专门登陆邮箱回复，而且还能和客户实时对话；机器人功能齐全，基本包含了电商使用的基本操作，不用实时在线，也能回复客户的基本问题，设置比较简单，比英文的APP好用多了，同事积累了很多客户邮箱后，也可以进行邮件营销，挽回客户，总的来说，很推荐中国卖家使用 PS：有个小小的建议，bot机器人支持拖拉拽生成流程，确实很友好，但是如果能支持自动翻译成对应的语言就好了