ReConvert post purchase upsell
View in Shopify App Store ↗Reviews (3127)
Good and fast support, German support would be nice in the future. But Shafta helped me without German :D ...
They just randomly charged me $1299.99 for absolutely no reason. This is an emergency as it now stops me from purchasing shipping labels. UPDATE: It wasn't "random" but was a mistake - basically I imported a bunch of orders into the app which generated a large "usage" charge as their system couldn't differentiate a live order from an old order. UPDATE: The team was quick to refund the charge. I was messed up for several hours because a "failed bill" in Shopify blocked our ability to purchase shipping labels. The good news is twofold: they fixed the problem (reversed the charge) and they also implemented a fix to the original problem (a "sanity check" that's triggered if a large number of orders are suddenly generated out of the blue. I've updated my star rating to 4 stars because they've fixed that problem for future customers. Still not going to lie - being down for several hours messed us up quite a bit and stressed me out needlessly, but I do give mad respect to people who fix their mistakes!
Great app with powerful features. Post-purchase upsell works perfectly — converted 100% on the first try. However, cart drawer is not supported for Horizon theme, which was frustrating to discover after spending hours configuring it. Thank you page and order status page also needed support help to set up. Special thanks to Alex who was very helpful and fixed everything he could. Once everything is working, it's a great tool.
Developer reply ·
Thank you for the detailed feedback! We’re thrilled the upsells are converting so well and that Alex could help. Regarding the Horizon theme, we actually do support the cart drawer - we’ve sent you a direct message with specific instructions to enable it. We hope this resolution helps earn that 5th star!
muy buena atención, pero hay funcionalidades que en mi tema de shopify no pueda incorporar..
Developer reply ·
Gracias por su comentario. Nos alegra que valorara nuestra atención. Queremos que pueda usar todas nuestras funciones; por favor, contáctenos por el chat de soporte para que nuestro equipo técnico revise su tema de Shopify y realice los ajustes necesarios. ¡Estamos listos para ayudarle a alcanzar esas 5 estrellas!
the app may a bit complicated for new user, but the CS is good. Miss Shafta, one of the technical support is willing to help. And the very important thing is Real person not just ai support.
Developer reply ·
We appreciate the honest feedback! We’re working on making the app more intuitive, but we're glad Shafta was there to provide that human touch when you needed it.
Gracias a alex que fue de mucha ayuda!! Los otros asistentes no me ayudaron mucho y me dieron información errónea
Developer reply ·
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
service is grate but app take to much time to load on pages
Developer reply ·
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
!!!! good good
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
Easy to use, their support team gets back to you FREAKY fast, but some info on pricing and plans was a little difficult to find.
Developer reply ·
Hi there our pricing can be found here www.reconvert.com/pricing and we're always happy to clarify questions in our 24/7 live chat! I've popped you some messages to find out more, thanks so much and looking forward to speaking shortly!
The best app if you only want to pay depending on how much you use it. But if that's not a limiter then it does lack customizability. Some of the support team is not very helpful, but if you get the right person they're very nice. Eventually I came to Jordan, and he's definitely the guy
Developer reply ·
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
Great application and support team is very helpful
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
It's a good app, but there are a few bugs. I have reported and the team seems to be quickly invesgitating.
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
Hi, The support team is super responsive and always ready to go out of their way to set the conditions and make loom videos for you! I am just waiting for this app to show some revenue now. Shafta was of great help in guiding and setting up this app!
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Avraham Customer Success Director ReConvert
Developer reply ·
レビューありがとうございます。 アプリの操作について、チームがかなりの時間をかけてサポートさせていただいたことを確認しております。当社は★5の評価を目指して真摯に取り組んでおりますが、今回のレビューは★4のようです。ポジティブな内容ではありますが、ぜひ★5に引き上げられたらと考えております。 もし★4から★5に変えるために、私たちにできることがございましたら、ぜひお知らせください。 メッセージをお送りしておりますので、ご確認いただけますと幸いです。 Avraham カスタマーサクセス部長 ReConvert
Great customer service, but don't love the commission-based pricing model
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Avraham Customer Success Director ReConvert
英語で少し理解しにくいところもありますが、導入してから少しずつアップセルの効果が出てきていると感じています。サポートは即時日本語に翻訳されるため、ずいぶん楽になりました。機能的にかなり多くの機能を使うことができますが、シンプルに使っても良いと思います。自由度は高いので、もっと日本語対応が進んでくれると嬉しいですが、今の所十分使えています。Saumyaの助けで購入制限のある商品を非表示にする設定もできました。
Developer reply ·
こんにちは！ 4 つ星の評価をいただき、ありがとうございます。ご満足いただけてうれしいです！ チームが迅速かつ親切に対応し、お客様の立ち上げをサポートしてくれたことを嬉しく思います！ この体験を 5 つ星にするために何ができるか、ぜひお知らせください (care@reconvert.com) いつでもお手伝いいたします 🖤 Avraham | カスタマー サクセス
Customer service is very responsive, and Shafta has been incredibly knowledgeable about my concerns, providing clear and thorough explanations. I just wish that there's a way to hide/remove the code snippet that is attached to the product in the order when a conversion is made through the app.
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact care@reconvert.com and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Avraham Customer Success Director ReConvert
Shafta was very helpful in getting app all set up!
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! How could we improve? Always here for you 🖤 Avraham Customer Success Director ReConvert
This app was reviewed by a few people, gtrying it out and had some issues setting up again which shafta helped with me again quickly. Appreciated
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! How could we improve? Always here for you 🖤 Avraham Customer Success Director ReConvert
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Glad the team were quick and helpful in getting you up and running! What could we do to make this a 5* experience for you - let us know (care@reconvert.com) Always here for you 🖤 Avraham | Customer Success
So far so good. The customer service was quick and very helpful to get me up and running.
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Glad Customer Care was able to assist! What could we do to make this a 5* experience for you - let us know (care@reconvert.com) Always here for you 🖤 Avraham | Customer Success
Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful. Could you let us know via live chat or care@reconvert.com how we could make this 5* for you? Always here for you 🖤 Avraham | Customer Success
Great support function. Ash was really helpfull!
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful. Could you let us know via live chat or care@reconvert.com how we could make this 5* for you? Always here for you 🖤 Avraham | Customer Success
NICE APP !!
Developer reply ·
Hey! Thank you for your 4* review and I'm pleased you are happy! Could you let us know via live chat or care@reconvert.com how we could make this 5* for you? Always here for you 🖤 Avraham | Customer Success
Im not going lie, the application is hard to navigate and it can get very confusing. But overall, the customer service is wonderful and very helpful and answers right away! The application is good for upselling items in your store and automatically does it for you and collects data for you can have a better understanding where your audience is targeting and coming from. Its a good app, just needs a better interface so it can be user friendly.
Developer reply ·
Hi Thank you for your 4* review on the app store. Glad Anastasia was able to help so much! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences. I've emailed you, can you come back to me? Thanks! Jordan Customer Care
Great support and help from Riya but the onboarding setup still say it is not setup even that it is.
Developer reply ·
Hi Thank you for your 4* review on the app store. Glad Riya was able to help so much! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences. I've emailed you, can you come back to me? Thanks! Avraham Customer Success Director
Wish it worked for other multi currency but its a shopify limitation
Developer reply ·
Hi Thank you for your 4* review on the app store. We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences. I've pm'd can you come back to me? Thanks! Jordan Customer Care
Great customer service, Ash was very patient with me as we spent nearly 5 hours trying to configure the best way for ReConvert to accommodate our needs!
Developer reply ·
Thank you for the 4-star rating! (Ash spending 5 hours with you!! Wow! That's amazing! That said - we always go above and beyond for our customers - they tell us this time and time again!) We're super proud! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. I'd be grateful if you would reply to my email? Best Avraham | Customer Success
muito bom o aplciativo, o suporte me ajudou batsante
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
it great
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
App functionality is restricted by Shopify in many ways for payment methods. Support was very helpful (Lee-ann). Thanks
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
***ORIGINAL REVIEW*** This app does exactly what I was looking for, with lots of different options for products in the upsell. All chat support especially Mark have had has been great and very helpful - they often send images with arrows to help show you how to do some and even offer to help set the upsell up for you. Very Impressed and would recommend. My only criticism would be when there is an issue that needs resolving, they do not update you on the progress you have to ask and it can take a long time but in the end they do resolve it, Ashley has been fantastic, have been using this app for just over 6 months and had a slight problem with one of my funnels, he quickly told me the issue and created a new funnel for me to fix the issue, brilliant customer service, very impressedThis app does exactly what I was looking for, with lots of different options for products in the upsell. All chat support especially Mark have had has been great and very helpful - they often send images with arrows to help show you how to do some and even offer to help set the upsell up for you. Very Impressed and would recommend Ashley has been fantastic, have been using this app for just over 6 months and had a slight problem with one of my funnels, he quickly told me the issue and created a new funnel for me to fix the issue, brilliant customer service, very impressed
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Ashley sure is fantastic and we love having him here!! Best wishes! Jordan | Customer Care
Wir haben gestern die App installiert. Wir sind gespannt ob uns die App hilft. Der Support ist super von Anastasia war echt super. Wir hoffen das uns die App hilft. Es ist sehr schade das man den Checkout nicht einrichten kann wenn man kein ShopifPlus hat. Sehr schade Danke
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Vladimir was helpful in resolving an issue! Nice app with a lot of options for adding on to increase sales!
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
so far is good. except coversion monster's timer discount default setting. We almost loss 25% for each orders. You may usggest us but not set as deafult for better result.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Downloaded last week, seems to be paying for itself in its first week. Very helpful team that advised and made changes on my behalf. I would have awarded 5 stars had there been pre-purchase up-selling opportunities, which I'm told are currently being developed. With the addition of pre-purchase up-selling, this is a 5 star app that I wish I should have purchased years ago!
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Originally, I used ReConvert to help with post-purchase upsells. When it worked, it worked fairly well. During our peak periods, it increase AOV 10-15%. Over time it was less effective, despite keeping the settings the same ... I cannot give reasons why things changed. Several of our users on mobile and desktop mentioned the upsells post purchase were somewhat confusing, "in your face" and/or they tried to apply the timer coupons but they didn't work. We decided to switch to Cart Upsell Drawer app in order to provide a better user experience. The configuration interfaces can be a little clunky, and hard to understand, but the results were fairly great. Ultimately, different apps can work well your store, only you can decide. I'd recommend you test ReConvert, and I'd recommend you test out other upsell apps as well to see what works. Always be testing.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Am just getting my head around the ReConvert system - but so far help has been on hand and very useful!!!
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
The app worked to generate extra sales but caused some confusion. The customer support Eric is very helpful tho.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Came across this app whilst looking for something else, but reading what it can do it caught my attention so didnt hesitate to download it. The customer service is on point, it really helps the chat being live and 24hrs. I found every representive I had to be really helpful and make sure I understood things along the way, as it can be confusing communicating via messages. I'd definately recommend the app it has good features :)
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
Had some trouble setting up the thankyoupages with triggers (there was a bug that doesnt allow spaces in template names) but the CS team and the devs fixed it within hours. Now I do have issues with slow loading speeds (customers scroll past the offer before it loads fully) but again CS and devs are out to help! (especially Konstantin, he went above and beyond to help me save my day and keep frustration level low) If we can get the loading time for the offers to 3 sec. (rn its 7...) its a full five star experience.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
With some help from Vladimir at ReConvert, I was able to get my Thank you page to recognize my custom product options and I can't wait to see how it performs!
Developer reply ·
Thank you for the 4-star rating! Vladimir is great! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
perfect nothing to add except the price, to expensive for the higher plan. the free plan plan should be free until 100 orders per month
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
In general has worked very well for us. Some quirks and bugs have caused issues, but support was quick to respond and our results have been very good overall.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
Its a good app. Couldn't really make it to upsell but I guess its good. The designing and editing is a bit difficult though.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
We use it on 1 store (US traffic) but not on our main one. Their pricing isn't based on revenue but on total orders. Unfortunately they even "charge" for unpaid orders which are a large % of orders in markets like Brazil which have an offline boleto system. I pointed out this model doesn't make sense in markets such as Brazil but the question was ignored. Second time I asked they basically said tough luck. Short sighted. EDIT: They reached out and we have agreed a workaround for boletos and installed on the 2nd store.
Developer reply ·
Hi there, Thanks for the feedback! As mentioned in our emails, we can definitely work out a pricing model that will work for your specific store :) We do our best to keep our pricing fair. Please get back to us and we'll make sure you have an awesome customer experience. And thank you for giving us a chance, Eric | ReConvert CEO
This app has helped us generate an extra 8k a month. Support is excellent and fast. Only downside is not combining orders but totally worth it!
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 We LOOOOVE to hear how much revenue our customers are re-converting!! Best wishes! Jordan | Customer Care
Easy to install and run. Templates, tutorials, integration look good. Haven't really worked with it much yet but seems straight forward.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! Best wishes! Jordan | Customer Care
It is simple and easy to use. But you can't track or filter which orders come from their app. They definitely should add a special tags for these orders.
Developer reply ·
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊 Best wishes! Jordan | Customer Care
