ReConvert post purchase upsell
View in Shopify App Store ↗Reviews (3127)
The pricing information is completely false; after the trial, I was charged $39.99, even though I had only one upsell order out of nearly 50 orders in total. There is absolutely no pricing option under $20.
Developer reply ·
Sorry about the billing surprise. We’d like to review your plan and charges with you. We tried to reach out to you directly and we’ll be happy if you’ll get in touch with us at care@upsell.com 🙏
Instalei o app, vi que não iria funcionar em minha loja até porque meu gateway não é compatível e acabei desinstalando antes do período gratuito. Mesmo assim, me cobraram 500 dólares na fatura!! Cuidado com esse aplicativo.
Developer reply ·
Lamentamos que tenham sido cobrados depois de desinstalar. Queremos investigar e resolver isso. Tentamos entrar em contato com vocês diretamente e ficaremos felizes se vocês entrarem em contato conosco em care@upsell.com 🙏
1 puanı bile haketmiyor beta özelliğinde bir açık vardı ve bizleri zarara uğrattı ücreti geri ödememekteler
Developer reply ·
Merhaba, Yaşadığınız olumsuz deneyim için üzgünüz. Beta özelliğimizde karşılaştığınız durumu ve bahsettiğiniz mağduriyeti hemen incelemek isteriz; ancak mevcut destek kayıtlarımızı kontrol ettiğimizde tarafınızdan bize ulaşan herhangi bir talep veya şikayete rastlayamadık. Size yardımcı olabilmemiz ve konuyu hızlıca çözüme kavuşturabilmemiz için lütfen kayıtlı hesap bilgilerinizi veya kullanıcı adınızı belirterek bizimle shay@upsell.com üzerinden iletişime geçebilir misiniz? Ekibimiz konuyu öncelikli olarak ele alacaktır. Anlayışınız için teşekkür ederiz.
They show unauthorized ads from the URL falconlabs.us in the checkout. They used to be good but I don't know why they did this.
Developer reply ·
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
Actually was a pretty good app, only issue is they're team is based in Isreal so they support Genocide, i suggest boycotting them.
Developer reply ·
Hi AQUALA, Thanks for using Upsell.com, and I’m glad the product itself worked well for you. We’re a software team. We build tools for merchants. We don’t speak for any government, and a Shopify review isn’t the place to debate world events. If you want to talk with us as a customer, write to care@upsell.com. We’ll listen.
Awfull app. The app didnt even gave me heads up to the subsciption payment details. The app itself just switched to highest plan on its on. Upsell Business. I did not approve for this. what an awfull ridiculous app! Also, I cannot even unsubscribe!!! Where is the plan section!!!!
Developer reply ·
Hi Bugra, I am sorry for the frustration regarding your recent charge, and I'd like to clarify how our pricing works. Our app does not use fixed subscription plans, so your store wasn't upgraded to a higher tier. Instead, our pricing is calculated based on whichever is larger: your generated revenue or your total store orders after your 14-day free trial ends (detailed at upsell.com/#pricing). You can stop all future charges at any time simply by uninstalling the app from your store dashboard. We have reached out to you privately via email and SMS to help resolve this for you. We also have 24/7 live support available right inside the app's chat bubble if you want to connect with us directly to sort out any billing or setup questions. Edit: Please reach out to us so we can solve this. Best regards, Shay and the Upsell Support Team
A very bad experience. Customer support doesn’t help you with anything.
Developer reply ·
We are very sorry to hear that you had a bad experience. We have actually tried to reach out to you via email multiple times to help resolve this, but haven’t been able to connect yet. Please check your spam folder, or reach out to us directly so we can look into your case and make things right.
App broke on the 2nd of April and customers were put into a loop of not being able to accept post purchase offers - wasn't fixed or noticed for 2 whole weeks and cost us revenue and they wouldn't compensate by refunding the month or anything
Developer reply ·
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Developer reply ·
We’re genuinely sorry to see this rating and would love to know how we can improve. Our team has actually reached out to you several times via email to help resolve any issues you might be facing, but we haven't heard back yet. We are still very much committed to making this right - please check your inbox (or spam folder) for our previous messages, or reach out to us directly at care@upsell.com so we can help you immediately!
STAY AWAY! SHADY AS HELL! They make ads on your post purchase page for booking.com and other ridiculous affiliate sites without you knowing!!! They just added this function secretly and activated it for all users. If you want to deactivate it you need to go in the settings and find this secret option! Just found out when I made a test order for my store by accident!! If this affected your store as well, please contact me! This behavior violate EU laws, and I’m exploring legal options. Open to joining forces if others are impacted!
Developer reply ·
Hi Robin, we’re sorry to hear about your frustration, but we’d like to clarify the situation. We sent several notifications to all merchants regarding this new revenue-sharing feature before it went live. Our records show that because you’ve opted out of all platform communications, you may have missed these updates. We’ve also attempted to reach out to you directly multiple times to discuss this and assist with your settings, but we haven't received a response. This feature is fully optional and can be toggled off instantly in your settings. Please check your inbox for our previous messages or contact us so we can help you resolve this.
Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
Developer reply ·
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately! Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM. When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website. When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge. We lost significant brand trust. On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself. It turned out to be a liability in every way.
Developer reply ·
Hello Autumn, Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners. Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart. We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability. We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately. Best regards, The upsell.com Team Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
Extremely unethical and scammy app do not use them. It's absolutely not worth it. They install a bunch of scam offers like some "capital one affilate offers" on your checkout page that show to all your customers without your consent. And when I confront them in the customer support chat, they claim that this "beneficial feature" a feature. That's beneficial, they're just stealing money via affiliate offers from your customers and claim that this feature never automatically gets turned on. It's complete bullshit, I never turned this on in my life. These people need to watch out or i imagine they will get sued very soon for these extremely unethical business practices. AVOID THIS APP
Developer reply ·
Hi Mateo, Thank you for your feedback. We take accusations of unethical behavior very seriously and would like to clarify the situation. The feature you're referring to was announced to all merchants via email two weeks prior to launch with full instructions on how to opt-out. After investigating your account, we found that because you had previously unsubscribed from all product update communications, you didn't receive that specific notification. This was a technical limitation of the unsubscribe settings, not an attempt to bypass your consent. We have already disabled the feature for your store and reached out to you via email with a resolution. We haven't heard back from you yet, but we would love to resolve this. Please check your inbox or reach out to us.
I had a very frustrating experience with Upsell.com. There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise. In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant. The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use. I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.
Developer reply ·
Thank you for sharing your feedback. We take concerns regarding billing and transparency very seriously. We have reached out to you multiple times via Email to discuss your specific account charges and review these calculations together, but we have not yet received a response. Our goal is to ensure our pricing adds clear value to your business. We would welcome the opportunity to investigate your case further and clarify how our usage fees are structured. Please check your inbox or reach out to us directly so we can resolve this for you.
We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing. Seems very criminal. Upsell.com team - if you want me to adjust this review, please refund
Developer reply ·
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly). Many thanks Avraham Director of Customer Success Upsell.com
BEWARE!!! THEY WILL CONTINUE TO CHARGE YOU EVEN WHEN YOU ASK THEM SEVERAL TIMES TO CANCEL!!!!!! Would not work with my theme and needed to write code for it. Would NEVER RECOMMEND. IM ABOUT TO CALL A LAWYER!!!
Developer reply ·
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
UNA PORQUERIA DE SERVICIO!!! CUIDADO CON SUS FACTURAS LES AGREGAN COBROS INEXISTENTES
Developer reply ·
Hi there Sorry you experienced this, we are more than happy to resolve this for you. I've tried to reach out to you via email - kindly come back to me so we can sort this for you :) Thanks Avraham Director of Customer Success Upsell.com
I was billed $400... WITHOUT MY CONSENT. Beware. I was introduced to Upsell.com by a close friend. I tried it out, couldn't make it work. I just moved on. 2 weeks later, I was billed $400 right away in ONE SINGLE BILL and they said it was because my 14-day trial ended. At this point I had made $0 from the app. I talked to customer service for 15 minutes - refused to refund me. I made a HUGE fuss. Finally a new agent comes in, and then agrees to the refund, which I appreciate. But, from a logical perspective, this is SKETCHY company. They bill you rightaway after the trial based on your TOTAL STORE ORDERS. Which means, if u have a big store - they gonna bill you big from the start even though you have not directly made any money from their app, which is BS. They then use the fine print to lock you in. LAST THING - the only way to cancel is to "uninstall the whole app" - which is again extremely sketchy. That forces people to stay subscribed just because I am not ready to entirely uninstall. I would STAY AWAY and use another upsell app. Their product may be good (untested for me) but their billing policy is SKETCHY AF. STAY AWAY. STAY AWAY.
Developer reply ·
Hi there, sorry to hear this was your experience. A full refund has already been processed, and we have followed up privately to confirm the details. We do not condition refunds on review changes; if there is a billing issue, we correct it regardless. Shopify merchants manage third-party app subscriptions through Shopify, and cancellation is handled there (commonly by uninstalling the app when you no longer want it active). We are reviewing how we present trial-to-paid billing and cancellation guidance so expectations are clearer upfront.
They are absolutely criminal. Changed me 899USD without any notice. Downloaded it for a free trail, deleted it after 2 days. Now I see they charged me almost 900USD!!! Stay away!!
Developer reply ·
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
They charged me $500, only gave me $80 in profit, and refused to refund my money. They're complete scammers; please don't use their services.
Developer reply ·
Hi Bonnie Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. Based on what I see in your account, the recent $499.99 charge should not have happened in your situation, and that is on us, not on you. This involved a bug where Colombian pesos were treated as Mexican Pesos for some reason - we are looking into this to make sure it doesn't happen again. Thanks for bringing it to our attention! This resulted in you being placed into the incorrect tier for your store. I have already reached out to you directly with a full resolution, including: - A complete refund of the $499.99 charge - A commitment to get your setup fixed and fully optimised within 24-48 hours once the app is reinstalled You have been a loyal customer and we do not take that for granted. We would really like the opportunity to earn back your trust and show you how Upsell.com should work when everything is set up correctly. If you are open to giving us another chance, please reply to the email I sent or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
Just uninstall this bullshit app and switch to Essential Upsell & Cross Sell. With this app, the more sales you make, the more they charge you! you try to increase your AOV, but your extra profit ends up going to them. Essential Upsell & Cross Sell caps its fee at $39. No surprises. No greedy pricing. Update: They admitted the mistake and confirmed I was wrongly charged. However, they refuse to refund the amount unless I delete this comment. That is the definition of blackmail. I won’t delete anything, and they can keep the money.
Developer reply ·
Thank you for taking the time to leave feedback. I am sorry for the frustration you have experienced. The behavior you describe is not how Upsell.com’s pricing is intended to work. Our goal is that the app increases your profit, not that your extra profit “ends up going to us”. What you are seeing may be a billing error or a misunderstanding of how the current plan is structured, and I would like to review your account in detail to understand exactly what happened. If you are open to it, please contact us through the in-app chat or at care@upsell.com with your store details so we can check every charge on your invoices. If anything was billed incorrectly or is not aligned with the pricing you agreed to, we will correct it and refund as needed 🙂 I understand you are trying another app and you should always use what works best for your business. At the same time, I want to make sure your experience with Upsell.com is properly resolved and that our pricing is clear and transparent 🙏 ---- Update 24-11-25 -> Thank you for taking the time to update your review and share more context. I am sorry that this experience has left you feeling this way. To clarify, we do not condition error corrections or billing fixes on merchants changing or deleting reviews. When we identify a clear mistake, we correct it. In this case, what we discussed was a discretionary goodwill refund that goes beyond correcting an error. As a matter of policy, we do not issue additional goodwill refunds while a public review still presents us as acting in bad faith. That is not blackmail and it is not about trying to silence criticism. You are absolutely entitled to keep any honest, accurate review in place. Our position is simply that we will always fix genuine mistakes, but extra goodwill gestures are reserved for situations where there is also goodwill on both sides. We remain happy to review your billing again and make sure that any incorrect charges are fully resolved.
I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.
Developer reply ·
Hi there, I've reached out to you - we will resolve this for you! Come back to me please asap - I really want to help! Avraham Director of Customer Success Upsell.com (ex ReConvert)
Be cautious, as they add advertisements to your thank you page without your consent. This is unbelievable and ridiculous. They claimed they sent an email about it, but how does that justify placing ads on our thank you page? What if we missed the email? This is the worst idea ever.
Developer reply ·
Thank you for sharing your feedback. We understand how this experience was not ideal for you. Our team has already been in direct contact, and we’re working closely with you to resolve this matter fully. We appreciate the opportunity to clarify and make things right. Avraham Director of Customer Success Upsell.com (ex ReConvert)
Vær forsikrig med denne. De informere ikke om stort mye før du laster ned appen. Den funker for eksempel ikke i Checkout, da må du betale over 2000 $/mnd for Shopify Plus.
Developer reply ·
Hi there, This is a Shopify limitation and unfortunately, there's nothing we can do about it.
Terrible ! Blocked my site ! They couldnt resolve problem!
Developer reply ·
Hi there! Please come back to me, we really want to resolve this for you!! Avraham Director of Customer Success Upsell.com (ex ReConvert)
Worst app ever. Set up is a joke. Nothing makes any sense and all options are hidden. Save yourself some time and frustration get any other upsell app. Guaranteed all the positive reviews are seed reviews created by them because nobody in their right mind would subject themselves to the level of frustration this app provides.
Developer reply ·
Hi there Joshua! I'm so sorry you had a bad experience - I'm going to sort this out for you, please look out for my message. Avraham Director of Customer Success Upsell.com (ex ReConvert)
Developer reply ·
Hi, I would love to know what went wrong here so that we can work to resolve things - (and make things up if there was an error / problem). Please come back to me asap so I can resolve this for you! Avraham Director of Customer Success ReConvert
Hola me hicieron un cobro por no usar la app, sólo la use como prueba y me cobraron 4.99 usd muy MALA EXPERIENCIA
Developer reply ·
Hola, ¡lamento oír eso! Generalmente, si la aplicación está instalada, el sistema no distingue entre pedidos de prueba, pero con gusto puedo resolver esto y corregirlo. ¡Queremos que estés contento! Te envié algunos mensajes, por favor, contáctame. ¡Sé que podemos solucionar esto! Avraham Director de Éxito del Cliente ReConvert
Still being charged despite having uninstalled the app
Developer reply ·
Hi Alejandro I'm so sorry to hear this - I'm not sure what happened here as it is not possible that the app could continue to charge you after uninstalling (unless there was an annual plan perhaps that was managed outside of Shopify?) In any case, I'm here to help and we will resolve whatever issue you have had. I can also see you're a long-term valued customer of ours and I want to do whatever I can to make this right. Please come back to me asap so we can resolve! Avraham Director of Customer Success ReConvert
They launch new versions of the app which require you to rebuild all of your funnels. You can't update or migrate your funnels which you have spent hours building, the only option is to rebuild them from scratch. Customer support were unable to assist, except to tell me as we have not upgraded our app to the new version our thank you page upsells have stopped displaying.
Developer reply ·
Hi there B, I've reached out to you - please come back to me so I can sort this for you! Avraham Customer Care Director ReConvert
Very bad app. They will take your profit. Based on your store orders. I had a 404 problem and they still invoiced me 100 euros. Dont download this app its has a lot of hidden fee's !
Developer reply ·
Please could you come back to me so we can sort this for you :)
horrible app, extremely confusion and bad customer service. there are way better app available out there
Developer reply ·
Hoi Drie Het spijt ons te horen van je ervaring. We hebben onze gegevens gecontroleerd en hebben geen ondersteuningsverzoek van je winkel ontvangen. Ons team biedt bijna 24/7 live ondersteuning en lost de meeste problemen binnen enkele minuten op. We hebben via verschillende kanalen contact met je opgenomen om te helpen, en we stellen het op prijs als we dit samen kunnen oplossen in plaats van alleen via een 1-sterrenrecensie op de hoogte te worden gesteld van problemen. Beantwoord mijn berichten zodat we dit voor je kunnen oplossen. ---- Hi Drie We’re sorry to hear about your experience. We’ve checked our records and haven’t received any support request from your store. Our team offers near 24/7 live support and resolves most issues within minutes. We’ve reached out through multiple channels to help, and we’d appreciate the opportunity to resolve this together rather than learning about issues only through a 1-star review. Please reply to my messages to you so we can get this fixed for you.
I was not happy with the payment model so I uninstalled the app. After that I keep getting constant spam from the app support, several e-mails a day.
Developer reply ·
Hi Mia Sorry you're upset with the payment model. You said you didn't want to approve the payment, so didn't install the app. That's fine, but we need to be able to charge stores with higher order values - this is what the approval is for - stores with lower order values and revenue will never be charged that amount. :) I've tried to contact you directly a number of times to sort this and work together for you - we take our reviews and customer care seriously, hence why we're trying to reach you. Please come back to me so we can sort this for you! Jordan Customer Care Supervisor
Que atualização horrível, ficou muito difícil de entender as funções
Developer reply ·
Olá Saymon - sentimos muito pela sua frustração. Pelo que vimos, você desinstalou o app em menos de um dia e deixou uma avaliação de 1 estrela sem entrar em contato com o suporte. Nossa equipe está sempre disponível e pronta para te ajudar a entender as funcionalidades. Estamos entrando em contato agora para tentar resolver isso com você. Atenciosamente, Avraham Diretor de Sucesso do Cliente ReConvert
Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR
Developer reply ·
Hi there RJ, To clarify a few points:- ReConvert is free for development stores, but your store was not classed as a dev store by Shopify - so normal billing applied. I appreciate your store may not have been 'live' to customers, but it was still a paid, live Shopify plan that you would still have been paying Shopify for. Your 14-day free trial began on install (18 June) and ended on 2 July. You weren’t charged during that time. The charge of $4.99 was applied after the trial expired, based on 50 orders recorded. I fully appreciate that these were test orders, but again, as it was on a non-development store, these are recorded by the system as actual orders. The app was uninstalled on 7 July - 19 days after install, not “same day” as stated. Had you reached out via chat, we’d have gladly resolved this. But the claim of being charged unfairly, without any usage, is simply false. This review is not only inaccurate - it’s actively misleading. I've messaged you and I'd love to sort this for you, but kindly amend this as it's not accurate. A simple message to our 24/7 live chat support (real humans that we invest a lot of time, training and money into!) would have sorted this for you in a few moments. Looking forward to hearing from you, Thanks Avraham Director of Customer Success ReConvert
Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on marketing.highspark@gmail.com
Developer reply ·
Update 29.7.25 We’re sorry to see this review. On June 26, you asked whether pricing was based on all store orders or only those from the app. Our team clearly explained it’s based on total store orders, as stated in our pricing model. You first confirmed the pricing model with our team, then installed the app the same day and used it throughout the 14-day free trial. The app remained active throughout the 14 days, and the charge that followed on conclusion of the free trial, was in line with the confirmed terms. We always aim to be transparent and fair, and we’re sorry to hear the experience didn’t meet your expectations. We have tried for 2 weeks to engage with you only hearing back on 27 July, where you told us you had no intention of wanting this resolved, just to leave a 1* review. We will be following up iwith Shopify on this as this is a bad faith review, something Shopify are specifically opposed to. We would urge you to reconsider, and to proactively reengage with our support team to resolve. Avraham Director of Customer Success ReConvert ---- Thanks for your review. We’re always open to feedback, but a few clarifications are important here: ReConvert charges based on order volume because the app loads and functions on every order’s thank you page. This is clearly stated in our pricing and fully aligned with Shopify’s app billing model - not something we set unilaterally. Shopify only allows usage-based pricing when the app is triggered, which ReConvert is, even without conversions. The vast majority of ReConvert users see significant ROI. When that’s not the case, we’ll always review billing and work with merchants fairly - but leaving a 1* review before any meaningful conversation or contacting support, doesn’t reflect the level of support we offer or the circumstances accurately. I've messaged you, please come back to me so we can resolve this Avraham Customer Care Director ReConvert
Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.
Developer reply ·
We’re genuinely sorry to hear this, and we understand the frustration - especially when tracking and ROAS are impacted. As soon as this was flagged, we escalated it internally with top urgency: our CEO, product manager, and dev team were all involved within the hour. We requested store access and a test order code to reproduce the issue, but unfortunately, this was not granted. To be clear, we prioritised this report, dropped other work, and made every effort to resolve it. Without access, we’re unable to confirm whether the issue stemmed from our code, a theme or third-party conflict, or a Shopify rendering fault. Despite the review, we’ve made a very fair offer to make things right - conditional only on reinstallation and access to debug. Please allow us the opportunity to fix this, as we were in the process of doing. We take incidents like this very seriously and are committed to transparency and accountability. Avraham Customer Success Director ReConvert
The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.
Developer reply ·
We will not charge $2000, this is simply an approval if you were to hit the top tier after the trial. Really want to sort this out for you - I've been trying really hard to get in touch with you, please come back to me. Avraham
We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.
Developer reply ·
Thanks for your feedback and for sticking with us while we got things resolved. The issue has now been fully addressed and we’re just awaiting your confirmation on the updated/removed review as discussed 😊
I had been a long-time user of the ReConvert App. However, several months ago the App was updated and I had to reconfigure my setup. Unfortunately, I couldn't get the new configuration to work properly and reached out to support. Whilst the team was pleasant, nobody seemed to want to take any responsibility. I was given links to confusing instructions and was in a continuous loop trying to get support, being told someone was working on my case, never hearing anything, and following up. I supplied a detailed plan of what I was trying to achieve and was told someone would configure it for me. It never happened. Months of more follow-up passed until one of the managers stepped in to apologise. He asked what he could do to turn my experience around so I told him I just wanted the App to work as it had before the update. When I never got a response, I followed up...then I gave up! I've since uninstalled ReConvert and moved to a new App which is much more user-friendly. As such, I've edited my original 5-star review to 1-star to reflect my terrible experience that cost me Christmas sales.
Developer reply ·
Hi Paige, Thank you for sharing your experience - we’re deeply sorry for the frustration this caused and take full responsibility for the delays in resolving your case. We’ve sent a detailed response privately to address your concerns and are committed to making this right. Your feedback is invaluable, and we’re working diligently to improve our support processes to prevent this from happening again. If you need anything further, please don’t hesitate to reach out directly. Sincerely, Jordan Customer Care Supervisor ReConvert
Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed. In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious. Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED. Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing. Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point. Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening. Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there. I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED. Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately. All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences. Original Review: The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.
Developer reply ·
*Edit: 4 March 2025 Amanda has now uninstalled the app after repeatedly escalating beyond reason, making baseless accusations, and refusing to engage constructively with our support team. To clarify: Our team spent multiple shifts troubleshooting her issue, escalating it to our developers, and providing clear communication on expected timelines. She was never guaranteed an immediate fix, yet she continued to demand one, disregarding standard development processes. Her claims of dishonesty are false. She was kept informed every step of the way, but continually misrepresented interactions, ignored technical explanations, and accused our team of lying whenever an answer didn’t align with her demands. We do not manipulate or force reviews. Like many apps, we encourage merchants to leave feedback, but integrity is our priority. Ultimately, Amanda’s behavior became abusive, leading to our decision to disengage. We have never ever had to do this before. This was a first time in our entire company's history. While we strive to support every merchant, we will not tolerate harassment of our staff. She has now uninstalled the app, yet continues to spread misinformation. We wish her success elsewhere. ---- Original reply:- Hi Amanda (Brows by 'Bossy'), We take all feedback seriously and always strive to support our merchants to the best of our ability. However, given the nature of this situation, we want to be fully transparent. From the moment you installed our app on February 21 2025, while still on a free trial, you raised complaints and made escalating demands. By February 22 2025, just one day later, you were already insisting: “ask them to please have everything up and functioning and tested and working 100% no later than tomorrow at 10AM” and following up with statements like: “then I’ll probably find a new app,” and “just stop being dishonest... stop it.” Despite this, our support and development teams spent significant time troubleshooting, escalating, and working toward a fix - including almost two full days of my time as a supervisor and multiple shifts of live support. We remained committed to resolving your issue, even as you disregarded explanations, dismissed our efforts, and made the process needlessly difficult at every turn. While we understand that technical issues can be frustrating, we do not tolerate baseless accusations, verbal abuse, or threats toward our team - especially when they’re working to help you. You continually accused our staff of lying, refused to accept development timelines, and rejected the reality that some fixes require proper investigation and testing. When it became clear that the conversation had turned hostile and unproductive, we made the necessary decision to end engagement and block further interactions - something we do not take lightly. Even after all this, we are still working to resolve your reported bug, as we do for all our merchants, free trial or not, because our goal has always been to help. We will always stand by our team’s professionalism and the effort we put into addressing merchant concerns, but we will not engage with personal attacks. We hope you can recognize the work our team has put in and reconsider whether your review fairly reflects that. Based on our interactions, it seems likely that you will persist, but we do hope you take a moment to reflect on your approach. If you’re open to revisiting your review, we’d appreciate it. In the meantime, we’ll continue working to ensure your store runs as it should. We wish you success in your business. Jordan Customer Care Supervisor ReConvert
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Developer reply ·
Hi there, Eric here the CEO, we spoke yesterday, and I hope your issue was sorted out. Looking forward to keeping on boosting your revenue in the following years!
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement. A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired. While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability. For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
Developer reply ·
I really want to solve this for you! Please come back to my message :) Avraham
Very bad support. Very slow responses. I had a technical issue and waited more than two days, and still, no one assisted.
Developer reply ·
Hi guys, this is Eric the founder, I've sent an email through the form on the website, can you please get back to me? I promise we'll compensate you and fix the issue asap. Looking forward to hearing from you :) --- Update:- we're still trying to reach you but our email bounced back... please could you come back to me? Avraham Director of Customer Success Upsell.com (ex ReConvert)
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made. Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app". After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Developer reply ·
Hi F!👋 Avraham here, Director of Customer Success. Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems. It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you. I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-) Best regards, Avraham Customer Success Director
need plus plan to edit checkout!! very bad
Developer reply ·
Hi 👋 I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan. Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform. While I wish there was more we could do, this is something that is beyond our control. Best regards Avraham Director of Customer Success ReConvert
App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo
Developer reply ·
I want to sort this for you - please come back to me! Avraham
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
doesn't work all the time, support wasn't great.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Developer reply ·
Hi there, Can you please get back to me at eric@reconvert.io? I will solve this for you, I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you, Eric | ReConvert CEO
Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Developer reply ·
Hi everyone at Alpine Products :) Thank you for giving us a chance and thank you for your honest review. I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members. I want to address some of the points mentioned in your review: 1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :) 2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing. This is what we make it look like by default: shorturl.at/oIL38 But you can easily make it look like this: shorturl.at/fopU9 Or even like this: shorturl.at/nC279 to prevent any confusion from happening. I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary. Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches. Looking forward to your reply, Eric | ReConvert CEO
OH and they hound you for a review (in-app) most likely to curate/stop the bad reviews so they never end up here where they matter. Im smarter than that so you want a review so badly, cool, I'll post it here manually. Pricing is way too much. Their "funnel monster" expects you to give 30% off by default. Might be good for cheap small items. Beware of there success rate claiming high ROI. We had 2 customers call trying to cancel the item they were upsold due to misleading button placement. 9 offers accepted and I have made maybe $10 after shipping costs, app costs etc. Also I get charged for all orders I earned?? Not ones that you were actually effective in getting an upsale!? NO!!!!! Ive had this less than a month! Oh trail is also crap because it automatically goes to a paid plan after you exceed the "free trail order limit" Unbiased review and had high hopes for this app, but its not going well. I would not recommend.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
J'ai voulu mettre l'application et depuis je n'ai plus de popup panier. Du coup impossible pour les gens de faire une conversion. Ne mettez surtout pas cette application. I wanted to put the application and since I have no more popup cart. So it's impossible for people to make a conversion. Do not put this application.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
DISGUSTED WITH THE PEOPLE WHO RUN THIS APP.......CHARGED ME £50 FOR NO REASON....THEN SAID THEY'D REFUND IF I REMOVED THE BAD REVIEW.....THEY ASKED ME TO RE INTALL THE APP THEN THEY COULD ISSUE THE REFUND. NOT ONLY DID THEY NOT DO THIS...THEY THEN CHARGED ME ANOTHER £25 THE FOLLOWING MONTH. SO NOW IM £75 DOWN....TOTAL RIP OFF.....AVOID AT ALL COSTS.
Developer reply ·
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at care@reconvert.com with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
The one star is because they keep emailing me even though I deleted the app as it wasn't what I was after. I asked them to remove me off their database and tried to unsubscribe but continue to get sent emails. Very bad practice! Update: now they have seen my review the messaging has got worse to the point of stalking! They have sent me messages via Facebook, my website chat and WhatsApp asking me to remove my review. Do they not realize the reason they got the 1 star review was because of all the messaging in the first place?!
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
The FIVE STAR reviews.... what????? There simply has to be a reason for this. I don't understand. Not only is the preview shakey (litterally shakes when you try to scroll down the page to the bottom) but when you've spent hours figuring and adding all you want and then go back to change either side of the Thank You page, the preview for the right side never changes. Then when you go back to the dashboard, to try to click "customize" for anything you've tried to create, you are taken nowhere... however, one thing that does happen when you click the "customize", the odd thing is, the "actions" tab drop-down opens, of which you can click NOTHING. When you click "actions" NOTHING AT ALL HAPPENS.... not even a mistake drop-down. Then when you try to go to templates again, you can no longer select one to try to customize and you cannot delete the one you have already made to try another one. Waste of THREE HOURS OF MY TIME!
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
inititally I had issued with the app when requesting a refund they asked me to update my review to get a refund. I am now giving them a 1 star from my original 3 star . I would not recommend this app.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
**Updated review -- The developer has reached out to us many times to remove our review. The developer is constantly "updating" the review so we have an email notification every day. I found it very unprofessional and definitely not helping to remove the review, it actually makes it a worst experience. You better "like" this app because if not you'll get emails every day to remove your review. That might explain why there is no review at all under 5-4 stars -- Since the beginning of installation, "bad getaway" error page. Can't even load the dashboard. Feels unsafe for an app that access to your data and checkout.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
