Popcorn Replay Customer Visits

Hi there, Popcorn was used by your account since October 2020. Since it was installed, we have not received any support ticket or email by your account. Our team is available to help through a live chat and email. We will be happy to solve any issues as they arise. Please note the app billing plan was *manually* activated by the store admin on March 23rd, 2023. As any other Shopify app billing charge - it is visible in plain sight inside each and every Shopify monthly invoice, under the "Apps" section. A charge will be automatically deactivated once the app is uninstalled. We have a satisfaction guarantee policy through which any of our accounts can be refunded with no questions asked. Please let us know if you need any further assistance via email - support@conversionbear.com.

Hi there, the app works across dozens of stores who use Dawn - it is not limited by a specific theme. You've mentioned you are experiencing the same issue you had when using a different recording app (Propel). As such - the error is coming from your specific theme files, and not the app. It seems that you are trying to view an app or a custom element which is located on top of your main page. Some elements are wrapped inside iFrames which means we (or any other recording app) do not have access to their code, and can not technically record them in the view. That does not mean they won't show, it just means they would not be presented inside a recording. In these cases, we render widgets as gray blocks. The root cause of apps not able to render iFrames is because the app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video. You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay. If we would record a video - that would make your store unusable as it would take the entire bandwidth. Thank you for your understanding and happy to answer any questions directly - support@conversionbear.com.