Sendvio: Email Marketing & SMS

I have been using this app for years, primarily for abandoned cart emails. I gotta say, the support is truly OUTSTANDING. They are very helpful and very quick about getting you whatever help you need. Call me impressed!

システムは日本語で使いやすいが、Sendvioへ直接質問する時は英語。使用者が英語OKであれば問題無し！

I have found that sendivo marketing campaign has really helped me get more orders. People love the discount code of 15% off.

Very simple to use and convenient

Good emails

I love the app! I had a little issue, but the tech support team set me straight!!

Nice and simple to use for us, useful.

terrible honestly so hard to work with.

Très bonne application

I am new to Sendvio but it has already been a gamechanger for my business. They offer numerous templates that takes the guess work out of your next marketing campaign.

This app made running my store so much easier. I can connect with the right customers and actually see the difference in sales. The tools just work, and after trying other apps, this one is by far the easiest and most reliable.

Really nice app, just wish they had products outside of shopify

So straightforward! Works well with my online boutique.

Very happy with sendvio. They've promply responded to my requests and even added some customizations. They are still less expensive than the other emial platforms and offer all the features i need for crm / email campaigns.

Great platform for sending marketing emails, more fairly priced than other apps. The marketing email builder is somewhat limiting at times, but still great for the price.

tres bon

Fantastic! Sendvio has been an incredible asset to our email marketing efforts. It's simple, intuitive, and refreshingly straightforward—perfect for any brand that has never tried a focused email marketing strategy. The seamless Shopify integration made setup a breeze, and the performance analytics are easy to understand and genuinely useful. Our campaigns and automations have delivered excellent results for a little over a year now. Highly recommend for anyone looking to grow their email marketing with clarity and confidence!

I'm a beginner with this and they have been very helpful walking me through everything!

Sarahy went above and beyond to help me when setting up Pop-Up & Welcome automation flows. I really appreciate the care, attention-to-detail, and effort here. I'm now all set-up and excited to see the result improvements from these changes. Thank you!

I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!

The best email app !!! The client service is perfect. God bless them. Fernando is a great guy. I hope the whole team working for this app becomes millionaire and have happiness in life !!!

Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.

EDIT : The team was great at fixing the issue with analytics not loading only on multiple reloads. Although it will still happen occasionally but not as often as before after they attempted to fix the data loading. I would recommend this app for someone who is just starting email remarketing and automation as it has provided me to recover revenue I've been using this app since 2016 with no issues. However, the new update was messy and some stuff is not working. I will wait for the full update to take effect before updating my review EDIT : the app is really buggy, I expect better if I am paying for a plan, the data will not load, you will need to keep refilter and sometimes it wont even load, this always happens and is annoying. You can never load the data on the first try you will need to keep reapplying it again and again and again until you can see it.

Very friendly and professional call received to help set-up the service. Great idea! Nelly was very helpful!

Great app with amazing support! They really listen to their customers and adapt quickly!

I use Sendvio for all my stores and I can't say enough great words about it! It helped us increase our revenue a lot, the app is very easy to use and their support is the best. Big thank's to Fernando!

Great support

Good costumer service :) I got the help i needed.

The app is really easy to use and the customer service is excellent! I moved to Sendvio from another email marketing app because I couldn’t template on my iPad. I ran into a templating problem with Sendvio and contacted customer service. They responded super quickly and in two days had redesigned the functionality so it worked on my iPad Air! Very impressed.

Muy atenta, paciente y un trato amable, se pudo entender con claridad todo lo explicado.

I have not completely set up the app yet but I needed some questions answered and an agent called me at the scheduled call meeting and answered the questions that I had. Appreciate it. I cannot rate the app yet since I have not started using it to see how it works. My review is solely for the customer service part of it.

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me. The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

I am working on installing this app, and i had a lot of customization questions. Their support got back right away, they call you to help and answer and help with any questions i had! Amazing customer service!

I had some preocupation to how to set up pop ups and autonated email for another countries, SARAHY called me helped me. My english is not so perfect so they speack even spanish. I highly recomend

Natelly has excellent customer service skills and really helped me out a lot! Thank you!

Great support. Thank you Nallely O.

This app is so much more user friendly than some others ive used. Setup was far easier and emails did not end up in spam for a nice change. (Reason why I chose this application) Thank you for the support @Nalley, I had around 4 issues and they were all resolved within a few minutes.

Hello, the support was amazing thanks a lot all perfect

Magnifica atención por parte de la srita. Nallely ya que me ayudó de 0 a 100 con la aplicación y la administracion para el mejor aprovechamiento de esta magnifica herramienta. recomendada 100%.Muchas gracias

Excelente y rapida atencion

Excellent email and SMS marketing application! Our company had been utilizing Omnisend for an extended period, but we found it lacking in delivering the weekly and monthly email campaigns we required. Omnisend also fell short on essential features and posed challenges in swiftly setting up campaigns.This platform not only fulfills our automation email and SMS needs but also it has all the features of Omnisend and more. What's particularly noteworthy is its rapid and straightforward campaign setup. I highly recommend both the Sendvio app and the supportive staff.

I had wonderful help from my representative today very pleased with the help I provided show helped me through the problem and went seamlessly. Thank you for your support in getting this done. Best regards, Amanda

La verdad que tienen un servicio de soporte muy bueno. Sin yo pedir, han hecho cambios que me favorecen y trabajan muy bien. Con otras apps o plataformas, tienes que ir detrás para que te atiendan y hagan algo. Esta gente te presta soporte de forma rápida y muy eficaz. Gracias

Nallely ha sido de mucha ayuda, respondió todas la preguntas que tenía. Senvío me ha parecido una excelente opción para quienes estamos empezando a hacer Ecommerce, el precio es muy asequible y tienen características muy poderosas además de que tienen un servicio al cliente espectacular, siempre ahí dispuestos a resolverte tus dudas.

I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy

Nallely O. de Sendvio a été très à l'écoute et m'a accompagné jusqu'à la fin, très professionnelle réactive et agréable ! Merci beaucoup

Great customer service. I am happy with the support they provide. It's a very good app that really help us.

I've been using this app for a while, and I'm happy with it. and I must highlight the standout feature – customer service. It's exceptional! From the moment I had a question, the support team was right there to assist me, offering friendly and prompt responses. The app is easy to use and works well for what I need. 5* Service!

I have checked many other apps and this was one of the most easy to use and efficient apps to use. Encountered a slight issue and contacted the support and Sarahy replied instantly and resolved all the issue I had. Amazing support and app

Just started using this App. Trying to find my way around it but fantastic support from Nallely. Thank you.

Looks very promising! Great customer support. I had some questions about setup and the support team was very helpful.

Sarahy is kind person and help me! thanks very much! it was fast and easy to cooperate with her about my issue

She was very helpful and informative! Thanks for importing my old data too! Plans are cheap and I like how easy everything is to use.

I'm very happy with the pop-ups and pricing of this app. The support is excellent; very responsive and they were able to develop a feature I requested.

So far so good. I'm about 48 hours in and getting to know how it works while transitioning from a different app. Support has been excellent.

Is the fist time that i use this app and i have some problem with pop-up but Sarahy was really kind with me and I want to thank her for her help.

I am just getting started on this app, the customer service receives "high marks" courteous, professional and helpful was my experience. Nallely did an excellent job! Scheduling calls to speak with a "live person" now that's superior customer service!

Great customer service, thank you:) She explained all the steps to set up properly. jjjjjjjjjjjjjjjj

I have tried a few others email marketing apps out there and this is one of the best. The user experience is straightforward to understand which makes it a very enjoyable app to use. Besides the support is very helpful and efficient when replying to messages. I definitely recommend Sendvio!

Sarahy was right there when I needed them, I didn't even have to wait a minute! SO helpful!! Thank you so much! I'm loving this app so far!

La app me parece muy util, hemos logrado recuperar varias ventas gracias a los mails prestablecidos. Solicite una llamada de soporte para aprender mas de la app y fueron super puntuales en llamarme y resolvieron todas mis dudas, ademas me ayudaron muchisimo con el desarollo de las plantillas de mis mails La recomiendo al 100%

Great App and fantastic customer service! Would highly recommend, we been using that app for years and have recovered a lot of revenue

Nallely was so friendly, excellent service! I feel so satisfied, see really helped me with my problem.

love, love, love this app! Have all features that I need for my shop have free plan included which is great for a start very responsive support, Sarahy helped me a lot with a set up! well done guys

I was having trouble trying to understand the SMS automation, so I scheduled a call and a very nice lady by the name of Nallely answered all my questions and was super helpful! I recommend asking for her when you are having trouble understanding anything with the Sendvio app.

J'ai vraiment aimé. très efficace. il m'a aidé à crée des templetes que je vais adopter pour l'envoie de mes prochain emails automatique.

amazing and easy to work with cc took care of issues asap! they resolved my issue dealing with sms marketing!

Very good customer service! Helped me a lot with a problem that I have with my domain. support calls me and was very polite and did not stop working until resolved my error.

The customer support rep I talked to was super patient, polite, professional, and helpful. Thank you!

This is a great app, I have been using it for more than a year and it has helped me capture many sales. Also the customer support from Sarahy S has been stellar!

The customer service has been fantastic when I had questions. They also mentioned part of the plan that we haven't used which I really appreciate.

Really good app and customer support!Solved all my problems at once! And the visualization is also very well.

Support has been great, The interface is pretty straightforward. I use it will all my shopify stores

Excellent app and excellent customer service. they help me to correct mistakes very kindly. I Love this app

New Starter To This App. Enjoying The Simplicity Of It. Also, Support Team Sarah Is Awesomely Helpful

Amazing support team.. really helped in finding a solution to a complicated problem.. big thumbs up

I'm using this for some time now and the functions are flawless and customer support is just excellent, thanks!

Amazingly simply and effective. I lost track of how many extra customers this has generated. Excellent app and excellent customer service. I'm actually blown away at the effectiveness and simplicity of this app. The pricing beats everyone too. Finally, the customer service is top notch.

J'avais besoin d'assistance pour mon Email marketing et leur Sarahy m'a assisté avec patience et passion, elle m'a été très utiles. J'apprécie vraiment leur service.

Good app with many mailling features. Support was very responsive and quick to help with my requests.

The customer support this app provides is second to none... very professional and patient support agents.

This app is truly AMAZING, you can recover up to 40% of your abandoned checkout, their price plan is super affordable and their support team will help you out when you need them. Highly recommended!!

Wow! This app is amazing but what makes it even better is the fantastic customer service we got from Nallely. She was so great at helping us quickly create what we needed to hit the road running. Other apps we researched were so expensive and complicated to use. We are thrilled with this app and highly recommend.

Great Customer service and good app. Very convenient functions and easy settings. Thank you Sarahy S.

Nallely Helped me to fix an issue i had through the app over the phone we were talking, she is an amazing lady and very helpful.

After having tired other plateform, this app offers all that I needed and in a cheaper price. Besides, I had a really good customer service on the phone (thank you Nallely O and Sarahy S :))

very easy to use. good help to me when ask for help. explaine clearly and fix my problem quickly. good for try

The best app I have seen on Shopify deserves more than 5 stars. I spoke with Nallely from Abandonment Protector Customer service on a phone call she called me on time. She is Friendly, Professional, and very helpful. THANK YOU

Je recommande l'application sans hésitation, le S.A.V est ultra réactif et disponible même très tard le soir : Merci Sarah.