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Stape Conversion Tracking

by Stape · launched

View in Shopify App Store ↗

Reviews (43)

★★★★★
Shopify

MISLEADING PRICING GUIDANCE The pricing page tells you to use your GA4 event count to estimate which plan you’ll need. We followed that guidance, signed up and paid a developer to set everything up - only to discover Stape was counting around 8× as many events as GA4. Support then explained that an accurate estimate requires checks in developer mode, that counts vary by page and setup, and that bots can inflate the numbers. Those limitations should be clearly explained upfront, before customers commit time and money. Our actual plan costs twice what we expected based on their own pricing guidance.

GroundedKiwi.nz · 3 months using the app
★★★★★
Shopify

Be careful when using the Stape Custom Loader via Shopify Custom Pixel. In my setup, the loader injects the Web GTM container 5–8 seconds after page load, which causes serious issues: - First page_view and session_start can be missed - Campaign parameters (gclid / utm) may be lost - Consent Mode v2 default signals are sent too late - Google reports missing ad_personalization - Attribution and remarketing performance is negatively affected Consent Mode v2 requires consent defaults to run before any Google tags initialize, which is not possible with this delayed injection. When I moved GTM back to , all consent and attribution issues disappeared. Recommendation: Load the Web GTM container in and use Shopify Custom Pixel only for checkout / purchase events. Do not rely on Custom Loader for primary container injection if you care about data quality and consent compliance

Developer reply ·

Thanks for sharing your feedback, and sorry for the trouble this caused. You’re right that there was a bug affecting Custom Loader on checkout pages, and we’ve already fixed it. If you’re willing, please try again and let us know whether everything works as expected now. Regarding consent, the app has nothing to do with consent pushes and does not influence them. If anything still isn’t working properly, please contact our support team. We’ll investigate and help you resolve it as quickly as possible.

Nobase · About 1 month using the app
★★★★★
Shopify

Be aware!! After going through the complete setup over 10x times, the performance Google Ads tracking has now completely stopped leaving me with no data! Additionally the Stape setup requires you to delete all other client based tracking pixel in order to work somehow properly. ( This Risk i was not aware of leaving me with no proper tracking system now, a total nightmare!) ->SGTM Tracking Performance is exremly fragile and the Stape system is not really user friendly unless you are a web developer. The Tracking doesnt work anymore and has been declining causing damage to my ad campaigns and my revenue for weeks. Since using Stape i loose money due to unclean tracking data and too much instability in the tracking system. ->When reaching out to support: Worst Service Ive seen so far. If you contact the support they'll reject your request immediately and avoid a feedback in clear need. The need of the customer is not heard causing frustration. They redirect you to "Stape Care" which can (maybe help) but you'll have to pay USD900 to get it done.. If a support system which is needed in case of failure and issues, wants 900USD for checking your screenshots, then this System is not build to improve or optimze the customer needs! For now, ive never been so frustrated using an app, and I canNOT recommend using it.

alamea-shop · About 2 months using the app
★★★★★
Shopify

Be careful when you cancel, they won't stop billing

Developer reply ·

Greetings, the application itself is free and is no associated with any charges. The subscription you are probably referring to can be canceled at any time in your account on stape.io

Wares for All Reasons · About 1 year using the app
★★★★★
Shopify

Custom pixel isn't working

Developer reply ·

Hello and thank you for your feedback. If you have any troubles using the app you can reach out to our support or check out the related documentation. We can assure you the custom pixel does work.

Premiere Peau · 9 days using the app
★★★★★
Shopify

Stape Server GTM is difficult to configure without technical expertise, and after multiple attempts, I was still unable to get it working. Although the app is free, I cannot recommend it based on my experience.

Proof-Reading-Service.com · 11 minutes using the app