Shopify Forms
by Shopify · launched
View in Shopify App Store ↗Reviews (741)
After installing Shopify Forms, `AMP_6d4f915888` and related Amplitude requests appeared on the website, and these requests occurred before the user provided consent via the cookie banner. How can this be resolved?
Good but limited with a maximum number of forms
The app is user-friendly but lacks advanced features. It would be great to have the ability to scale the popup's dimensions and configure a dismissal window of 14 to 30 days to improve the user experience.
Forms are not sending notifications every time a form is submitted, it is sporadic and causes us to miss requests.
On a fully black website, not being able to customize the input field colors is really frustrating and quite hard on the eyes.
Overall OK! A bit flimsy to find submissions, this should be simplified and there should be a way to delete spam or nuisance submissions. Also it should request customer to fill in both their first and last name. I'd be happy to give 5 stars in future if these issues are fixed.
Please make it possible to add pop up forms on individual sites same like its posible for inline forms...
ik vind jammer dat je de vragen niet langer kan maken of nog een extra tekstblok kan toevoegen.
Still missing a pratical way to remove not only the forms we created but the submissions the customers made as well, sometimes we just want to get a season form or for an one-shot event only, and the data stays, and you can't remove it without coding... But the app is good overall and it's free, so I guess is just a matter of time until they look into this issue.
Je l'utilise pour mon offre de rabais lors de l'inscription à mon infolettre, mais c'est impossible d'exporter les inscriptions. J'aimerais savoir combien de clients achètent après l'inscription.
Good app, but it misses the possibility to edit the roundness of corners.
Tengo un problema y es que el formulario en dispositivos IOS requiere doble tap para cerrar el formulario, lo que causa que los clientes que llegan , se vayan porque no pueden cerrar el formulario con un solo tap. Alguien sabe como se puede solucionar esto?
There is desperate need that form can be displayed not as popup but inline on the page. Using it for B2B registration and its not very intuitive folow to chase some floating button. Once closed and customer re-considers, how they can even find it again? So please add inline functionality. Also it would be great if VAT field can be used for VAT validation with VIES.
Nice and simple and directly integrates with other Shopify apps. BUT - not compatible with Shopify's own Translate & Adapt app is a HUGE miss! Not only that, our usual 3rd party translation app can't even get into to translate it. Also a huge feature missing is being able to target pop-up forms by customer segment, that seems like a simple necessity that would be easy to add.
Developer reply ·
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
So far so good except... 1.as other's have said, it takes up a lot of space (on mobile... it covers the whole screen, If I see that when I'm shopping I just leave... 2. I can't figure out a way to link to it (or duplicate it for a page to link to it from an email. (using for marketing email sign up form- but I'd like to put a link in my email signature and can't figure out how to do that I've tried googling etc but no info anywhere) Maybe there's some instructions that I'm not seeing or understanding?
Bonne application cependant la fonction de réception de mail serait bien qu'elle puisse être travaillé sous forme de formulaire client standard auquel on réponds et d'avoir un suivi sur shopify
Radio Button Issue: Currently, I am encountering difficulties when attempting to create (save) a radio button field using Japanese characters. The system does not allow me to save the field when Japanese characters are used initially. As a workaround, I have found that it is possible to create and save the field using English (alphabetical) characters first. Subsequently, I can edit the field and incorporate Japanese characters, which then allows me to save the changes. However, I have not yet thoroughly tested the functionality of this workaround to ensure it works seamlessly in all cases. CSS Styling Limitations: Additionally, it appears that CSS styling options are currently limited. This restricts my ability to fully integrate the form design with my site's branding. I understand that the development team is actively working on improvements in this area, and I am hopeful that enhanced CSS customization capabilities will be implemented soon. Thank you for your attention to these matters!!
Nice form builder with great integration to native meta fields.. but why can't I choose a specific page to include this form? I don't want my specific contact form to display on every single page.
Great app. Easy to use and setup. The size of the form on mobile is to big and fills out the entire screen. I cannot see how to change that in the settings or perhaps coding. I use Dawn theme in my shop
Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes
Yes but, no developer information or faq
Developer reply ·
Hi there, Today, forms isn't customizable via custom development. Currently all of the flexibility is available on the backend via data management, see using Flow for example (https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow) We want to improve front-end customizability, but it will be some time before we get there. - Kyle
Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..
It's OK for a very basic use especially for start ups. However disappointing that extraction of the data captured is not possible unless you install another 3rd party app which you might need to pay for.
Developer reply ·
Hi there! While exporting data directly from metaobjects (where the data is stored) is not yet possible. You can install Flow and use the "export to google sheet template" https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow. Flow is a Shopify app and is free to use. - Kyle
Good at collecting the data but to reply directly to a form you need to create a completely new email thread? and can't reply directly to the form submission email? Unless i'm wrong then happy to update review!
****UPDATING MY REVIEW**** They fixed the bug where you cannot uncheck required so updating to 3 stars. Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit. There also appears to be a bug where you cannot uncheck required for First name and Last name fields.
Developer reply ·
Hi there, thanks for sharing your feedback. We fixed the bug that was preventing you from making first name/last name fields required. Currently, adding css customizations isn't possible. This is an area we've heard feedback around and are looking at ways to improve the design flexibility of forms. For now, customizability is limited to the options in app. - Kyle
Covering many basic properties of forms functionality it does allow to collect data. But the lack of making translations to the fields or changing styling is despite of many requests in forums a bit of a statement of not listening to urgent customer needs or thinking functional scenarios completely through.
Developer reply ·
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Great idea but very slow loading, so customers bounce before form loads. Also annoying that email notifications can only go to the registered email address with shopify.
Developer reply ·
Hey, there! Thank you for taking the time to leave a review. We'd like to take a closer look at the issue you're experiencing to help us find a solution. Please feel free to visit our Help Center (https://shopify.link/WJna) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support
I want the forms app not to make it required to capture a phone number or an e-mail. Also being able to customize the css of the forms would be nice. Sometimes dropdown menu's won't open and you have to remake them again. Decent app for now but needs some updates to be great.
Developer reply ·
Hey there! Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'll be happy to pass this along to our development team for potential future implementation. - Dirk, Shopify Support
love the out of box ease of use but for more experienced users can we inject custom css to better control the design?
Developer reply ·
Hi, there. Thank you for your review! It's great to hear you're enjoying the app so far. Shopify Forms doesn't support custom coding, including custom CSS, but I can understand how this would be helpful and I'm happy to pass on your feedback! In the meantime, you can add custom CSS to your themes directly within the Online Store Theme Editor: https://shopify.link/mqxA. -Erin, Shopify Support
Great app, but it would be better if we could create a translation for different countries
Developer reply ·
Hi there. Thank you for taking the time to leave your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?
Developer reply ·
Hi, there. Thank you for reaching out. While you cannot target the font size or form size specifically, there are may style changes you can make to better match your store. Check out our official documentation here: https://shopify.link/DYAY. -Olivia, Shopify Support
Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css. Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....
Developer reply ·
Hi there, thank you for your review. We appreciate you taking the time to reach out to us and letting us know how we can improve Shopify Forms. We have added the ability to translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.
Developer reply ·
Hi, There. Thank you for taking the time to leave your review. With the Shopify Forms app you can customize it to fit your needs, check out this help doc with more information: https://shopify.link/77qV. If there is something specific you'd like included that you're not seeing any information on, please view our Shopify Help Center: https://shopify.link/WJna. You can also contact our support team through the help center if you need more assistance. -Kitana, Shopify Support
I cannot translate the Pop-up. Is there any way to do it?
Developer reply ·
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
I cannot received emails once the customer sent in a submission .
Developer reply ·
Hi, there! Thanks for your review. After a customer accepts marketing from your online store, their email address or phone number is displayed on the Customers page in your Shopify admin. You can also find these customers by opening the app in your admin, selecting one of the created forms, and click "View segment" in the top right corner. You can find more details in this help document: https://shopify.link/GDx3. Thanks again! - Greta, Shopify Support
I'd give 5 stars if it would send me an email with customer-submitted info. Now you have to check manually the forms app. Might need to change to another app just because of that.
Please add URL redirects after form submissions! And provide more options to embed the form and add/delete the landing page.
There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option. As a minor improvement, it would be nice to be able to change the font size of the labels. Other than that, it works well!
For us it is almost close to perfect. I works perfectly fine and we get tons of new newsletter subscribers. There is only 1 critical thing that is missing. You can use the pop-up to get new newsletter subscribers. But when you have an internationalized website Shopify already knows in which market the customer is shopping because of Geolocation. It would be perfect if it could give the language in the customer account while the customer subscribes to the newsletter. Because then I can also send them newsletters in their language. It is possible to create a extra input field. But we al know, the more input fields the lower the conversion.
Bitte liebes Shopify Team: Arbeitet endlich an Features und Fixes... Es kann nicht sein, dass die Form 100 Mal aufpoppt (exit intent), wenn der Kunde es schon geschlossen hat!
Can you please add an option of an embedded/in-line form, not as a popup. Also, a form that opens up when a customer clicks on "sign up" or "get" button.
Yeah, it's a good start, but I'd also welcome multilang support as well as more granular control over the form's behavior. It would be great if the popup/teaser (whatever you've configured) wouldn't pop up for the rest of a session anymore after clicking the X button - so at least session persistence for visitors' wish to close it and not be bugged again. Other than that, it does what it's supposed to do, but some more tuning would be great.
Hat einige Tage gut funktioniert und nun hat uns glücklicherweise aber natürlich auch zu unserem Ärger eine Kundin (mittlerweile weitere) darauf aufmerksam gemacht dass man sich nicht anmelden kann. Eine Eintragung sei nicht möglich und wenn doch dann kommt keine E-Mail. Daher nur drei Sterne! App aktuell deaktiviert.