SMSGo: Abandoned Cart Recovery
by Zegsu Software Solutions LLP · launched
View in Shopify App Store ↗Reviews (28)
Great service, great ROI, this app is a no brainer!!!
The phone number I applied for cannot receive text messages at all, and I haven't received any response from their customer service either.
We do not recommend this app. It sends SMS marketing messages to customers who did not give consent, which creates serious legal and compliance risks for our business. We contacted customer support at least 5 times about this issue. Each time, they assured us it was fixed. It was not. The problem happened again. This is extremely unreliable, both the app and the customer service. If you care about compliance and protecting your business, stay away. EDIT after their review reply: I kept testing their app while they continuously spammed my mail with several weekly requests to update my review. Once they replied here, they stopped completely offering customer service, confirming once again how unserious and unreliable this app is. Other issues that surfaced and they did not address (as they completely stopped offering support) are: - SMS get sent without the customer's name, even if the customer's name is available. - SMS fail to send with no reason, but the money still gets taken from your balance. So, once again, really stay away from this app.
Developer reply ·
Hi Stefano, Thank you for your feedback. We understand your concerns and agree that SMS marketing consent compliance is critically important. When you first reported this issue, our team immediately investigated and identified a flaw in how consent data from Shopify was being interpreted. Unfortunately, while we initially believed the problem had been resolved, a deployment oversight meant the corrected logic was not fully active in production. We acknowledge that this led to repeated incidents and understandably damaged your confidence in our app. Once the root cause was fully identified, we deployed a permanent fix that validates explicit SMS marketing consent before any SMS is sent. We also added additional safeguards and monitoring to prevent similar issues from recurring. Following the fix, we continued working with you on subsequent questions and edge cases, including consent validation, abandoned cart triggers, customer data synchronization, and SMS delivery behavior. In your later correspondence, you confirmed that the consent issue appeared to be resolved and that the app was functioning correctly again. We sincerely regret the frustration and inconvenience this situation caused. Compliance and merchant trust are priorities for us, and we have used your feedback to improve both our product and our internal release processes. Thank you for giving us the opportunity to investigate and address these issues. — Team Zegsu
great service and app too 10% conversion rate perfect extra money
not recommended. App doens't work for loads of countries. Cost per sms is also very expensive. cs replies once every week, so unable to fix things or ask questions when you need help. Added 30usd as credit, can't get our money back. BAD Edit: Customer support response time was very very slow. But after my review, THEY suddenly took the initiative, and responded very fast. A bit dissapointed it had to go like this. About the app: it is very basic. It works, and is easy to install. So if you're a beginner and don't want to spend too much time on this, it is a okay choice. However its also quite expensive. 50 cent for 1 sms is a lot imo.
Developer reply ·
Hi, We’re sorry to hear about your experience, and we’d really like the opportunity to resolve this for you. We responded to your queries via email and are happy to help you configure the app so it works correctly for your country and use case. In many cases, issues like this are simply configuration-related and can be resolved quickly with our guidance. Regarding the credit you added, we absolutely do not intend to keep funds from customers who are unable to use the service. Refunds are available, and we’re happy to process one if the app doesn’t meet your needs. It seems this may have been a misunderstanding, and we’d appreciate the chance to assist you directly. Please check your email for our reply or reach out to us again so we can either help you get everything working or arrange the refund. Best regards, SMSGo Support Team
Good support by Arpit and he resolved all my queries with patience.
I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!
Developer reply ·
Thank you for your review. We are glad to know that you are having a good experience with our SMSGo app. We wish you all the success in your business. Stay safe, Arpit Team Zegsu
Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part.
Really good app for SMS marketing and cart recovery. I think it's time for them to expand by adding advanced workflows (i.e. Shopify Workflows, Klayvio Flows, Omnisend Automations, etc...) and incorporating a full suite of SMS marketing functions. Overall, would definitely recommend it.
Developer reply ·
Thank you so much for your review. We have duly noted your feedback and we will be working hard to add these features in the coming months. We wish you all the success in your business. Thanks Arpit Team Zegsu
I use Drip as my abandoned cart email tool and I have really solid results for conversions. Then I started to notice I was getting more and more people that would abandon, but I didn't have an email address....but I did have a phone number. That problem, lead me to this app. I am going to tell you right now, just get this app. It is that simple. If you need more details, read on. I downloaded the app, and had it up and running in less than 10 minutes--that did include my customization. I set it up with 2 text messages. The first text message goes out 10 minutes after a cart is abandoned and offers a 10% discount code (that I can track),. The second goes out 24-hours later and offers free shipping. In the two weeks that I have been using this, I have converted 5 orders for a grand total of $508 in FOUND MONEY. The app suggests that you turn off the email part, but I am comfortable using both Drip and this for my abandons.... Oh, and did I mention it is cheap? The cost for a text message is dirt cheap. I added $10 and think that will last me a good long time. If you are looking for a cart abandonment tool that can send text messages...this is it.
Developer reply ·
Hello David, Thank you so much for this amazing feedback. This is the best Christmas gift that we could have ever asked for! We are thrilled to know that SMSGo is adding value to your store and helping you recover lost sales. We promise to keep working hard, keep on improving our app, and adding more features in order to provide a WOW service to you, always. Wish you a merry Christmas and a very happy new year 2022! Stays safe, Arpit Team Zegsu
For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.
Developer reply ·
Dear Decorfaure Team, First of all, we want to apologize for the inconvenience caused to you. Customer satisfaction is our top priority and we strive hard for it. Regarding your query, we have been having an email communication through Ticket#641613. If you check your inbox, you will see that we have answered all your queries. This ticket was created by you after clicking on the 'support' tab that we have on our app's dashboard. Regarding our team being unresponsive, we just found out that you have been replying to the automated emails sent to you regarding balance updates and welcome emails. Please note that this mailbox is not monitored as this is not a support mailbox. If you use the support tab on our app dashboard, we get back to you within a few minutes. Unfortunately, since you did not use this feature, your email landed in the spam folder, hence our team did not get in touch with you. Regarding the shipping notifications, we can see that it is disabled on your app dashboard. Can you help us with some phone numbers and SMS details that were sent to your customers, please? Until you explicitly enable this feature from the 'notification tab' this feature remains disabled. We have verified the SMS logs and we do not see any order notification being sent from your account. That being said, we are an ethical business and we take customer feedback very seriously. Please do not worry about the funds as it will be credited back to your account after we assess the situation. We have sent you an email, please check it out and we promise to make this right. Thanks Arpit Team Zegsu
Works great and help is always close by when you need it! The personalization and quick setup is wonderful! Thanks!
Developer reply ·
Thank you for your review. We are thrilled to know that our SMSGo app is adding value to your store. We would also like to thank you for sharing your valuable feedback due to which we were able to improve our app. Wishing you all the success in your business. Stay Safe, Arpit Team Zegsu
We highly recommend this app to Shopify India merchants. Easy to set up and use. No issues so far. Great!
Developer reply ·
Thank you for your review. We are glad to know that you are having a good experience with our SMSGo - Abandoned Cart Recovery app. We wish you all the success in your business. Stay safe, Arpit Team Zegsu
OMG I CANNOT BELIEVE..... I just installed this app to check out. All my Abandon carts recovered in 30min. LOVE LOVE LOVE
Developer reply ·
Thank you for your review. We are glad to know that SMSGo is helping you recover abandoned carts on autopilot! We wish you all the success in your business. Stay safe, Arpit Team Zegsu
This app saved me! I needed an app to send my customers a payment confirmation when I manually marked their orders paid. They were very helpful and made it possible!!! loooove this app! NO MONTHLY CHARGE!
Developer reply ·
Thank you for your review. We are glad that you provided us with your unique use case and implementing this feature has only made our app better for all our merchants. We wish you all the success in your business. Stay safe, Arpit Team Zegsu
Im happy with the app!! :) Improve my conversion rate, templates are easy to do/change, customers like the experience, i recommend this app!! Thanks :)
Best cart recovery app - period. Their customer support is excellent and I'm in love with the analytics dashboard.
I have only been using this abandoned cart recovery app for a week and my ROI has been 20000%! This is the best Shopify app for merchants looking to increase their revenue without putting in any additional effort.
