Decorfaure
Australia
Reviews (7)
Its a good app and does its job well. Customer support is also helpful
App doesn't do anything and support is non existent! Don't bother with this app as it won't do anything and you won't get any support either. Waste of time!
Developer reply ·
We're truly sorry to hear that our app isn't compatible with your theme and that you've had difficulties reaching our support team.
Great app and amazing customer service. Highly recommend.
The app didn't work at all. There is no option for chat with support or anything so sent an email but no reply. Pretty poor service. Uninstalled!
Developer reply ·
Hi, Thank you for your feedback! We can set up our app on your store's unpublished theme. I confirmed with the technical team that we(shopify@mlveda.com) only need access to these 3 permissions. i) Manage and Install apps and channels ii) Themes iii) Edit theme code Please click on this link to add our app- https://apps.shopify.com/recently-viewed-products Let me know once you add the app and accept the collaborator access request. We are extremely eager to assist you. Best Regards, Sonali, Customer Success Lead| MLVeda
For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.
Developer reply ·
Dear Decorfaure Team, First of all, we want to apologize for the inconvenience caused to you. Customer satisfaction is our top priority and we strive hard for it. Regarding your query, we have been having an email communication through Ticket#641613. If you check your inbox, you will see that we have answered all your queries. This ticket was created by you after clicking on the 'support' tab that we have on our app's dashboard. Regarding our team being unresponsive, we just found out that you have been replying to the automated emails sent to you regarding balance updates and welcome emails. Please note that this mailbox is not monitored as this is not a support mailbox. If you use the support tab on our app dashboard, we get back to you within a few minutes. Unfortunately, since you did not use this feature, your email landed in the spam folder, hence our team did not get in touch with you. Regarding the shipping notifications, we can see that it is disabled on your app dashboard. Can you help us with some phone numbers and SMS details that were sent to your customers, please? Until you explicitly enable this feature from the 'notification tab' this feature remains disabled. We have verified the SMS logs and we do not see any order notification being sent from your account. That being said, we are an ethical business and we take customer feedback very seriously. Please do not worry about the funds as it will be credited back to your account after we assess the situation. We have sent you an email, please check it out and we promise to make this right. Thanks Arpit Team Zegsu
Must have app if you are dealing with multi currencies and on top that its free! Very simple setup and works really well.
This is an amazing free app and their customer service is wonderful! A must have for any eCommerce store if you want to increase revenue!
