SplitOrder
by Mercantile Apps · launched
View in Shopify App Store ↗Reviews (39)
It works fine to split orders but there are some pretty annoying side effects. I wouldn't recommend using a tool like this if you can avoid it and work within Shopify Fulfilment Locations instead. - Any order created by Split Order cannot be edited at all - If customers go the current status of their orders they show as "refunded" which is confusing / concerning for customers - Inflates sales in Shopify Analytics. I thought it would only inflate Gross Revenue and Returns but it also inflates Net Revenue. Basically all your data becomes a mess that you have to build custom reports to find the truth.
SplitOrder saves our team a lot of time on manual labor needed to manage our drop ship vendor shipments. Allowing us to split the order into multiple orders allows us to automate our purchase orders to our vendors without needing our shipping team to separate the self-fulfilled from drop ship items in our WMS system. Jesse is extremely helpful and a creative problem solver who helped diagnose an issue with split orders and our returns portal. Such a HUGE help!
Always worked fine. Now however the orders aren't split to the by shopify assigned location. This makes the app basically useless because it just splits to locations without stock. Messaging support doesn't work because they don't come with a fix. It has been almost 2 months of manually adjusting orders.
FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks Hi, We are glad to help out via our main support email: service@mercantileapps.com) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time. Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!
The app works great. Splits the orders to the 3PLs we require. Easy to setup and good support.
App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.
Our experience with this app was extremely pleasant. We need to use this app to help separate some of our orders that included some pre-ordered products. Hi Garden Answer, Would love to help, though to be honest I think what your referring to isn't us at SplitOrder, as we don't touch (inadvertently or in-app) the continue selling when out of stock setting?? As to any unexpected behavior, if you were interested in re-downloading the App for another try. We could then address any conflict or suggest a work-around, as while our options are quite vast, splitting orders does have a lot of moving parts, especially with 3rd parties and unique workflows.
SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation. I can't recommend SplitOrder enough!
With multiple warehouse locations in the country, the SplitOrder app has made allocating items to a specific fulfillment warehouse easy. I love how this app allows you to split orders by product SKU, location, etc, or a combination of each feature. With this app, we're no longer limited to just one fulfillment location with all of our inventory. It reduces your shipping cost significantly and transit time to your customers.
The app itself is great but the pricing is out of this world. We pay 49$ plan because we need about 150-200 orders split per month (at most.) Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split. Hi Senkels - thank you for your review. We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit). We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page. I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!
This is the best app! Accurately splits orders based on various criteria. Easy to set up and the absolute best support of any app we use in our Shopify store. This app has saved us tons of labor and increased our efficiency ten-fold.
I would like to say that SplitOrder was the only app that could help us solve our use case and namely to split combined orders when immediate delivery + pre-order articles were bought together. We appreciate all the support we have got from Jesse, it made the setup so easy to grasp and ultimately, solve our problem. Thank you, we highly recommend your app!
This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear. Hi Malta, thanks for your feedback and happy holidays I'm sorry, We had 10 email exchanges on some specifics 6 months back - where we assumed everything was ok as we haven't heard back from you since (our main support email is: service@mercantileapps.com) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there is a nuance in the way Shopify reports against the items removed from an original order for split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
We have a subscription service which customers purchase multiple boxes in one order that need to be split. Since Shopify doesn't have the option to split items in an order, we came across this app and it has been a huge help. Customer support is great as they helped to set up a service that would work for our business. Thanks!
SplitOrder truly helps us when we were in a bind and out of options. The app was super easy to use, and it helped solve our problem. Their Customer Service team is so helpful and patient.
SplitOrder does everything it claims to do -- splits orders based on any criteria you provide. Being able to split directly within ShipStation is a huge bonus. This has been a major time-saver for us. The support is incredible as well. Buy with confidence.
SplitOrder app is exactly what we needed. It's a pretty simple app with easy settings. We started doing splits manually at first to get familiar with the app and address any questions before we set everything to be automated. They were very responsive to our emails and we worked through any issues. We are now using the automated feature and it's been smooth sailing.
Hi team! please reach out to us nithis@sweetkaramcoffee.in. We are facing an issue in split the order using tags. It is not working as expected. Please help us! Hi Sweet Karam, I'm sorry, when you emailed us about this, you then said "please ignore the above email. It is working now" Anyway, if you could email us with some specifics, we would be more then happy to help!
The app is not too over complicated and is very easy to use. But, just like everything that is under development for improvements there were a few bumps we faced on the way which were address promptly.
I am a wholesaler and this order saves the day! Customer service is top notch. Once I got thru the first few orders and learned how to best set up for my business it has been a huge time saver.
This app is exactly what we needed and simple enough that it doesn't overcomplicate things. We needed to split orders from pre-sale products so that we could fulfil pre-orders at a later date. After following the setup instructions myself, I tested it and it did exactly what we wanted with a few little extra handy features that i didn't realise I would want, but which made the whole app even better. Highly recommend!
The creators of SplitOrder are brilliant geniuses! They made it possible to streamline our business processes from manual to automated. We sell subscription and one-time boxes. These products often ship on different dates. One time boxes ship right away. Subscription products ship on a specific day each month. Orders with subscription and one time products need to be split into separate orders so they can be fulfilled at the right time. When I tested SplitOrder, it didn't originally split orders for our use case, so THEY BUILT THE FUNCTIONALITY! I was floored by the service they provided. Top notch! SplitOrder now works perfectly. Thank you, Jesse and team, for everything!
This app provided the solution we needed to split shipments in Shipstation so that each shipment only contained one SKU, saving our fulfillment team time from having to split shipments manually. Their support team was also very helpful with getting this setup properly!
Our store had several integrations that were going to be impacted by the deprecation of the Shopify fulfillment API. The SplitOrder app was almost the perfect solution to our problems. After contacting Mercantile Solutions, they were able to enhance the existing SplitOrder app to meet our requirements. Saving us a lot of time and money. Thanks for your help Mercantile Solutions!
This app installed an issue I was experiencing with taking pre-orders. The app performs amazingly well for my needs and the team has been super quick to answer any questions. Definitely recommend!
We use this app to split orders for fulfillment. The app works great for our needs. The team was so quick to respond and enable functionality into the app that would optimize our use case. Really appreciate the quick response and flexibility! Using this app will save us a lot of time and manual effort.
The team really helped us out and put in the effort to help set everything up! We're now able to have all of our multiple orders split in the courier side to avoid having to manually process and the fulfill any orders. It's an absolutely amazing app and has given me more time to focus on other things in my day!
The instructions were easy to understand and implement on our Shopify store. Working well so far with ShipStation too!
For over two years we have been wanting to have an app that split orders automatically for our pre-orders - Shipstation does not have this feature, though customers have been asking them for this for over a decade. I thought we were going to have to develop our own app, but I decided to check on the app store recently and found SplitOrder! The app is easy to install, and if I had any issue the customer service was quick to respond and help me get it installed! They even took an Idea that I had and implemented it immediately! Really great to finally have a solution to this problem.
I used this app to split different types of Shopify line items into their own orders based on tags. For example: preorder products were split from non-preorder products into two orders. Order-level tags were created and a "-BACKORDER" suffix was added to the split order :). Might I add, this is all done instantly after an order gets placed and before other processes get involved which is very nice. I really like how the team was very quick to work with us to accomplish our individual needs. After months of use, I cannot complain about anything. Thank you!
