Maltashopper.com

We used Gorgias for just over a year after they gave us a good offer that pulled us away from Richpanel. Then they launched their shopping AI agent and refused to allow us to remain on the same deal if we INCREASED our business with them. At that point we knew that they wouldn't allow us to grow without penalising us so we started looking elsewhere. Found Commslayer and I must say I have been very impressed with their product in the past 2 months that we've used it. Their AI agent is light years ahead of Gorgias and it's clear that they write software with their users in mind. I really hope they keep things this way.

Everything works fine with Returns Prime. The system is easy to use and does exactly what it’s supposed to do. Customer service is very responsive — they reply quickly and genuinely help with solving any problems. Overall, a smooth and reliable experience.

Our experience with this app has been very good. Their assistance in getting us set up was very good and exceeded our expectations. Otilia is a pleasure to work with and really cares about setting you up to succeed. A breath of fresh air compared to some other apps that take ages to respond to any question. Highly recommended.

Flare has streamlined our delivery process through automation, improving the customer experience while also reducing the need for manual work from our customer care team. This has allowed them to focus on new, more valuable tasks. Would definitely recommend

Very powerful app and excellent support whenever we encountered a problem. I think their pricing is a bit on the high side for the higher level, but otherwise, I'm quite happy.

It's a great app, and lovely support from Jacinda!

The app works very well and the Ben gives excellent support. Recommended.

We moved away from Klaviyo after they changed their pricing plans and I must say I don't miss Klaviyo at all. This app is extremely well integrated to Shopify and I like how closely knit they are. Excellent support, it's so nice to talk to real people instead of being limited to a chat that you have to wait ages for.

Update: We downgraded our review because after uninstalling the app and reinstalling a few months later we found that the developer had not deleted any of our data and had retained the links to our Google Search Console account. We consider this a serious breach of our data. ***** We tried a few SEO apps. To be fair, most did a decent jobs. Tapita does an excellent job of optimising your speed and greatly improving your GTmetrix results. Helpful customer care too. **

Very powerful app and excellent support.

Without a doubt, this is currently the best AI chatbot for the cost. Their support is excellent and they constantly add new features. Highly recommended.

The app meets our needs, it performs well and support is kind and fast.

This app has been a game changer for us since all our suppliers are French or Italian and therefore we had to translate thousands (our store has 80k products) of titles, descriptions etc. The owner has been very helpful and open to our suggestions. By far the best app to use if you have translations that need to be done regularly as you add products.

This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear. Hi Malta, thanks for your feedback and happy holidays I'm sorry, We had 10 email exchanges on some specifics 6 months back - where we assumed everything was ok as we haven't heard back from you since (our main support email is: service@mercantileapps.com) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there is a nuance in the way Shopify reports against the items removed from an original order for split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!

The app is very useful and the support is exceptional. Excellent value for money for an important pillar of your e-commerce business.

Very good app. With a few improvements, it will be a must-have.

Very good app that is however let down by mediocre support. When they get round to replying, they resolve the issue, but that can take days. If your business - like ours - requires rapid inventory updates then you need proper support. Looking for alternatives.

Very happy with this app. Very flexible and hey, it's free! The support is awesome!

Very useful app that allows you to project a much more professional image and keep all your documents on brand. Very helpful support too.

Very good value for money. A bit weak on the merchandising and statistics side. If they improve this part of the app and introduce some AI driven features without putting the price into space, they would be the number one search app for Shopify stores.

Fantastic app that just works so well. Support is excellent and very friendly. I recommend this app!

The app has been improving and now it is a very solid solution to monitor competitor URLs and price match based on a number of rules. It's become an important part of our Tech Stack. Paul gives excellent support.

Does the job well. You can't beat FREE for price either! It's good for consumers to know that your pricing is genuine.

Nice app with some powerful functionality. Very responsive support. I like the various options that you have to target your various funnels.

Great app that collects valuable feedback and brings customers back. Would help if they added the possibility for customers to rate the shop (website) as well as the products.

Totally flabbergasted by the owners of this app. First we are promised API access at their lowest tier. Then they say "no, you need to pay an extra $6000 a year for API". We say ok no API and then they refuse to service us teling us that "our attitude is not right". Absolutely disgusted. Stay well away.