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Tapita GEO Studio & AI Blog

by Tapita

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Reviews (485)

★★★★★
Shopify

i've been using this app for about a month and a half now and i have to say that my experience has not been good. the customer support is excellent and they do fix everything within several days but i've been blogging every week and every other week there are a number of issues that need to be fixed. it really slows down my work flow and wastes my time when i have used my credits to generate a blog post and then discover there several issues that i have to contact support about. i.e. text not showing up correctly, paragraphs running together, social media buttons not functioning correctly or showing up in the middle of the page when trying to edit. these are only a few examples out of many i've experienced. then i have to wait several days for them to be fixed before i can properly edit the post and share to social media. so it interrupts my work flow. i'm bummed because i really like the features of the app but i'm afraid i'm going to have to find an alternative. Thank you for sharing this feedback, and we’re truly sorry for the interruptions you experienced. We understand how frustrating it is to spend credits generating a post and then have formatting or editing issues slow down your workflow. The issues you reported — including text display problems, paragraphs running together, and social media buttons not functioning correctly or appearing in the wrong place while editing — have now been fixed. We’ve also made additional improvements and checks to help prevent these types of problems from happening again. We really appreciate that you recognized our support team, and we’re sorry the app did not feel reliable enough for your weekly blogging workflow at the time. If you’re open to giving it another try, we’d be happy to review your setup, make sure everything is working smoothly, and help restore any credits affected by these issues. Thank you again for helping us improve the app. Your feedback has directly led to fixes that should make the experience much smoother going forward. Best regards, Tapita Team

5th Element Yoga Jewelry · 16 days using the app
★★★★★
Shopify

After uninstalling this app. It has left garbage files all over my theme. avoid

Developer reply ·

Hi there, We sincerely apologize for the inconvenience you experienced after uninstalling our app. When the app is removed, there are some files that need to be manually deleted. This is because, after uninstallation, the app no longer has permission to edit your theme code to fully remove all remaining code. Because of that reason, all page builder apps left some code after uninstall, not just our app. Please rest assured that any code left on your website is already disconnected from our servers and is completely safe. We have a step-by-step guide available to help you remove the remaining code. Alternatively, you can contact our support team, and we’ll be happy to assist you with the removal process. https://tapita0.zohodesk.com/portal/en/kb/articles/completely-remove-tapita-from-your-shopify-store Thank you for your understanding. We’re here to help with any further questions or support you may need. Best regards,

Rocksolid Audio · 42 minutes using the app
★★★★★
Shopify

Updated: OMG! Do not install this app! You will be hounded, badgered, antagonized, and emailed incessantly. It will not stop despite asking them to stop. You've been warned Installed this app and discovered in less than 15 minutes that it wouldn't work for me - used the Shopify uninstaller to remove. App left a ton of files and mods in my theme files. I left a not-good review. In less than two days I've received over ten emails in increasing aggressiveness and two phone calls (went to message) in the middle of the night. Apparently there is a prescribed way that I'm supposed to uninstall. >>Note that if the description about the app had been complete I would never have installed in the first place. >>If the description had been complete and stated "please use guide to uninstall" I would have used the method. But no. After email #10 saying I should use the guide. I replied "I'm busy, I'll get to it." And now email #11 from Tapita saying no, not good enough, get to it now, give us access to your store. No freekin' way would I ever give these guys access! I've downgraded my review to the lowest number of stars possible. I'm sure the app works fine for some things but beware if you ever need to uninstall. You will be hounded.

Developer reply ·

Hi, This is Keenan from Tapita again. I apologize for the fact that you did not know that there was a guide for the uninstallation. Max and I (both Tapita founders) did reach out with our personal emails twice using the same thread since we care deeply about our users' experiences. A 2 star review means a failure, and we tend to be relentless toward failure, meaning we will do everything that we can to help our customers. We reacted immediately when we saw the review, and I apologize if our actions were seen as aggressive. Usually this takes 2 minutes to get done if the customer reaches out, so the fact that the review came out of nowhere actually worried us and we acted immediately. We get hundreds of uninstalls each week, and we understand the product is not for everyone, even though it is our dream for Tapita. So No, we will not bother anyone that uninstalls. We do send out a couple of emails if the user leaves a comment, but we simply do not have the resources to personally reach out to all of them. Your case was completely different as the bad review can create a fault image toward our support and product. Again, this is just a total misunderstanding of something that can be done within minutes. I believe you are working extremely hard, as does the team here at Tapita. You wouldn't say no if, for example, you know you can help your customer, right? I hope your uninstallation has been resolved. If not please hop on chat and we should get that done for you in now time. Regards, Keenan

Red Beauty Textiles · 7 minutes using the app