by Meta · launched
View in Shopify App Store ↗Reviews (882)
It works very well, only for a gifting business, we would not like to send a confirmation message to the recipient, if Meta could at one point be able to differentiate between "message sent to shipper" and "message send to recipient", then I would rate the app 5star
Buenos opciones para notificaciones a los cliente pero les falta mas ajustes de herramientas para poder dar respuestas automaticas
In order management it is missing an option to send a message for local pick up. Something like - Your order #1234 is ready to be picked up at this and this location + opening hours. Currently it sends a message that says "Your order has been shipped", which customers find confusing.
It has been good so far. We have just started using it so its too soon to tell.
Bien, pero no puedo gestionar la hora de envios de los mensajes y clientes se quejan de que les llega a horas de madrugada. Está en time zone MADRID / ESP pero aún así algo pasa y no veo la opción de QUIET HOURS o algo parecido. Gracias!
La usiamo da poco ma devo dire che siamo molto soddisfatti, i clienti ci ricontattano spesso su whatsapp per informazioni o assistenza e devo dire che è molto meglio delle email per questo. Metto 4 stelle solo perchè sarebbe perfetto poter integrare (anche a pagamento) la possibilità di usare i modelli di Whatsapp Manager, sia per il marketing che per info ordini ecc.
Developer reply ·
Ciao, Grazie per aver provato la nostra app, siamo felici che si stia rivelando utile. Apprezziamo anche il tuo feedback. Ti farà piacere sapere che abbiamo appena lanciato la personalizzazione dei messaggi. Ora puoi modificare i modelli dei messaggi (direttamente nell'app) per adattarli al tuo brand. Cordiali saluti, Il Team di WhatsApp Business
It's a very useful automation service, but sometimes i face some issues in whatsapp application on phone, which is the customer number shown as unknown user which make some conflict, and the message which is contain the order details always doesn't appear while shown as this message may take a while, i already sent to whatsapp support and no one could fix my issue
Developer reply ·
Hi there, thanks for your feedback. We’re sorry about the issues with customer numbers showing as “unknown” and order details not rendering properly. Please click "Get support" in the app so we can help investigate. Best, The WhatsApp Team
It is very strict with the phone numbers and everyone can see your chats business or personal
Foi fácil configurar, e funciona bem. Porém, não é possível editar os textos das mensagens e estão todos em português de Portugal, o que gera algumas diferenças para os brasileiros. Seria bom se tivesse uma maior gama de personalizações para cada loja.
Developer reply ·
Olá, Lançamos a personalização de mensagens. Agora você pode editar as mensagens (diretamente no app) para combinar com a sua marca! Obrigado por experimentar nosso app e pelo seu feedback detalhado. Atenciosamente, A Equipe do WhatsApp Business
i have installed this but iam a bit confused since i am sending whatsapp on order confirmation there is no optin from user will this result in my account being banned
Faltan más opciones de configuración
Developer reply ·
ACTUALIZACIÓN: ¡Ahora puedes personalizar los mensajes para que coincidan con la voz de tu marca! Estamos trabajando arduamente para hacer más mejoras en la aplicación. Gracias nuevamente por tus comentarios. Hola, Gracias por tus comentarios y por usar la aplicación! Te escuchamos y estamos trabajando activamente para que la aplicación sea más flexible y personalizable. Además, recientemente lanzamos nuevos eventos de pedidos y formatos de mensajes enriquecidos que son más atractivos y visuales. Gracias nuevamente por usar la aplicación y por ayudarnos a mejorarla. Saludos, El equipo de WhatsApp
Buenas siento que le falta un poquito más, porque no programar también los estados, así como Facebook e Instagram.
I'm giving it a 4 just because it is so much pain killer, make all the 3rd party useless and saves a lot of money. unfortunately, unable to edit the messages is a really blocker! they must add this feature ASAP, also adding few more events.
Developer reply ·
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback. Hi there, Thank you for your feedback and for highlighting the value the app brings to your business. We hear you on the need for message editing and additional event support. We even just launched a new and improved message format for order updates, as well as several new events, and we hope that you will try them out! If you have specific event types or customization needs, please let us know, as we’d love to hear more. Best, The WhatsApp Team
Good but missing some features, most importantly is to be able to customize messages and use custom message templates
Developer reply ·
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback. Hi there, Thank you for your feedback and for using our app. We understand how important it is to have customizable messages and templates. We’re actively working on adding more flexibility and customization options based on user feedback like yours, and we have recently launched a new message format specifically for order updates. We hope you give it a try, and please let us know if there are specific features you’d like to see. Best, The WhatsApp Team
