by Meta · launched
View in Shopify App Store ↗Reviews (884)
la pagina manda por defecto el mensaje, no el personalizado que seleccione
even after successful integration and successful configuration, order updates messages are not getting delivered despite OPT-In by customers. Also no tech support is available ti resolve the issue
The WhatsApp for Shopify app stopped sending order notifications without any changes on my side. When I investigated, I found that the app had silently lost its connection to my WhatsApp Business Account — the partner sharing between my account and the app was gone, with no notification or explanation. My phone number is set up using Meta's own Coexistence feature, which is specifically designed to allow a number to work on both the WhatsApp Business mobile app and a business platform like this one, simultaneously. Despite this being a supported Meta feature, the app flagged my number as 'Ineligible' when I tried to reconnect, essentially locking me out. Trying to manually restore the connection in Meta Business Manager fails silently with 'Unable to assign assets'. There is no way to fix this from either the Shopify side or the Meta side without a technical escalation that merchants have no direct access to. The result is that a core feature of the app — automated order notifications — simply stops working, with no warning, no fix available to the merchant, and no clear customer support path. For a business relying on this for customer communication, that's a serious reliability problem. In other words, they failed miserably exactly at the feature they say they support: the Coexistance feature. With no way to restore or fix the problem. The support is non-existent. META Business Suite, Whatsapp, or Whatsapp Business - none can offer any help with that despite contacting them all. The hoops and loops you have to go through to verify a damn phone number are beyond belief. It's as if you're doing such an important thing as the Moon Landing - that many security features it has around that, which eventually, inevitably, fail. I just don't understand their obsession with having to use a phone number in one place only, and when they attempted a Coexistance feature (so you can use the number across different apps), it failed miserably. The app is now dead, sitting there idle, not doing anything. I'll have to uninstall it if nobody from customer support replies. It's been many days already and nobody replied to the Support message I sent here.
no tags added to shopify, no buttons to confirm or cancel order, in preview its mentioned to share product pic with msg but didn't shared.
Not able to connect whatsapp, its saying Something went wrong. Please try again or contact support.
Marketing Opt-in is not working, Its only subscribed to SMS but its not subscribed to whatsapp even though customer agree to the consent
Hi, I want to connect your app with my Shopify store for order confirmation. Everything is already set up, but the tags are not showing in the Shopify Orders section. I want to see which customers have confirmed their orders and which customers have cancelled them. I also contacted WhatsApp support, but I haven’t received any response. I hope you can help me with this issue and guide me on how to fix it. Thank you.
there error with out reference number and I don't what's the problem
Developer reply ·
Hello there, Thanks for trying our app. We're sorry you're running into an issue. Can you please contact support ("Get Support" in the app) so we can triage and provide assistance? Best, The WhatsApp Business Team
The “Use the product image from each order” feature is not working correctly. When this option is enabled, the actual product image from the Shopify order is not displayed in the WhatsApp message. Instead, it only shows a generic placeholder image. This is an important feature for our workflow, since customers should be able to immediately identify the product associated with their order. Please investigate and fix this issue. The option is available and can be enabled, but it currently does not work as expected.
Developer reply ·
Hello there, Thank you for trying our app and for your feedback. We are sorry this is happening and will investigate promptly. Can you please contact support ("Get Support" in the app) so we can triage & provide direct support? A note on what you're seeing: when we are unable to retrieve the product image, we fallback to a generic image to make sure that your message is sent and the sale opportunity is preserved. We will look into why the product image could not be retireved. Best, The WhatsApp Business Team
No muestra las plantillas que yo edito y tampoco en el idioma que selecciono
Developer reply ·
Hola, Lamentamos que esto no esté funcionando como deseas. Por favor, contacta a soporte (en la aplicación) para que podamos ayudarte a resolver este problema. Saludos, El equipo de WhatsApp
The app is not working, and I've messages their support team but they never respond!
Developer reply ·
Hi there, We've received your support inquiry and are actively working on a resolution. Please check the thread for updates. We appreciate your patience and feedback. Best Regards, The WhatsApp Team
Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.
Developer reply ·
Hi there, Thank you for the feedback and we're sorry for the trouble contacting support. Can you please try contacting WhatsApp for Shopify support? You can do so by opening WhatsApp in the Shopify Admin -> clicking the three dot menu in top right corner -> clicking "Get support". We would be happy to assist. Best Regards, The WhatsApp Team
when i tried to customize the preset template, product_image got disappeard
Developer reply ·
Hi there, Thanks for trying the new message customization feature that lets you customize nessage tenplates to match your brand. The feature already allows for custom images on customized templates. Based, on your feedback, we have updated it to also allow combining default product images with a customized template. Please check out the update. We are working hard to improve the app and your feedback is helpful towards that goal. Thank you. Best, The WhatsApp Business Team
I'm getting an error and not receiving the verification code on my number #N/A:019eabe5-4e07-7330-bc53-3aa631ba0326
Developer reply ·
Hi there, Sorry for the trouble with onboarding. Please reach out to Customer Support by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support" — we're happy to help. Best Regards, The WhatsApp Team
Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.
Developer reply ·
Hi there, We're sorry you've had trouble with setup. We've recently revamped our Customer Support system and encourage you to reach back out. You can do so by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support." Best Regards, The WhatsApp Team
this app is sending utility messages visible to customers only but blank on our end
Developer reply ·
Hello there, Thanks for the feedback & for trying our app. We've identified and resolved the issue. Inbox is working again. Best, The WhatsApp Team
This app is absolutely silly with how it handles verification and trying to assume things on your behalf. Honestly their isn't enough space or time to go through how bad the experience is. It took six months to finish verifying and approved and it still doesn't work and can't verify the number on this app. Edit: This is a must use app for us unfortunately which is why we tolerate it, if there was any alternative we would use it.
Developer reply ·
Hi there, Thank you for sharing this, and we're sorry the verification experience has been so frustrating. Please reach out via the "Get Support" link in the app with your WhatsApp Business Account and phone number details so we can look into the verification issue. Best, The WhatsApp Team
O catalogo do WhatsApp deveria ser sincronizado com a loja Shopify.
Application difficile à personnaliser soit même, la personnalisation est faite par facebook et rien d'autres on a pas la main mise dessus, application à revoir sérieusement.
Developer reply ·
Bonjour, merci pour votre retour. Nous comprenons l'importance de pouvoir personnaliser vous-même les messages, et nous recueillons ces commentaires pour prioriser de futures améliorations. Si vous le souhaitez, contactez-nous via « Get Support » dans l'application pour partager plus de détails. Cordialement, L'équipe WhatsApp
details are getting shared to 3rd party and scammers, and our customers are getting spam calls for payments!
Developer reply ·
Hello there, Thanks for your feedback. Our app does not share any details to 3rd parties. Can you please contact support (available in the app) to provide any evidence or details? We take the security & privacy of merchant & customer data extremely seriously and will investigate immediately.
Beware, you have to pay for sending messages at a ridiculous rate.
When an order is placed between Saturday 5PM and Monday 9AM (EAT), trigger a WhatsApp message saying the order has been received and will be delivered on Monday. trying to contact support
Developer reply ·
Hi, thank you for your feedback. Please click "Get support" in the app so we can help investigate. Best Regards, The WhatsApp Team
Unable to setup WhatsApp for my store. It gives me a reason that I am not eligible, I could not find any documentation where I can find the eligibility criteria. I tried to submit a ticket in the app from my Shopify admin, it wouldn't submit the ticket either. Error: Failed to submit support case, please try again.
la notifica arriva da un numero americano e molti utenti credono sia una truffa
Developer reply ·
Ciao, grazie per il feedback. Ci dispiace per la confusione: i messaggi possono provenire da numerazioni internazionali a seconda della configurazione dell’account e dell’instradamento. Stiamo lavorando per rendere più chiaro che il messaggio è legittimo. Se puoi, contattaci tramite “Get Support” nell’app così possiamo verificare la tua configurazione. Cordiali saluti, Il Team WhatsApp
Horrivel
Developer reply ·
Olá, obrigado pelo seu feedback. Lamentamos que sua experiência tenha sido ruim. Para que possamos ajudar, entre em contato com nosso suporte pelo link “Get Support” dentro do aplicativo e compartilhe detalhes do problema (prints/erros, se possível). Atenciosamente, Equipe WhatsApp
Simplesmente não funciona
Developer reply ·
Olá, obrigado pelo seu comentário. Lamentamos que o app não esteja funcionando. Por favor, fale com nosso suporte pelo link “Get Support” no aplicativo para que possamos verificar sua configuração e ajudar a resolver. Atenciosamente, Equipe WhatsApp
Can't seem to connect our existing account as it's not yet supported in South Africa apparently.
Developer reply ·
Hi there, thanks for the feedback. We’re sorry you’re running into issues connecting from South Africa. Availability can depend on account setup and regional/business eligibility. Please contact support via the “Get Support” link in the app with your Business details so we can confirm what’s supported for your setup and advise next steps. Best, The WhatsApp Team
Very disappointing overall. It is not possible to properly edit the message templates, which severely limits customization. Even worse, the automated translations (for example into German) are completely incorrect and unusable. It's surprising that such a fundamental issue has not been noticed or fixed. This is a critical bug that directly affects customer communication.
Developer reply ·
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback. Hi there, thank you for sharing these details. We’re sorry about your experience—especially around limited template editing and incorrect translations, which can seriously impact customer communication. We’re actively working on adding more features to support message template customization. To get help with translation issues, please contact our support team via the “Get Support” link in the app and include screenshots plus the exact language and settings used, so we can investigate and escalate appropriately. Best, The WhatsApp Team
WhatsApp order updates are not being sent since yesterday. All of a sudden it stopped sending messages to the customers for any order updates.
Developer reply ·
Hi there, thanks for flagging this and sorry for the disruption. If order updates suddenly stopped sending, it may be related to billing or account restrictions. Please reach out via the “Get Support” link in the app with the timeframe and a couple of affected order IDs so we can investigate and help restore sending. Best, The WhatsApp Team
cannot get it connected. buggy. if you have another whatsapp in a different currency you cannot add
Developer reply ·
Hi there, thanks for your feedback. We’re sorry you’re having trouble connecting, especially with multi-currency or multiple WhatsApp account setups. Please contact support via “Get Support” in the app with details of your WhatsApp Business Account(s) and currency/region settings so we can review compatibility and help troubleshoot. Best, The WhatsApp Team
Então, fiquei muito feliz com o lançamento desse aplicativo de forma nativa e tudo mais, porém parece que ele não funciona. Fiz todas as configurações, mas nenhuma automação está funcionando. Não informa se a mensagem não foi enviada, não fica claro o que aconteceu e não dá para acompanhar de forma simples. É horrível. Não tem nenhuma sinalização de erro ou de sucesso, enfim, sinceramente não entendi por que esse app existe se não cumpre aquilo para o que foi programado.
Developer reply ·
Olá, obrigado pelo feedback detalhado. Lamentamos que você não esteja vendo as automações funcionando e que a experiência não deixe claro sucesso/erro. Queremos investigar o que está acontecendo na sua conta. Por favor, entre em contato pelo “Get Support” no app com detalhes da configuração e exemplos (pedido/evento) para que possamos analisar e orientar uma correção. Atenciosamente, Equipe WhatsApp
i cant connect i cant even send support ticket
Developer reply ·
Hi there, we’re sorry you’re unable to connect and that you couldn’t submit a support ticket—this is not the experience we want. We've recently updated our support system and encourage you to reach out via "Get support" again. Best, The WhatsApp Team
לא נוח לשימוש ולא מוצא כאן שום יתרון עבור העסק שלי
Developer reply ·
היי, תודה על המשוב. מצטערים לשמוע שהאפליקציה לא הייתה נוחה לשימוש ולא הוסיפה ערך לעסק שלך. נשמח להבין מה בדיוק לא עבד עבורך כדי שנוכל לשפר. אנא פנה/י לתמיכה דרך “Get Support”
Cant Connect with existing WABA Account , Cant get support that failed sending the ticket
Developer reply ·
Hi there, sorry you’re unable to connect your existing WABA and that support ticket submission failed. We've recently updated our support system and encourage you to reach out via "Get support" again. Best, The WhatsApp Team
dice que mi portafolio de meta no cumple las políticas? actualmente ese portafolio tiene activo anuncios, no comprendo por que restringe la integración
Developer reply ·
Hola, gracias por tu comentario. Lamentamos que estés viendo restricciones del Business Portfolio al conectar. Estas restricciones pueden depender del estado de la cuenta y del cumplimiento de políticas. Para revisar tu caso, contáctanos desde “Get Support” dentro de la app con los detalles de tu Business Portfolio. Saludos, El equipo de WhatsApp
When the order is confirmed, the shipping method is correct, but once shipped, the shipping branch is changed, resulting in a message indicating inconsistent data.
Developer reply ·
Hi there, thanks for reporting this and sorry for the confusion. Please contact support by clicking "Get support" in the app so we can investigate. Best, The WhatsApp Team
NEED MORE FEATURES, like editing existing templates, marketing messages , abandoned cart s
Developer reply ·
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback. Hi there, Thanks for the feedback. We hear you on wanting more features—especially editing templates, marketing messages, and abandoned cart recovery. We are actively working on adding support for these features. Best, The WhatsApp Team
Şablonlar Türkçe seçilmesine rağmen Başlık Türkçe açıklama ingilizce.
Developer reply ·
GÜNCELLEME: Mesaj özelleştirme özelliğini kullanıma sunduk! Artık mesajları (doğrudan uygulama içinden) markanıza uygun şekilde düzenleyebilirsiniz. Uygulamayı geliştirmek için yoğun bir şekilde çalışıyoruz ve geri bildiriminiz için teşekkür ederiz. Teşekkür ederiz, bu durumu dikkatimizi çektiğiniz için. Sorunu tespit ettik ve ekibimiz bir çözüm üzerinde aktif olarak çalışıyor. Sabrınız ve anlayışınız için teşekkür ederiz. Saygılarımızla, WhatsApp Ekibi
It keeps getting me restricted, this isn't designed for business, at least not the successful ones.
Developer reply ·
Thank you for sharing your experience. We're sorry to hear about the restrictions you've encountered. Our team is committed to supporting businesses of all sizes, and we'd appreciate more details so we can investigate and help resolve this for you. Please reach out to our support team so we can assist you directly. You can reach support by clicking the "Get Support" link in the app.
I downloaded the app and followed all the steps to the latter but could not finish the setup due to an error that kept occurring. I reached out to Support but up to now, I am yet to get any assistance.
L'app ha del potenziale ma al momento presenta diversi problemi. Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese... Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna. Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito. Spero presto in un aggiornamento, per poter aggiornare la mia recensione. Aspetto una risposta, grazie
Developer reply ·
AGGIORNAMENTO: Ora puoi personalizzare i messaggi per adattarli alla voce del tuo brand! Stiamo lavorando duramente per apportare ulteriori miglioramenti all'app. Grazie ancora per il tuo feedback. Grazie per il tuo feedback dettagliato. Siamo a conoscenza dei problemi di traduzione e della necessità di una maggiore personalizzazione dei messaggi. Stiamo lavorando per migliorare il supporto multilingue e per aggiungere ulteriori opzioni di automazione, inclusi messaggi per gli ordini evasi. Apprezziamo i tuoi suggerimenti e ti invitiamo a contattare il nostro supporto per eventuali aggiornamenti o domande specifiche. Puoi farlo cliccando sul link "Ottieni supporto" nell’app. Restiamo a tua disposizione per aiutarti!
I am not able to replace the template which i got approved from facebook manager
Developer reply ·
Hi there, Apologies for the lateness of our reply. You'll be happy to hear that we have launched message customization. You can now edit messages (right in the app) to match your brand voice! Thank you for trying our app and for your detailed feedback. Best, The WhatsApp Business Team
O Meta não deixa você usar o serviço de Inbox e esse App ao mesmo tempo. Você precisa desligar o serviço de inbox para poder usar esse aplicativo. Ou então usar um App terceiro para gerencias as mensagens inbox. Mas se eu usar um app terceiro já uso o terceiro para fazer tudo, as mensagens transacionais, inbox, outbound, etc. Esse Aplicativo é praticamente inútil. Serve apenas para lojas que usam o APP WhatsApp Business.
After the configuration is done, this message appears: Something went wrong. Please try again.
the customers had an old phone number in their account. When they placed a new order with a different number, the confirmation message was sent to the previous number. It seems the app uses the stored customer phone instead of the one entered at checkout. Please advise how to ensure messages go to the correct number.
Developer reply ·
We appreciate your feedback and apologize for the inconvenience. The app should send messages to the number provided at checkout, but there may be edge cases where the stored number is used. We’re looking into this and will work on a fix. If you have more information or specific examples, please reach out to support by clicking the “Get Support” link in the app. Additional information can help expedite the fix. Best regards, The WhatsApp Team
need improvements
Developer reply ·
UPDATE: We've launched message customization. You can now edit messages (right in the app) to match your brand voice! We're working hard to improve the app and we welcome your feedback. Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. If you encountered specific issues or if there’s something we can do to improve your experience, please let us know. We’re committed to making the app better and would appreciate any details you can share. Best Regards, The WhatsApp Team
Hello. Meta has rejected your messages, saying that they do not comply with Meta's rules. I submitted a request, but it has been pending for a month now. As a result, my customers have not received any messages for a month. Please advise me on what to do to resolve this issue.
Developer reply ·
Thank you for your patience and for letting us know about this issue. Message template approvals are managed by Meta and can sometimes take longer than expected. We recommend checking the template content for compliance with Meta's guidelines and reaching out to our support team for assistance in expediting your request. You can contact support by clicking the "Get Support" link in the app. Best Regards, The WhatsApp Team
Terrible app, It started to spam order notifications to all my customers who ordered, not only it annoyed my customers but it also got me banned on whatsapp for spamming! I went through whatsapp support to help rectify this issue and they just would not appeal my ban, they just give the same bs reason "Oh we will help you in 48 hrs" yea right, more like 48 years Avoid this app at all costs *WhatsApp support got back to me after posting this review but after giving my details and etc they went silent on me for 2 weeks and counting... great support whatsapp bravo!*
Developer reply ·
Hi there, Thank you for sharing your experience. We’re very sorry to hear about the issues you faced with notifications and your WhatsApp account. This is not the experience we want for our users, and we take these concerns seriously. If you’re open to it, please reach out to our direct support team (via the support link in the app) with more details so we can investigate and help resolve the issue. Your feedback helps us improve the app and prevent similar problems for others. Best, The WhatsApp Team
App davvero pessima, ho contattato l'assistenza senza ricevere alcuna risposta, ho contatto anche WhatsApp direttamente dall'app e mi hanno detto che non è di loro competenza, ho contattato Meta e mi hanno detto la stessa cosa, questo è ridicolo visto che i messaggi vengono creati all'interno di business.facebook.com. Non c'e alcuna possibilita di modificare i messaggi, in piu ho selezionato il messaggio da inviare "ordine spedito" ma il messaggio viene inviato immediatamente anche prima di essere spedito.
Developer reply ·
Ciao, Grazie per aver condiviso il tuo feedback e per aver provato la nostra app. Siamo davvero dispiaciuti per la tua esperienza con il supporto e per i problemi che hai riscontrato riguardo la tempistica e la personalizzazione dei messaggi. Comprendiamo quanto sia importante avere il controllo sulle notifiche e ricevere assistenza tempestiva. Stiamo lavorando attivamente per migliorare sia la reattività del nostro supporto che la flessibilità dei modelli di messaggio. Il tuo feedback è prezioso e ci aiuta a dare priorità a questi aggiornamenti. Se sei disponibile, ti invitiamo a contattare nuovamente il nostro team di supporto fornendo i dettagli del tuo negozio, così potremo esaminare direttamente il tuo caso e aiutarti a risolvere il problema. Apprezziamo la tua pazienza e l’opportunità di rimediare. Cordiali saluti, Il Team WhatsApp
La instalé pero ahora no me funciona en la mensajeria centralizada del business manager...... no funciona el In Box
Developer reply ·
Hola, Gracias por compartir tu experiencia. Lamentamos que la mensajería centralizada no esté funcionando como esperabas. Por favor, ponte en contacto con nuestro equipo de soporte para que podamos revisar tu caso y ayudarte a resolver el problema. Tu retroalimentación es muy valiosa para mejorar la aplicación. Saludos, El equipo de WhatsApp
Expensive for Serbia and I cannot translate it to Serbian. I want to change the text
Developer reply ·
Hi there, Apologies for the lateness of our reply. Please reach out to support via the "Get Support" link in the app for help with translations. You'll also be happy to know that you can now customize messages in the app to match your brand voice. Thanks for trying the app and for your feedback. Best, The WhatsApp Business Team
uselesss
Developer reply ·
Hi there, Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. If you encountered specific issues or if there’s something we can do to improve your experience, please let us know. We’re committed to making the app better and would appreciate any details you can share. Best, The WhatsApp Team
