WhatsApp

Needs many more features - cart abandonment etc etc

Many messages are not correctly Communicated as per Data

give us an option to check the chats as well, we don't know how our customers are getting message from us

Fayrouz Parfumerie

lacks auto tagging and product name variable.

Very basic app. You could just send a few order notification messages that are also very short, lame and not much customizable. I wish they have more options including an option to sending marketing or other type of messages through APIs

NEED SOME MORE FEATURES

Necesito ayuda para resolver un problema relacionado con las notificaciones de WhatsApp conectadas a mi tienda Shopify. Actualmente, los clientes están recibiendo mensajes duplicados para un mismo evento. Por ejemplo, una notificación de "Pedido entregado" se envía varias veces al mismo cliente para el mismo pedido y el mismo número de rastreo, aun cuando Shopify registra un único evento. Ya revisamos nuestra configuración y realizamos las validaciones básicas sin encontrar la causa del problema. Adicionalmente, hemos intentado buscar soporte para este caso, pero no hemos encontrado un canal claro de atención ni una forma de contactar directamente con un especialista que pueda revisar los registros técnicos y ayudarnos a identificar el origen de los mensajes duplicados. Agradeceríamos que nos indicaran cuál es el canal correcto para atender este tipo de incidencias o que nos pusieran en contacto con el equipo correspondiente para investigar el problema. Contamos con ejemplos y capturas de pantalla que podemos proporcionar para apoyar la investigación. Muchas gracias por su ayuda.

SUPER FUNCIONAL me encantó pero tienen un GRAN PROBLEMA. La información que escribe en los mensajes automáticos, no es exacta con la situación actual de los pedidos. Me gustaria poder personalizar. Por ejemplo, cuando un pedido se marca "preparado", la notificación que el cliente recibe es "pedido enviado". Pero eso noe s verdad; al menos en mi tienda.

1. It does not send new Tracking number which is assigned after one tracking number is used and another is assigned for exchange purpose. 2. Limited features overall.

Otimo aplicativo, mas nao consigo suporte gostaria de mais mensagem alem das padroes como atraso de pedido, existe essa possibilidade? Gostariamos de usar tambem para carrinho abandonado, tem previsão da funcionalidade ou como ativar se ja existe?

no pude usarlo quisiera un tutorial mas completo para poder comprender sus funciones ya que me parecen interesantes y completas

kann kann leider nicht einstellen, wann die Nachrichten versendet werden sollen, was sehr schade ist, da es ja bei jeden anders ist.

Good. But very limited

You can send only pre-defined transactional messages. No other templates allowed. I hope they allow other approved templates in the near future.

To be honest, the app is really good, but there are many bugs, and they happen frequently. I've only been using it for a week, and when a customer places an order, it's supposed to be sent automatically, right? Well, it's not. Instead, it sends the wrong template. I really don't see why it would be so difficult for the developers to fix this; they're clearly neglecting it. Besides that, it often sends mass messages that Meta detects as intrusive. I would really appreciate some support from you. Thank you very much, and I hope you improve.

The message content should be fully customisable. It offers insufficient messaging features. An application with potential but unable to utilise it.

Meta üzerinden oluşturduğum parametreleri buradan aktif edemiyorum. Harici uygulamalar kullanmak zorunda bırakıyor.

Şablonları güncelleyemiyoruz. Stoğa gelince haber ver kısmıda olsa süper olur.

Works smoothly and is far more cost-effective than other third-party apps. However, it’s missing two critical features: the ability to edit templates and the option to schedule messages. While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, nor can you set messages to be sent after a delay—whether a few minutes or even a day after an order is placed—which is quite disappointing. Hopefully the developers address this soon.

the option to edit templates must be added, also one issue that we are facing is with order shipped message being sent to the customer the moment order is manifested, which should not be the case, instead it should go when order has been picked up by courier.

Hello, Looks great but i just signed up but its telling me my trial has expired when its just today i signed up. So basically i have not used my 1000 free messages. Can this be resolved?

22-Nov-25 : Give easy customise message facility 26-Nov-25 : Suddenly integration with Shopify stopped sending message via whatsapp. Business is already verified on meta.