One Click Upsell ‑ Zipify OCU
by Zipify Apps · launched
View in Shopify App Store ↗Reviews (563)
Zipify has emailed asking to leave a review so they can improve on things. I've had this app for a few months now. It doesn't really have the functionality that I would like and have brought this up with CS before. It would be great to be able to add a whole category/collection to the upsells as a shop like mine is constantly turning over product with new seasons and styles and there are not a lot of things that stay in stock all the time. For instance would be great to pair a t-shirt upsell with boardshorts, but can't really do that with the current functions as the tee I choose could be gone of have very few sizes left. I haven't had any results with any AI options yet. The only thing I can consistently seem to upsell is a $10 air freshener which some people tack on. I keep getting emails about thank you page upsells but I don't really want random companies that I have no control over popping up in advertising related to my business. I am getting a few upsells but I think the social media ads and hooks to sell this app are better than the app itself. Another online business I am involved in is getting no love form the app but we used it for a promotion to get people to tack on a free beanie to a hoodie purchase, so it was a handy function but didn't generate any revenue
Developer reply ·
Thanks so much for the feedback, we really appreciate it. We've added your request to Add Collection as an Upsell to our Feature Requests list for the product team, and we've shared some more detail plus a workaround in your ticket before. Take a look when you get a chance, and let us know if we can help you get more out of it!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
I would like some help setting up some basic funnels. This is not entirely intuitive.
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell funnels didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
This resolution took way too long. Hoping you can improve the time it takes to resolve issues. Thank you
Developer reply ·
Thank you for bringing this to our attention. We regret that the resolution time did not meet your expectations, and we apologize for the inconvenience. Please know that improving our efficiency is our top priority.
The verdict is still out. Parts of the app are easy to manage. Others are a bit confusing to me.
Developer reply ·
Thank you for your review! We’re sorry to hear you found the app difficult to use. Our team is here to help, and we’d be happy to share best practices. We did reach out, and we’d love the chance to turn your experience around.
Developer reply ·
Jeff from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Developer reply ·
We really appreciate you taking the time to share your experience! It means a lot to our team to know that OCU is helping your store grow. Thanks for choosing us!
Developer reply ·
Hi there, Thanks for your review. We’d love the chance to connect and show you how to get the most out of OneClickUpsell. I reached out via email. We would love to hear back from you. — The Zipify Team
Developer reply ·
Thank you so much for taking the time to leave us a review. If there’s anything we can do to enhance your experience, we’d love to hear from you. Our team is always here to help!
For the last 3 years this has been amazing. Made me roughly 40k. Then all of a sudden it caused my add to cart button to not work for a complete day. That costed me about 2k. Like winning at the casino...
Developer reply ·
Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at info@zipify.com to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.
The product itself is ok, but there are just a couple of things I would like to point out. 1. Customer service: although I have been happy in the past with their professionalism and thoroughness of responses, I can't help but rate their service as not good after the most recent conversations. Super "template answers" and you have to make the request at least 3-4 times before you get an answer actually tailored for you. 2. Product: it's quite intuitive, but the fact that it is unusable if a customer purchases with a different currency than your store makes it virtually unusable unless you sell to one market only. 3. Subscription plan: you have a 30-day free trial, and so far so good, after that you pay in increments based on the additional revenue the app generates for you + a fixed monthly fee no matter what happens. This is not at all clear when you subscribe. They will also continue to charge you the fixed even if you deactivate the app and remove it from your store... according to them the only way to not pay it is to message them and have them issue you a refund credit but only after you've paid (although a colleague once did it first, since it's the most intuitive thing to do). Overall, I don't feel like recommending it now and I'm actively looking for an alternative. Maybe I will change my review in the future.
Developer reply ·
Dear Virela Pets, Thank you for sharing your honest feedback. We appreciate you recognizing our past customer service efforts, and we're sorry to hear that your recent experience didn’t meet your expectations. We take your concerns seriously and will review how we can improve our responses to be more personalized and efficient. Regarding the product limitations with multi-currency purchases, we understand how important this is for global sellers, and we’re actively looking for ways to enhance functionality in this area. As for the subscription plan, we apologize for any confusion. We strive to be transparent about pricing and appreciate your feedback on the clarity of the billing process. If there's anything we can do to address your concerns or clarify details further, please don’t hesitate to reach out—we’d love the opportunity to improve your experience. We truly value your business and hope to regain your trust in the future. Team Zipify
It doesn't target all customers. Randomly stops working.
Developer reply ·
Dear Souli, Thanks for the feedback! We’re sorry to hear you had issues. 🙁 Our team is on it to make sure everything targets correctly and runs smoothly. If you’re still seeing problems, reach out—we’ll get it sorted in no time! 💪 Team Zipify
Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis
Developer reply ·
Hey there! Thanks for giving OCU a shot. We are not able to offer multi-currency due to the limitations of the Shopify API...however, I do have some good news. Adding upsells to collections is in the pipeline and should be rolled out in 4 weeks. :)
