One Click Upsell ‑ Zipify OCU
by Zipify Apps · launched
View in Shopify App Store ↗Reviews (563)
No easy way to cancel. Businesses should be penalized if the cancel button isnt easily findable in settings or plan/ billing. OCU doesnt.
Developer reply ·
Hi, Sofia from Zipify here! Thanks for the feedback, and sorry for the frustration! Since OCU is billed through Shopify, uninstalling the app from Settings > Apps and sales channels cancels your subscription automatically. You can find the full steps in our Help Page article: https://help.zipify.com/en/articles/4571658-plan-billing-for-your-subscription-ocu
Far too expensive for larger stores. Thank you for your feedback, we appreciate you sharing your thoughts. We understand pricing is an important consideration, and we're sorry to hear it wasn't clear. We've reached out to you directly with a full breakdown of our pricing structure, we hope it helps clarify things! Please don't hesitate to get in touch if you have any further questions. We're always happy to help!
I've used this app for many years. In the past few weeks, upsell payments stopped being captured completely - every order has an upsell, but no payment. The developer claims they cannot troubleshoot or do anything about this. Unless you want to process all payments manually, look elsewhere.
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I'm sorry to hear you've run into this issue. For this issue resolution we recommend reaching out directly to Shopify, as they will be best equipped to assist you. We've also sent you a separate reply with more detailed information. We look forward to hearing from you!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Unintuitive to use
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
horrible app, doesnt trigger at all no matter what i do. Spent 2 hours trying to configure this but wont work. Thought id ask support for help... support only works on the weekend
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that you've experienced an issue with the configuration. Our team has continuous coverage during the work week, our hours on the weekends are currently 4:00 am -12:00 pm EST. We've sent you a reply with the steps to resolve this! Since your initial message arrived outside our standard hours, we wanted to make sure we got back to you first thing. We're here if you need any further help!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. jl@bagups.com
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process. We look forward to hearing back from you!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Developer reply ·
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
me han cobrado este mes sin tener ningún plan con ellos y sin siquiera tener la app instalada. espero que me devuelvan el dinero, pero me parece de muy sinvergüenza, cuando no utilizo esta aplicación.
Developer reply ·
Soy Sofía de Zipify! Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación. Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Developer reply ·
Sofia from Zipify Apps Support here! We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
I've been trying to fix a issue for over a week, the customer service is very poor, they keep not reading my messages just giving random replies.
Developer reply ·
Jeff from Zipify Apps Support here. 👋 I’m sorry to hear about your initial experience with our support team and that it didn’t meet your expectations. We appreciate your patience while we worked through your ticket and are glad the issue has since been resolved. Thank you for giving us the opportunity to make things right.
Developer reply ·
Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!
Developer reply ·
Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!
Hi I want to talk to the support team, but i am not able to do so because i need to pay 8$ to access to your app , so i leave a review first here to ask for answer to support team. i will erase this review when support team revert back to me . Hi support team , does one click upsell support these payments below? because currently i have a lots of upsell "no show" because of "shopify_payments" with my current post purchase app. can you check below: thank you in advance for your revert Unsupported Payment Methods The following payment methods are currently unsupported for one click post-purchase upsells: Installment Services Some examples include Affirm, Sezzle, AfterPay, or Klarna, Shop Pay installments Unsupported Payment Wallets Apple Pay, Amazon Pay, or Google Pay Bank Transfer Payment Methods iDeal, Airwallex Gift Cards Any purchases made entirely with a gift card will not render post-purchase offer. If the order is paid partly with a gift card and partly with a supported payment method (e.g. $20 gift card on a $35 order), then post-purchase offers will be shown as normal. Cash On Delivery Cash On Delivery orders will not display 1-Click Upsell offers, due to Shopify's restrictions on post-purchase offers.
Developer reply ·
Hi there, thanks for your feedback. Our support team also reached out via email. The list of unsupported payment methods you shared is correct — those payment types are not supported for post-purchase offers due to Shopify’s current checkout limitations. This applies to all apps that run post-purchase offers, not just ours. That said, all of our other upsell types (like pre-purchase, product page widgets, and thank you page offers) do support those payment methods. If you’d like more help or have additional questions, please reach out to our support team directly — we’d be happy to assist and help assint with setting up those offers.
too hard to use
Developer reply ·
We’re sorry to hear you found the app difficult to use. Our team is here to help, and we’d be happy to schedule a walkthrough to make setup easier and share best practices. We did reach out, and we’d love the chance to turn your experience around.
Terrible, billed us for 3 years for 0 additional revenue. Customer service also appalling not responding to chat appropriately. Wouldn't ordinarily leave a review but left with no choice. Much better apps exist, would not recommend using this one.
Developer reply ·
Hi there, thanks for taking the time to share your feedback. Our team connected with you through support and offered a refund, which we were able to process once you removed the app from your store today. If there’s anything else we can assist you with, please don’t hesitate to reach out directly.
It feels like getting taxed. The usage fees are outrageous, 500 dollars + a month just for 10000 in revenue. Its insane, im moving to reconvert, i calculated it and they only have 150 in fees for the same amount of revenue.
Developer reply ·
Hi there, thanks for taking the time to share your feedback—we genuinely appreciate it. We noticed you’re still using the app, and we’re glad to continue supporting your store. We also wanted to clarify a couple of things about our pricing to ensure there’s no confusion: For stores generating $10K/month in upsell revenue, the correct tier is $399/month, and for those just under $10K, it’s $199/month. There are no additional usage fees beyond that. If you’re seeing different charges, we’d love to look into it with you to ensure everything is correct. Our goal is to deliver a platform that increases your revenue far beyond the cost of the app. If there’s anything we can do to improve your experience or if you'd like help optimizing your results, please don’t hesitate to reach out at help@zipify.com. Team Zipify
Charged $35 without my consent and 0 value added to my store with this app
Developer reply ·
Hi there, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our app comes with a 30-day free trial, after which the subscription charge begins as outlined in Shopify’s billing system. We’d love to take a closer look at your setup to see if we can help you get more value from the app. If you’d like, please reach out to our support team, and we’ll be happy to assist in any way we can. Thank you for your feedback, and we hope to have the opportunity to support you in the future! Best, Team Zipify
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Developer reply ·
Hi there! My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.” We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior. For the second issue presented: “Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.” We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser. We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
Absolute GARBAGE app that destroyed my "Add To Cart" and "Buy It Now" buttons. Both buttons take 10+ seconds to load after installing this app. The developer claims it has nothing to do with the app, despite this being the only change I have made to my website in YEARS and the issue immediately arose after installation. Not to mention, another reviewer had the EXACT same problem. I will now have to pay out of pocket for a developer to go in and fix my store, just as another reviewer here had to do. Shame on Zipify for allowing this problem to persist. RUN from this app.
Developer reply ·
Thanks for letting us know about the Buy Now button issue on your store. A theme file was identified and isolated after speaking with the merchant and working with a theme developer. We have no indication that OCU was involved. However, our team has offered to re-install the app and inspect for issues in real-time with the merchant's permission. We’re confident this is a coincidence and that OCU will work well with the theme. -Team Zipify
The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.
Developer reply ·
Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support. Kind regards, Steve & Team Zipify
Crashed my digital downloads. Took a week to figure out it was this app. Something about delaying the purchase stops the downloads from being sent automatically. So, I had to spend a week reaching out to customers to make sure they got their downloads. What a pain.
Developer reply ·
Hey Green Joe Coffee Truck, so sorry to hear things didn't go as planned. We’re actively looking into what happened and we appreciate that you provided details to help our investigation. It appears the issues are the result of a conflict with a 3rd party digital download app. We're trying to figure out what happened so we can fix it and prevent it from happening in the future. Again we apologize for any inconvenience you've experienced.
He utilizado esta aplicación y cuando haces una oferta en la pre-compra no aplica el descuento en el check out. Todavía le queda mucho ha esta herramienta para ser rentable.
Developer reply ·
Hey Buddha Fight Wear! Thanks for the review. The team has reached out to you to see if we can help. We are working on adding pre-purchase discounts to carts as soon as possible. Please see the communication with the team so we can help you specifically. Thank you! -Team Zipify
Just wanted to update this review. I still hate this app. My AOV has declined by 35% since I switched from the legacy app but I figured with all the updates, maybe it was worth switching to. It wasn't. All of the funnels are the same, with the same design, and format, yet the take rate is so much lower. I'm not sure how anybody can take any of these positive reviews seriously because every store owner I've talked to has experienced the absolute same thing since the switch. To say I'm disappointed is an understatement.
Developer reply ·
Hey Simple Life Nutrition! After reviewing your support ticket it looks like you were able to get the problem figured out? Or are you still experiencing problems? Would love to make sure we get you the help you need to get this working.
You can't use it with Paypal or any other payment provider. It's just for CC payments, which makes it useless for 95% of the transactions in Europe. Was so excited since I heard it's going native and super disappointed when I installed it and saw the restrictions. Of course, you can still use it for Pre Purchase, but it's 10x more expensive (based on order volume) than all other Apps existing for Pre Purchase for Shopify.
Developer reply ·
Hey Eleven Australia, we definitely understand the frustration. This is a limitation of the Shopify API at this point. We have to work within the restrictions we are given. When they open up their API to allow for Paypal and other payment processors we'll release it for OCU. We know how important Paypal and other processors are to our merchants so as soon as Shopify allows we'll get it rolled out for you.
