Vela Lash Bar
United States
Reviews (8)
Wasn't user friendly and understandable
Developer reply ·
We're sorry to hear you found the app confusing, but we'd like to provide some context. You installed the app on May 29 and removed it on July 6 without ever reaching out to our support team—not via chat, email, or support tickets. Then, nearly two weeks after uninstalling, you posted this 1-star review. We found it surprising that this feedback came after the app was no longer in use and without any attempt to get assistance. Since seeing your review, we've made five attempts to reach out to you via email, live chat, and your site's contact form, but received no reply. We want to stress that our app meets all Shopify UI requirements and has the Built for Shopify status, which ensures a clean, consistent, and intuitive experience aligned with the Shopify platform. It's successfully used by thousands of merchants, and over 400 merchants have left 5-star reviews, with only two negative ones—including yours. We're always here to help users who seek support in good faith. Unfortunately, in this case, there was no communication from your side, making it difficult to understand what exactly you found unclear. If you'd like to give it another try, we'll be happy to personally guide you through the setup process.
I am like great with them because they will let you know about what's needed to advertise your label correctly. But how they ship out the products is just in a bag and stuffed not fully protected. I have had customers complain and show proof that some products have been open and exposed. but thats because how they package the products. some of the products is very very small and the pricing metrics doesnt match the value. Also, dont like the migration of the social media. for they will charge you directly for the items that are ready to be shipped. instead of taking the proceeds from the sale item.
Developer reply ·
Hi Vela Lash Bar, Thank you for your feedback! We indeed use padded mailers for smaller orders to keep shipping costs reasonable, but we’re sorry if your customer experienced any issues with the packaging. If they received a damaged package, please reach out to our Customer Care team at help@supliful.com, and we’ll be happy to investigate the issue and provide either a refund or a free replacement. Regarding payments, we do not have access to your Shopify payment gateway. This is why we charge the credit card linked to your Supliful profile instead—this ensures we can fulfill and ship your orders without delays. We appreciate your feedback and will continue working to improve our service! 🚀 Yours truly, The Supliful Team
So far a good app. It is blocking from doubling and consumers taking advantage. I have more traffic to add so we shall see how it works for more integrations. Will follow up
simple. easy. and ready to use! love it
Developer reply ·
Thank you for your review! 🙌 Glad to hear it was easy for you to use it! Zydrunas
I gave a two because you can only have two languages allowed. Not user friendly. And doesn’t bulk translate like it should. Seeking another app
