DR.HC - Happy Choices for Organic, Natural, Vegan Cosmetics
United States
Reviews (5)
Unreliable app. They force us to pay even though I installed the app when it was completely free. I've been using hundreds of apps so far but none of them treats their early customers this way :( My client (the store owner) feels disappointed at me as I told them the app is free to use.
One of my account was not connected and keeps showing error. Contacted support many many times via email but got no response at all. I went to the app to chat with them, it has been some days but that simple issue is still not resolved. They seem not to be very willing to help and reply once a day. Disappointed!
Nice app. The support is also very responsive and willing to fix/ improve the app. I'm excited to see the results it could bring to our store.
What codes and files should I remove after deleting your app from the admin panel? I tried to contact some times but got no response at all. Thanks for the review. All codes and files are deleted automatically. We tried reaching out to you directly as we can't seem to have received any kind of email or support inquiry from you. Would you mind sharing where you contacted us so we can improve? We're always available at support@reachu.io.
Before you read this review, understand that I never want to leave a bad review to anyone. And as a small business, we're EXTREMELY busy. But I took time to write this and hope it would be helpful to someone. I have been using this app for about 2 years. The reason I chose it was, it was the only app at that moment which let users manually translate. Because of this, my colleague (who was in charge of building the website before me) and I had to tolerate this HORRIBLE customer service. We've been trying hundreds of apps, both paid and free ones, but for customer support, I would say this is THE WORST ever! He always responded very fast, extremely fast, but very rude and always in the mood like "I don't want to help you, I just want to finish this ticket soon". He always made my colleague and me feel uncomfortable when talking with him. He's not willing to help, and sometimes asking why he has to do that. There was one time we got troubles with the app, but he said he was not able to replicate the issue on his end. That sounds weird to us because the fact that the issue is still occuring on our website, so we asked him if he can show us a video showing that he didn't see the issue, but he ignored that request. That was just an example. Honestly, I've been talking with about a hundred of apps so far, even the FREE apps, they offer MUCH BETTER support than this one! One more weird thing about this app. Everytime we got issues with the app and asked for support, if he cannot resolve it, he would say "you don't need to use my app". So rude and unprofessional, right? NOW I'M HAPPY THAT I DON'T NEED TO USE THIS APP ANYMORE! I think he'll try to say something to give offense to this negative review (reading his reply on other negative reviews and you'll understand how it would) . --> If you are looking for an app that lets you manually translate, go for Translation Lab or the app of Hextom (I forgot the name). They're new but growing very fast, because they're both great, and excellent customer services. (And they're Free, too) . Hope this helps!
Developer reply ·
Not every app is suitable for every merchant. This merchant started using my app almost 2 years ago and wanted to save the app subscription fees by installing the app, adding translations and then uninstalling the app again - before the free trial ends (a total of 5 times before I told them that I would no longer support this behavior). All the while still asking for my support. This pretty much sums up the attitude of the merchant throughout the whole time they used my app. I just quickly counted - this merchant sent me more than 200 Emails (I stopped counting at 180). There is a limit to what service I can reasonably offer to support my app. This merchant was always absolutely unreasonable in their requests and expectations. I felt that my app was not the right match for the merchant from the start and I told them this very clearly multiple times throughout the two-year period they used my app. Yet, they always ignored it. Quotes from January 2020: I think my app maybe not the right solution for you. Maybe there is a translation app which is better suited to your needs. Reply of merchant: So far so good. Except for sometime it causes issue like the discount code issue now. Can’t you fix it? I have never said this before but I was really relieved that this merchant finally uninstalled my app (of course not after asking for a refund for the last billing cycle which I granted). Definitely one of the most unpleasant experiences in my four+ years on Shopify.
