← Merchants

Gourmet World Foods

Australia

Reviews (6)

★★★★★
Shopify

Stay Away From This App!! Reviews Published Without Approval Proviews has become a serious risk for Shopify merchants. Their new AI moderation system can publish reviews on your own storefront without prior approval from the website owner, leaving merchants to chase support after unwanted content is already live. Their off topic review AI moderation is also a joke, with the system failing to properly separate product reviews from delivery issues, personal taste opinions, or other matters outside the merchant’s direct control. Do not let them hide behind Google. Google Product Ratings may apply inside Google’s ecosystem, but that does not require Proviews to automatically publish reviews on a merchant’s own website. Other apps can manage Google compliant feeds while still allowing manual approval for website display. Any review app that removes merchant approval over website publication is not fit for purpose. In the end, Proviews’ system publishes reviews on your website at its own discretion, without explicit permission from the website owner.

on Proviews ‑ Product Reviews Q&A · Over 3 years using the app
★★★★★
Shopify

Stay away from this app. Syncing product changes, prices, inventory, and availability is a joke. In our case, these simple updates have remained stalled for WEEKS, affecting product visibility, advertising performance, and revenue. This app wastes merchants’ time and money instead of helping them. The worst part is the complete lack of accountability shown by both Google and Shopify. Support hides behind useless template replies, keeps asking for the same screenshots, and shifts the focus back to the merchant even when the issue clearly sits within their own app connection. This is unacceptable for an app backed by Google and offered through the Shopify marketplace. Google and Shopify need to fix the app properly and offer something that honours what merchants should be able to expect from reputable names, not the low level of development and customer service they are showing with this app.

on Google & YouTube · About 2 years using the app
★★★★★
Shopify

Beautiful app and standout customer service. Their Support team is Pro-active and ready to run the extra mile to help improving your store. Cara provided us with an excellent onboarding process, walking us step by step through all the App's functionalities. She exceeded our expectations proposing improvements customised to our needs. 100% Recommended

Developer reply ·

Hi there!!! We just had to take a moment to send you a virtual high-five and a heartfelt "thank you" for the amazing 5-star review you recently left us. 😄 Your positive feedback truly made our day! It's customers like you who keep our passion alive and motivate us to keep going above and beyond. Knowing that you had such a fantastic experience with Cara warms our hearts and tells us we're on the right track. Let us know if you need further assistance! We can't wait to hear from you! Liam BON team

on BON Loyalty Program & Rewards · 1 day using the app
★★★★★
Shopify

We had been using the Shopify Google Shopping free app for the last 2 years but its technical support can't simply deal with any issues with their own app or the ones related to Merchant Center. On the contrary, Feed for Google Shopping app and their technical support team proved to be knowledgeable, responsive and highly professional, guiding and helping us not only with the initial set up, which was a complex process for us, but also solving some of the issues we had in Google Merchant Center. If you are serious about running shopping ad campaigns, this app is the solution you need.

on Simprosys Google Shopping Feed · 13 days using the app
★★★★★
Shopify

Super practical and hassle free App to manage shipping rates and import orders and customers' details to print out easily all the shipping labels needed. We have been using Addition app for the last 2 years and it has always been working smoothly. Outstanding Technical support and responsive and fast customer service. They can make a real difference if you need a specific customisation. I can only say positive words about these guys. 100% recommended.

on AMP Australia Post Shipping · Over 1 year using the app
★★★★★
Shopify

Great app for requesting reviews and great support team suggesting solutions to increase them. Really useful features and settings to encourage your customers leaving reviews.

on Stamped Reviews & Loyalty · 6 months using the app