Whiter Smile
Australia
Reviews (6)
App is garbage and does not do anything. I feel like its been discontinued.
It just flat out does not work. Tried to connect it and received the error "Oops. That wasn't meant to happen! We'll get right onto fixing that", however they never fixed it. Update - They left a reply saying they fixed it, however the error is still there and app does not work.
Developer reply ·
Thanks for your feedback, and we’re really sorry for the frustration this caused. We identified this as an intermittent issue and worked on a fix over the Easter weekend, it has now been resolved. We understand how disappointing this experience would have been, especially when trying to get started. We’ve also reached out to you directly to help get everything up and running smoothly, and would love the opportunity to support you further.
This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.
Developer reply ·
We’re sorry to hear that using the app has felt frustrating lately. Our team has already reviewed and responded to your tickets with the steps we believe address the concerns raised, but we’d be glad to take another look if anything still isn’t working as expected. We're also working on several perfomance enhancements to our application to prepare for the busy BFCM period that's upcoming. We appreciate you being a long-time customer on our business plan and will continue improving the app to make it as reliable and easy to use as possible.
I wanted to move away from Shopify’s built-in emails and had high hopes for this app. I spent hours setting up templates only to find they were very basic and not much different from Shopify’s. There was also an issue with the review request template, which I had integrated with Stamped reviews. Then I was told they were removing the review request feature entirely, saying they don’t see the value in asking customers for reviews. That’s a crucial part of running an online store. Honestly, the whole experience was confusing and disappointing.
Developer reply ·
Thank you for taking the time to share your experience. We’re truly sorry to hear that your first steps with Omnisend left you feeling disappointed, especially after the effort you put into setting things up. To clarify, the feature being retired is our built-in Product Reviews tool, not the ability to send review request emails. You can still fully use integrations like Stamped (and others such as Yotpo) to continue requesting and collecting customer reviews without any interruption. We understand how crucial reviews are for growing a store, and we’ll always support integrations that make this possible. Regarding templates, our goal is to provide a balance of ready-to-use options and customization flexibility. We’d love to better understand what felt limiting for you so that we can improve. Your feedback helps guide our product development, and we genuinely appreciate you bringing these points up. While we regret that your experience didn’t match your expectations, we hope to earn back your trust and show you the value Omnisend can bring to your store. If you’d like to continue the conversation, our team is here to help and make sure you get the setup that works best for your business.
Really happy with Karens customer service in helping resolve an issue I had.
Developer reply ·
Thank you for taking the time to leave this review. Our support team has reached out to learn more.
App works well and is able to be customised to suit page. Team was quick and helpful in resolving any questions.
