Stonelux Paints

We have used Stamped for nearly seven years and, until recently, had very few problems. Unfortunately, in the last few months our review requests have stopped sending on three separate occasions. Each time, requests have built up in the pending queue and we have had to contact support. Support has then had to manually push the outstanding requests through, rather than the system continuing to send them as scheduled. The most recent time, we were told on 2 July that requests had started sending again. However, by 9 July there were 450 requests sitting in the pending queue, including requests scheduled from 2 July onwards. It therefore appears that the automated service either did not properly restart or stopped working again almost immediately. We are paying $199 a month for the Professional plan, so we expect such a fundamental part of the service to work reliably. As a small family-run business, customer reviews are extremely important to us, and repeatedly having to notice the problem ourselves and contact support is becoming a serious issue. I genuinely hope Stamped can identify the cause and put a permanent fix in place, as we have used the platform for many years and would prefer to continue doing so. However, we cannot continue paying $199 a month for a service that repeatedly stops working and requires manual intervention. Unless the issue is properly resolved, we will have to consider moving to another provider.

We’ve been using Mirakl Connect to sync B&Q marketplace orders with Shopify, and the experience has been frustrating from start to finish. The app fails to transfer essential VAT information from Mirakl into Shopify, so every order appears as zero VAT. This is completely incorrect and makes the orders unusable for invoicing or accounting. This is not a minor issue. It creates real problems for tax compliance and financial reporting. Support confirmed that this limitation is known. There is no way to map additional fields, and no built-in tools to generate correct invoices. If you need accurate tax handling, proper order records, or anything beyond the bare minimum sync, this app will not meet your needs. Thank you for taking the time to share your feedback about our Mirakl Connect app for B&Q marketplace integration. We sincerely apologize for any frustration this situation has caused your business operations. We want to clarify an important point about the tax information handling: This isn't actually a limitation of our connector, but rather reflects B&Q's specific order processing workflow. B&Q creates orders initially without tax information and only adds these details after shipping. Since Shopify doesn't allow tax modifications once an order is created, we cannot retroactively add this information. We completely understand how this impacts your accounting and invoicing processes. While this specific workflow is outside of our direct control, we encourage you to voice these concerns to B&Q, as marketplace-level changes would be needed to address this issue. We've provided more detailed information and explanations in your support ticket (#200529). Our team remains committed to providing the best possible integration experience, and we're continuously working to improve our connector within the constraints of both marketplace and Shopify systems. If you'd like to discuss this further or explore potential workarounds, please don't hesitate to reach out to our support team. Best regards, The Mirakl Connect Team

The app works really well for us, but the real stars here are the support team! Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me. I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!