← Merchants

Inside Stores

United States

Reviews (10)

★★★★★
Shopify

Great app. Saved me tons and tons of time. I wish the pop up asking for reviews doesn't pop up every time I create a task. If it wasn't for that I would have given it 5 stars.

on Hextom: Bulk Product Edit · Over 4 years using the app
★★★★★
Shopify

I absolutely love this app. It's extremely intuitive and easy to use. The support is excellent. Always responsive and extremely thorough! 5 stars all the way thru and thru.

on LayoutHub ‑ Easy Page Builder · 5 days using the app
★★★★★
Shopify

The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful. Hi There, I understand that you are not happy that the recommendations that were showing up on your store. I have been in conversation with you over the last 2 days hence have complete details of the issues. We always try to provide the best support to all our merchants. In your case, all your queries were answered within a few hours(less than 9 hours. Which is on the higher side due to the nature of your query). I understand that you had higher expectations but we have to support thousands of customers and have to look at the queries based on the urgency. You had queries regarding the quality of recommendations on a store that has minimal data. Looking at the underlying algorithm takes time and hence the response time was in hours rather seconds. I see that you found our support rude. I apologize for that. But conveying the tone is very difficult over chat. This is the very first time someone has found us rude. I can assure you that this was never the intention. As you have mentioned in this review, you had a different expectation from the application and wanted to do image processing to find the right recommendation. But you NEVER conveyed that you wanted it to be based on images. We use over 100 signals to find recommendations. As mentioned in the chat, we had asked specific questions regarding recommendations so that we can work on those. But we never received a reply for the same. You uninstalled the application and gave us 1 star without even answering our questions(which could have helped to improve recommendations). This hurts us as well as yourself because our application DOES SUPPORT recommendations based on PRODUCT DATA & IMAGES and sadly you are not taking advantage of this. This definitely makes us sad. To sum it up, I wish that you had replied to our queries and had given us a chance to work on it. It would have been hugely beneficial for your store. We are always available to help merchants. Please do write to us if you have any further queries. Regards

on Glood Product Recommendations · 3 days using the app
★★★★★
Shopify

Fantastic app, great support! I used the Swift Expert service and they helped my site improve speed tremendously. Highly recommend.

Developer reply ·

Hi there, I am Andrew from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your greathearted review. Here we are working very hard every day to provide you with the best service. Thank you for the loving words you've shared, and thank you for being the best part of Swift. If you have any further questions, please feel free to contact us via our live chat, or email us at support@perfectapps.io, we will get back to you soonest. Regards, Andrew Swift ‑ Page Speed Optimizer Support Team

on Swift SEO Page Speed Optimizer · 27 days using the app
★★★★★
Shopify

Amazing app, super easy to use and extremely intuitive. Saved me hours of tedious work. Thanks so much!

Developer reply ·

Thank you for your support, glad to be able to help you~

on Kacha Delete Products In Bulk · 39 minutes using the app
★★★★★
Shopify

So easy to install and use. I was able to get it up and running in a couple of hours. Reporting is fantastic. Love this app.

on Klax Follow‑Up Email Marketing · 2 days using the app
★★★★★
Shopify

Amazing support. It's also easy to use and very intuitive. The price is also very reasonable. Highly recommend!

Developer reply ·

Hi Tessa, This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Timothy Transcy - Translate Language and Convert Currency

on Transcy: AI Language Translate · 4 days using the app
★★★★★
Shopify

Awesome app. Easier to set up and very intuitive to use. Support is fast and responsive. Highly recommend.

on XCloud Search & Product Filter · 6 minutes using the app
★★★★★
Shopify

Horrible app. The concept is good but the execution is horrible. I've been trying to do a CSV upload test with only 10 products, and got an error message like 8 times! What a waste of time this is.

Developer reply ·

Hi there I'm sorry you've experienced some frustration with the app. Please respond to the email from our support team - they'll get it sorted for you. If you could consider reviewing your review if our team are able to resolve this to your satisfaction, that would be great. Best Eastside Co

on 404/301 SC Easy URL Redirects · About 1 hour using the app
★★★★★
Shopify

Fantastic app. Works perfectly. Worth the money, especially if you have over 200,000 images as I do.

Developer reply ·

Glad we could help you with so many product images! Feel free to email us if we can help with anything else.

on Pixc: AI Photo Resize · 6 days using the app