Glood Product Recommendations

I had an amazing experience with Glood Product! The support was absolutely outstanding from start to finish. A special thank you to Misha, who helped me throughout the entire process. He was incredibly professional, patient, and always quick to respond. Every question I had was answered clearly, and he made sure everything was working exactly the way I wanted. It's rare to find this level of customer support nowadays. The service exceeded my expectations in every way. Misha went above and beyond to help me with the setup and customization, and nothing ever felt like too much trouble. Thanks to his expertise, everything was completed smoothly and efficiently. I can honestly recommend Glood Product to anyone looking for a reliable app backed by an exceptional support team. If you're lucky enough to get Misha as your support representative, you're in great hands. Thank you again, Misha, and the entire Glood Product team. Keep up the fantastic work!

Great app with very helpful support team. The app offers flexible recommendation placement and customization options, and the team assisted us throughout the entire setup process. They were responsive, professional, and handled the custom integration perfectly to match our store design. Very happy with the experience and support provided.

The service was excellent!

Me encantaba, lo cambiaron todo y ahora es inservible

Very nice support, I recommend the app and the support

useful functionality that helps user engagement and conversion. great responsive customer support willing to make customizations and trouble shoot issues

Support team is fantastic at Glood. I had some challenges getting the app to match my theme and they stepped in and got it perfect. I'm currently using recommendations and recently viewed on my home page and getting good views. Only a few days into using the app but so far looks promising.

These guys could not be more helpful. They spent time to get our recommendations widgets placed exactly as we wanted. Very pleased.

Glood Product Recommendations have been a game changer for DipaliZ.com. The personalized suggestions have significantly enhanced the shopping experience for our customers. What truly stands out is their exceptional customer support. They were incredibly helpful and responsive specially Manish, assisting us with every query and ensuring a smooth integration and resolving minor issues. Their dedication to customer satisfaction is unparalleled. Highly recommend Glood for any e-commerce business looking to up their game!

The customer support has been amazing. Manish has been incredibly helpful and supportive since day one.

Great app Works as intended And amazing customer support provided by the team, especially one named Mr. Manish.

Great app & even better support. Manish & team willing to go the extra mile to personalize app to make it work for your store, fit branding etc. Great features, lots of options and a great way to improve conversion rates.

I had my first meeting with Harshul on April 3.Today is the 23rd of April and emails have went back and forth with no conclusion to the launch of the app on my website.I always dread dealing with apps from India,as they are never completely honest & upfront about deadlines.GLOOD is no different,they promise and promise,but you will wait for an eternity.There are more reliable and honest app developers on Shopify in this space. Hi Faisal, I apologize for your experience. However I want to clarify the given details. We completed the first setup and sent it for review on 9th itself. There were more requests and we had completed those and sent it for your feedback. After this time we received only one input from you which was regarding missing features in the development theme. These features were not related to our application but to your development theme and we had conveyed this to you. We did not receive any other feedback on Glood's features that we had added to your store. We were hoping to hear from you regarding the setup that have done for your store so that we can make it live. I understand that this could be the cause of a misunderstanding. We should have proactively reached out to you. I apologise for that and will do better going forward. To add, we had also enabled a feature available on a higher plan without additional change so that you can make better use of Glood. This was done only to help you to the best of our abilities. Again, the setup was completed more than a week ago and is ready to go live. Thanks

Manish, as well as the rest of the team are very professional, and responsive! Great service, great product.

Great work

Because their 'automatic positioning' the widget keep rendering even not being called. this cause high widget usage & cost you more money. hope they fix this issue soon.

quick to respond and super helpful!

Good app. Support was extremely easy to work with. They quickly made several changes so that the widget matched my theme.

Das ist ein Premium Anbieter. super support und sehr kompetent. das beste an der App sind die regeln die man selbst erstellen kann. haben einige getestet aber hier ist das wirklich premium Qualität. wir haben über 10 Jahre Erfahrung mit Spotify und haben einige Shops aufgebaut. diese app ist sehr gut.

Glood.ai was one of the few apps that help me display product recommendations as I wanted. The support team also helped me when I needed in a matter of a few hours.

hasta ahora me ha funcionado super bien! me genera ganancias y es facil de usar.

Good App and Good Customer service

Amazing app! Super easy to use, customizable, the support is amazing and works really well!

I bought a $19.99 monthly package and they charged me an extra $107 at the end of the month. Looking at the stats, I paid $137 for an app that didn't make me a single sale. Their support is bad. My personal opinion I do not recommend.

Schneller Support! Das Team ist super! Die KI arbeitet auch sehr gut! Wirklich unglaublich starkes tool!! Viele Dank

The add-on works well and the support team is great. Had an issue and they fixed the problem within 24h. Thanks

The service representative Manish was very enthusiastic, with a quick response time, and demonstrated professional expertise! I am looking forward to seeing the results!

Fantastic Chat service & support - thanks to Manish for all your help - I needed support in a number of areas and I got it instantly - not only just talk but action.... a rare find!

This app fulfills all of our expectations with product recommendations and cross selling. It's easy to use and the support team is always prone to help us and solve all problems :)

Nice application with helpful customer support! We are happy to find this application that includes basically all the functionality in 1 app for everything we would like to do! Save us a lot of time and the set up is smooth and easy!

The app cant even show something as basic as most popular products. How do you exspect me to believe that the rest of the app works. This is a joke. Talked to Manish that keep telling me that they have fixed the issue, when clearly they have not.

Manish was extremely helpful, we had a video meeting to asses the issue and the communication was great, there was no problem too big for them to fix. I would recommend this app to everyone, Manish and the team are very efficient.

Great app and easy to use. We have seen very good results from using the frequently bought together and compatible items applications. Also, support it very prompt when using the chat and super helpful!

I asked for some customization 6 days ago they sent one email saying they would work on it. Followed up 3 days later and nothing. 3 days after that (today) still 0 comm from them.

Got great, prompt support with screenshots included to help those that aren't savvy with technology. Would definitely recommend.

Awesome app! Works well and the support is great! I needed some design customisation to match it to my theme and no questions asked they fixed it!

Fantastic support, app is well worth the money functions perfectly on my store and has certainly increased conversions

Great flexibility & support! ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Manish was extremely helpful and patient in helping me get the modules set up. Highly recommend for a customer service point of view. Now looking forward to seeing how the product performs on the site!

Great Customer support We are very happy. Very good APP customer service staff is particularly can help you solve anything, 5-star recommendation good thanks for making a great app Very happy looks professional too..

Muy buena aplicación, las recomendaciones son muy exactas. El soporte te ayuda muy bien a solucionar cualquier inquietud. La recomiendo!

Great Customer support We are very happy. Very good APP customer service staff is particularly can help you solve anything, 5-star recommendation good thanks for making a great app Very happy looks professional too.

i just installed this app and needed some help in setting it up according to my need and requirement. Got the instant help through Live Chat and the expert has fixed all the settings. Great job!!

Recommend this app, it has many setting and features so you can tweak it as you like, manually select recommended products or let the AI do its thing.

The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful. Hi There, I understand that you are not happy that the recommendations that were showing up on your store. I have been in conversation with you over the last 2 days hence have complete details of the issues. We always try to provide the best support to all our merchants. In your case, all your queries were answered within a few hours(less than 9 hours. Which is on the higher side due to the nature of your query). I understand that you had higher expectations but we have to support thousands of customers and have to look at the queries based on the urgency. You had queries regarding the quality of recommendations on a store that has minimal data. Looking at the underlying algorithm takes time and hence the response time was in hours rather seconds. I see that you found our support rude. I apologize for that. But conveying the tone is very difficult over chat. This is the very first time someone has found us rude. I can assure you that this was never the intention. As you have mentioned in this review, you had a different expectation from the application and wanted to do image processing to find the right recommendation. But you NEVER conveyed that you wanted it to be based on images. We use over 100 signals to find recommendations. As mentioned in the chat, we had asked specific questions regarding recommendations so that we can work on those. But we never received a reply for the same. You uninstalled the application and gave us 1 star without even answering our questions(which could have helped to improve recommendations). This hurts us as well as yourself because our application DOES SUPPORT recommendations based on PRODUCT DATA & IMAGES and sadly you are not taking advantage of this. This definitely makes us sad. To sum it up, I wish that you had replied to our queries and had given us a chance to work on it. It would have been hugely beneficial for your store. We are always available to help merchants. Please do write to us if you have any further queries. Regards

Amazing app, lot of good features and they have good customer service. I would definitely recommend.

I love the app! The recommendations are great! The support is competent and fast. I am more than happy. EDIT: Unfortunately I have to change my rating. When I updated my template, I needed help from support. Support often doesn't answer. There are seldom replies. That's a shame for an app that costs nearly $100 a month. I think I will look for an alternative.

The team is really great. They modified the app to match my store perfectly! When i hit my upper limit for the widget serves, they increased my limit without even charging me more. It's no surprise the app has all 5-star reviews. If you're on the fence, trust me this is an awesome team and an awesome app.

I had an absolutely horrible experience with Glood the app and Glood the company. 1. Poorly designed merchant user interface. 2. Limited design control of the FBT bundle widget. 3. Does not support bundle-level discounts. 4. Atrocious customer service and support. I do not recommend this app. Hi there, Our aim is to provide the best merchant experience possible. And we have been able to do that by providing a no-code platform to our merchants and the best possible customer service. We have received high acclaim from merchants who have used the platform. When you reached out to us, we were very clear about the functionality that we can support. Our platform specializes in giving a Personalized Experience. We do not support a different discount for each bundle and we were very clear about this. We ARE NOT a bundle application. We support any level of customizations in recommendations layout for carousel & grid. But due to the limitations in the bundled functionality, there are some design restrictions. We were VERY CLEAR about this as well. We had provided the answers to your queries and you had acknowledged that as well. We always have taken pride in providing the best possible service. Even after clearly answering the questions, you were not happy with our service, then I apologize for that but we have been very fair. We all wish you very good luck in the future. We always like to see merchants succeed, whether they are using our application or not. Glood.AI Team

great app, great customer service. Thanks team! Looking forward to seeing how effective this app is for my stores conversions and order value.

After a lot of research of the different apps available and communicating with the very helpful support staff, I confidently installed this app and upgraded to the $69 a month plan with a few goals in mind. They assured me that with they could help us implement rule based recommendations using our product tags. I was very impressed with their team and promises. At first. It's now almost a year later and I can't say that we've had a single month where the app has worked properly. The custom css is installed and they say it's working, but the product recommendations aren't showing at all, and when they do show, they aren't showing even remotely similar products. The 1:1 product recommendations for upsell aren't even working anymore...the ones that I tirelessly created and imported so we could sell matching bands with each ring. I have no idea what's going on. The problems have been bad enough that they bumped us down to a free plan "while they get the issues fixed", but what has really happened is our store has been written off and they don't care to get the recommendations fixed. I would love to get the recommendations right so we can get back to a regular paying plan again. The last support ticket I wrote was in December. It's 9 weeks later and I've had zero response. Zero update. Zero fix. If you're looking for a basic recommendation app that randomly chooses products to recommend, this could be the app for you. If you have the time to manually create 1:1 recommendations because you have a small product set, this could be the app for you. Those are simple features that you could get for free using many of the available themes and the native recommendations feature that come with them, but if you wanted to pay extra you could get this app instead. I'll give 2 stars because the people who work there are truly nice people. Unfortunately I can't recommend to pay for the app just because the people are nice. It's obvious at this time that they can no longer keep the initial promises to create the Rule Based Recommendations that come in the Pro Plan and do not care to continue communicating with me about what's going on.

I honestly cannot say enough good things about not only this app, but the company as well. Harshul was prompt to assist us with every issue we had, and solved everything in a timely manor. We are more than satisfied with this company and will continue using any app they put out.

This app has been bringing us significant results as the team understands the customer journey well. More importantly, the support team has been really helpful and responsive in optimising our strategies and listening to our concerns. 10/5 stars for them :)

Ive tried several different apps and this is easily the best so far, The customer service is absolutely brilliant, Its a bit harder to set up than some buts its worth it.

app veramente ben fatta facile da installare e personalizzare mi ha reso la vita piu facile. Aumento dello scontrino medio

Great app to add extra value to orders, have been using the app for year and the performance is consistently good.

The app is easy to understand, but the real magic lies in the customer support... it feels like they're ALWAYS available for a quick help & fix, be it font weights or us not clearing a cache, they're there to help. Would HIGHLY recommend.

I used this app to assign product recommendations throughout my site. It lets me use different types of recommendations like "you may also like" but also "frequently bought with" so you can suggest bundles. The app had trouble working with multiple currencies but the developers work on this for me and the product recommendations are now flexible across multiple currencies. Great support and great service, and a great product!

The app is WELL. CS support is very professional and helpful. Special thank you to Dhruv, I appreciate his time and quick response. Strongly recommend.

The app really works well. Setup was done easily, and with a few minutes, various widgets displayed on our website. A fantastic app, definitely recommended.

Would highly recommend this app! One of the best apps that will allow you to manually assign product recommendations per product. Looks great on any theme and the app developers were extremely helpful and quick to respond to my questions.

I love this app. It has helped boosting my sales. Very easy to install and to use. I totally recommend it.

It does exactly what it promises to do, and it does it nicely. I've been using it with the Debut theme, and so far, I've never had any errors whatsoever. The support is remarkable and super friendly with a very quick response time ! Even with the free plan, the support takes the time to reply to all your questions, which is fantastic, and you really feel that they got your back ! The app itself is extremely simple to use, with a lot of configurations as far as the visuals, position, and the recommended products are concerned. This is with no doubt the best app and the best support I've ever experienced in shopify. I will surely go for a higher plan once my e-commerce continue to grow. I definitely recommend this app !!

This app has really helped make upsales, and last minute buys. The app has helped me make more money per customer because of it and I believe it. I definitely recommend.

Great app. INcreased sales...makes it easier for new customers to shop. I'd definitely recommend. Well worth it.

We implemented this app to 3 shops and are very happy with everything. We had some bugs at first but Harshul fixed it quickly and now everything works smoothly. Furthermore, the styling is customized for our shop and looks great. I warmly recommend this app!

Very good app! Excellent support! Extremely friendly and polite people. I recommend it! .............

The application allows you to really personalize product recommendations, the customer service of this app is amazing. They do everything to satisfy us and respond to our requests and they are very responsive! I recommend this application

Value for money app! Install this immediately if you want fast and great service, and of course, increase your AOV and revenue. The fastest and greatest support we ever have experienced on Shopify App Store. A must-have app!

Very good App for cross selling and the support is amazing. Very nice people at the support. Download the app for your shop.

Easy to install, edit to customize. Someone was right there to help me figure it out, and was incredibly patient with my non-tech skills!

I really like this app a lot it has helped me to increase sales for my shop! easy to use. worth to try!! and the best part... free!

Amazing tool. If you want to increase your AOV, this is for you. Go for it. It works for sure. Thank You!

We are using this app for our store and it woks very well. We love the fast service from the Team, which is answering in miniutes...

it really works! and they give support super fast and friendly. really recommend the app for a webshop

The app is really easy to use and has a very nice lay-out. The support team is amazing and helps you as good and as fast as they can. Perfect service!

They have a great support team. They solve our problems more quicker than I have experienced in my previous support experiences. Thanks Dhruv!

this app did exactly what i wanted compared to other apps. The support team was EXTREMELY fast to help assist me in customizing for that the widget best matches my website. HIGHLY recommend this app.

I have been looking for a way to manually customize recommendations for certain products, and this app does just that & more! After downloading a few different apps, I found that this one was by far the best for many different reasons. There are so many unique features that are available to enhance your website, it is very user friendly, and the customer service was amazing. I would definitely recommend this app to anybody looking to grow their business/ improve their website. (Thank you again for all of the help!)

So far the app has performed well. The customer support has been outstanding. All issues/questions have been addressed and resolved within hours. Usually right away during live chat.

I ve used this app and helped me make some more sales.Its easy to use and affective to my customers.

Incredible product with an even more incredible support team. Extremely fast responses to all our inquiries and helped us get up and running quickly! Highly recommend!

Amazing customer service!Looking forward to see what how this application will help grow our site! All the best to the amazing team.

Great apps, easy configuration and works, interface also looks nice. no need coding knowledge, highly recommeded!!!

The customer service is amazing and the app is working very well! Thank you...........................++

Fantastic app! Helped me raise my AOV significantly — and seemingly overnight. Their customer service is also one of the best I've seen — very quick, responsive, and efficient. I got all my answers within minutes of writing in.

One of the easiest to use front-end apps I've used, and the support is the best on any Shopify app I've come across. Custom CSS is super helpful too. Would recommend!

Absolutely exceptional application! It's easy to set up and its layout is pleasant to look at. In addition, the support team goes above and beyond to assist.

Great Customer support. We are very happy. thanks for making a great app we use on a couple of stores!

I used this app to show Recommended products in Cart if my cart is empty. Best support experience ever! Needed help with changing font and some alignment style and it got done very fast.. Big thank you to Dhruv from support team!

They were efficient when I needed help from them. Layout and size was a problem for me to manage as the mobile version not able show what I want. However, they help me based on my vision upon my request and they have done it pretty well. Fantastic

I can't say enough good things about this app! It functions great and is very well priced. I only needed a few minor changes. I am so impressed with the customer support...they replied almost instantly via chat and were able to customize the look of my widgets. It gives me peace of mind to know if there's ever anything I need in the future, they'll be able to update it easily. Highly recommend!

This app is pretty great and has been very helpful to us. The support from the team in case of any issue has been timely and fast. Big thumbs up!

Highly recommend! The customer service is the best. They're super helpful and fast with any problems!! Great!

Great! I mean really great! Support was amazing and very very fast. It look amazing and everything work perfect. I enjoy great support! great

The customer support is super quick, helpful and comprehensive if you wish to further personalize the widget. And the settings are intuitive and user-friendly. I highly recommend this app!

So far, so good! I had some minor issues with the currency showing as USD on my end, but it was just a cache issue. Also, I received prompt help adjusting the CSS to match my site's design. Outstanding customer service, would definitely recommend!

I Love this app, it displays my products so nicely, shows the analytics and the revenue it creates and is worth every penny. Great support too!