NerdyKeppie
United States
Reviews (5)
EDITED: The developer reached out to us on Instagram and worked to create a solution for our problems. So far, I am able to print what I needed to print, from my phone. The PDFs now download correctly & I am able to print UPC labels to a Brother wireless printer from my Android phone. Shopify's native label app does not support any Brother labels. In addition, I like how easy it is to customize the appearance of the labels. It looks like there are more options that we might use in the future, but for right now I really just need to print a few dozen labels every month for the stock I am creating. Original Review: Looks like it should work... says it should download a PDF on Android... says that it HAS downloaded the PDF... but nope! No PDF is downloaded. Searched everywhere on my brand new Fold Ultra, no PDF downloaded. The Settings and Print History options don't even open, I just tap the menu option and it just sits there. This is a shame bc I thought this would solve my problems. I need to be able to print labels from my phone wirelessly to a Brother printer in my studio.
Developer reply ·
Thank you for coming back and updating this. You caught a real bug: on your Fold Ultra the app said the PDF had downloaded when nothing had actually landed on the device, and that is exactly the kind of thing a label app cannot get wrong. It is fixed, and I am glad we sorted the printing out together over Instagram. Custom sizes and Brother label stock are things we want to get right, so if you hit a size or a layout that misbehaves, tell us and we will fix it. Same for anything in the app that does not open or respond the way you expect on the Fold. We would rather hear about it than have you work around it. Thank you again for your very valuable feedback that makes us better everyday.
Absolutely not working as advertised. Good thing there is a 15 day free trial. Data does not regularly sync, it must be manually synced by the user. But then when I did manually sync the data, it still showed that orders unfulfilled which were. I asked for help which just pointed me towards the same thing I had just done. If this does not regularly pull order data on its own, then it's not useful to me, and if it is WRONG then it will cause costly errors when orders are fulfilled multiple times. I also couldn't easily make it do some very basic filtering to keep it down to only what is fulfilled from our shop and not by a partner. Uninstalled after one day.
Why are so many of the tools useful to the kind of small businesses that Shopify claims to exist to support paywalled behind the Plus plan at $2300/mo? Why can't I even pay a (reasonable, heh) monthly fee to have access to this at a smaller scale? Everything we've been waiting for in this latest Shopify release is gated behind the Plus plan. That's terrible.
Developer reply ·
Hi NerdyKeppie, thanks for your review. We are happy to hear you think Shopify Audiences is a valuable tool - we do as well! Currently, Shopify Plus includes a number of unique tools - including Audiences - that help drive conversions, more powerful customer connections, and a return on investment for merchant stores. Audiences is powered by algorithms that continue to improve, and the fees help us to continue to invest in the quality and development of the product. Again, thanks for reaching out and we will definitely pass along your feedback to the product team.
Our small (5 employees) company switched from Hubspot to Gorgias about two months ago and we're very satisfied. Our customer service rep is absolutely thrilled with how easy to use and intuitive Gorgias is. The integration with Shopify was seamless and far more helpful than what we received from Hubspot. I especially love having the customers' entire purchase/contact history right next to their message - it makes it far easier to prioritize VIP customers!! We had one issue last month and unfortunately had to wait over an hour for assistance (hence the four stars), but I was assured it was due to a high number of tickets that day.
Developer reply ·
On behalf of everyone at Gorgias, we'd like to thank you for taking the time to review the service you're receiving and for choosing us in the first place. We truly cherish it. We'll do our best to keep up that way and strive to become even better (and quicker) so that we can get that 5th ⭐️ from you and your team.
App is relatively easy to use, though not always entirely intuitive. It takes some time to get used to. The products are of good quality and ship quickly. I wish it were easier to set up tags and bulk-edit prices so that I could more quickly produce or update multiple items. This is a minor complaint though. Good customer service.
