Egoist Underwear
United States
Reviews (12)
Yes, the app is free, but it’s missing a lot of important functionalities. For example, you can’t set the “in stock” filter to be checked by default, you can’t display available variants directly on the collection page, and there’s no quick buy option. The list goes on.
We’ve had the app for 3 months. During that time, 835 review request emails were sent, yet we only received 7 reviews - a conversion rate of about 0.8%. The industry average is usually in the 2–10% range, so the results are far below expectations. While support confirmed our settings are correct, their responses feel generic and dismissive, without any real effort to dig into the root of the issue or help improve performance.
Developer reply ·
Thank you for your feedback, we’re sorry to hear your review request conversion rate has been lower than expected, and we completely understand your frustration. While review response rates can vary widely depending on factors like industry, audience, and email client compatibility, we agree that more can be done to optimize performance. We’ve already reached out via email with some tailored suggestions, including testing different review request templates and offering tools like A/B testing and custom email designs to improve delivery and engagement. We’d love the chance to work more closely with you to boost your results and get your review collection back on track. Your input helps us improve both our product and our support, so thank you again for sharing your experience.
Nothing works in there. Previews are great, but icons won't show on the site. followed their instructions. Nothing. Why do they create apps that need to exchange 15 emails?
So far, it’s only been issues. I’ve been in contact with Rashim from support, but she doesn’t seem to fully understand how the app works. The selected font still isn’t showing despite being told it was fixed. I also can’t upload my own icons, which is a basic feature the app claims to support. On top of that, I’m trying to minimize the spacing between icons on mobile for a better user experience, and was told that option doesn’t exist (even though it clearly does in the app "design" section). I just need to make it smaller even more. Overall, support has been unhelpful, and key features simply aren’t working as expected. Really disappointing so far. Highly do not recommend.
Developer reply ·
Hi, We are sorry as Trust Badges & Icons did not work with your theme, as a free app - we are continuously working on supporting more new themes. We hope you give Super Trust Badges another shot as I am sure we would not dissapoint you.
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers! We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Developer reply ·
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further. It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right. Best, Sara from the Loox team
I asked for some customization 6 days ago they sent one email saying they would work on it. Followed up 3 days later and nothing. 3 days after that (today) still 0 comm from them.
It's a simple but very useful app. I've been looking for something like this for a while. Thank you.
This filter and search app meets all my needs. Super easy set-up. Henry customized the layout for me so a super happy camper here. Very responsive and attentive support.
It is a simple yet great addition to my store. Product pages look more pro and it is easier to navigate thru them. Thank you.
Developer reply ·
Thanks for your review. We are currently working on this feature and should publish it tomorrow! Let us know if it solves your issue, we're always available at info@kachingappz.com
My product pages look so much better now, esp on the phone. Great app with an outstanding customer service. Thank you, Meghan!
I'm using the free version so maybe that's why not sure but the bar disappears for no reason now and then. It's not scheduled or anything.
It does exactly what it promises. Customizable and user friendly. Super easy to set up and a speedy support.
